JW Julian W. Director Product Documentation Computer Software Mid-Market (51-1000 emp.) 5/4/2022 More Options - - [Respond as Document360](https://www.g2.com/survey_responses/document360-review-6569351/official_response/new) "Leading the way to a successful knowledge base" 5/5 What do you like best about Document360? Wide range of functionality and ease of use. The Home Page Builder is especially good. We use Markdown a lot, after a brief learning curve and find it very powerful. The ability to copy and paste graphics easily into articles is especially useful. A new advanced search makes it easier to find information, filtered by product etc. The analytics are becoming more important to identify potential geographic areas to approach for sales. Review collected by and hosted on G2.com. What do you dislike about Document360? Not being able to go back from WYSIWYG to Markdown - even if it means losing some of the WYSIWYG functions. The management of discussions on articles needs improving (compare it to Confluence) as a team account must be specified in a comment for the person to action that comment and no ability to see if comments are acted upon, rejected, etc. Review collected by and hosted on G2.com. Recommendations to others considering Document360: As a state-of-the-art KB it is the best I found while looking at many options. It is not as strong as tools like Flare or FrameMaker for product documentation but is still very good with across product documentation search making it a winner. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? We had a knowledge base that looked old and unfriendly. Now we have a knowledge base that looks like it belongs in 2025. Review collected by and hosted on G2.com. Show More ![Document360](https://play.vidyard.com/S5SFSGcktsMDfX3oP7jWJg.jpg "Document360") Rating Updated (7/29/2025) Current UserValidated ReviewerSource: Organic See what 528 reviewers think of Document360 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/document360/reviews)