G2

Julian W.

Director Product Documentation

Computer Software

Mid-Market (51-1000 emp.)

5/4/2022

"The Best in Class Knowledge Base Software"

5/5

What do you like best about Document360?

Beyond enabling you to easily create a professional-looking knowledge base, Document360 is continuously adding new capabilities that make the platform easier to use and deliver a better end-user experience. For example, it’s simple to build or update the home page, and the AI tools help generate draft articles to get you started faster. I also appreciate having two strong editor options: Markdown (my preference) and an advanced WYSIWYG editor with useful features such as tabs within an article.

We use those tabs to describe the different products we offer. Using tabs keeps the page cleaner and makes it easier to navigate, instead of forcing readers to scroll down to find the specific product details they’re looking for.

Equally important is there support team which are quick to respond and have so far resolved any issues we've had quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Not being able to use some of the features from the WYSIWYG editor in the markdown editor, like tabs. The advanced search utility includes a number of filters that we don't use and there is no way to present to the user only the filters that are wanted.

At times the system runs slow, taking a few seconds longer than expected to load an article. Review collected by and hosted on G2.com.

Recommendations to others considering Document360:

As a state-of-the-art KB it is the best I found while looking at many options. It is not as strong as tools like Flare or FrameMaker for product documentation but is still very good with across product documentation search making it a winner. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

With the AI capabilities built-in that actually work, we are able to provide a leading edge, modern, knowledge base. BY allowing anonymous access for the actual knowledge base the solution becomes financially very good as opposed to the old system that required users to log in and involved payment per login. Review collected by and hosted on G2.com.