G2

Joann Mae B.

Team Manager

Mid-Market (51-1000 emp.)

10/7/2026

"Paperless Signing Made Easy with Secure, Real-Time Tracking"

5/5

What do you like best about Docusign?

What I like best about Docusign is that it completely eliminates printing and scanning. You can sign and send legally binding documents securely in just a few clicks.

The most helpful part is the real-time tracking. The app notifies you the moment someone opens a document, so you always know its status.

The biggest upsides are its mobile convenience and trusted security. It is smooth, professional, and makes going paperless incredibly easy. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Docusign?

What I dislike most about Docusign is the high cost and strict plan limits. While it is free to sign documents, the subscription plans for sending documents are very expensive for small businesses or casual users.

The least helpful part is the envelope cap. Standard plans limit how many documents you can send per year, and going over results in unexpected fees.

The biggest downsides are the rigid pricing tiers and aggressive upselling. Basic features like custom branding are locked behind high-tier plans, which feels restrictive. Review collected by and hosted on G2.com.

What problems is Docusign solving and how is that benefiting you?

The main problem Docusign solves is the delay of physical paperwork. Instead of waiting days to print, sign, scan, and mail documents, everything is completed digitally in minutes.

This benefits me by speeding up turnaround times and reducing operational friction. I no longer have to chase down clients for signatures, as the automated reminders do the work for me. It also removes the clutter of physical storage, keeping all of my critical agreements organized, legally secure, and accessible from anywhere. Review collected by and hosted on G2.com.