G2

AC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

7/8/2022

"Great tool for Online Parts Catalogs"

5/5

What do you like best about Documoto?

The ability to make changes is what sold us. When errors are found we can quickly get it corrected and the customer can see the change within a matter of minutes. On the service side, being able to 'relate content' (such as a repair video) to parts is great. Saves phone calls to our service department! Review collected by and hosted on G2.com.

What do you dislike about Documoto?

I wish I had more options for customization. We have some options now, but there are a few small things I wish I could change which I feel would really improve our users experience. Review collected by and hosted on G2.com.

What problems is Documoto solving and how is that benefiting you?

Documoto is helping our Dealers be more self-sufficient. Providing all the information our Dealers need (service parts, weights, dims, photo, repair procedures) frees up our Service Department to focus on other customer needs. We are also now using Documoto to show the Accessories available for products. Big improvement over just providing Dealers a paper copy of what fits on what. Review collected by and hosted on G2.com.