G2

Rodney P.

IT Director / Chief Software Architect

Small-Business (50 or fewer emp.)

12/12/2018

"DocuWare increases efficiency and productivity of dealing with documents throughout our organization"

5/5

What do you like best about DocuWare?

I like the ease of use of the DocuWare system in general. I like the increased visibility of documents for the users who need them and the improved security for protecting documents from users who shouldn't see them. I like the robustness and the flexibility of the DocuWare system and the many options for integrating the document availability into other line-of-business applications. With the addition of Forms and Digital Workflows, DocuWare is the only ECM system you will ever need. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I do wish DocuWare did a better job of automatically grouping (clipping and/or stapling) similar documents, based on key index fields, when indexing and storing documents. This is currently a very "manual" process when dealing with a large batches of dissimilar document types. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Take the time to plan your required file cabinets, document volumes, and retention policies in the beginning. This effort will pay off in the long run with a more efficient and more maintainable document management solution. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We use DocuWare to handle document management activities in every department throughout our organization. DocuWare has improved the accuracy of filing and storing documents, greatly decreased the time it takes to locate documents at a later time, and improved the visibility of documents for the appropriate users. DocuWare has greatly increased our efficiency and productivity when dealing with traditional "document-based" processes. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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We appreciate your taking the time to review DocuWare. We’re pleased to learn that your organization is benefiting from DocuWare’s advanced security and the permissioned access that enables users across the business to view the documents they need to do their job. Your thoughtful comments will help others to make an educated decision. If you have further input, please reach out to us at customer.feedback@docuware.com