G2

Boat Basin Committee .

Tomato Farmer

Small-Business (50 or fewer emp.)

3/3/2021

"Dockwa was transformative to our operations."

5/5

What do you like best about Dockwa?

We are a small community run seasonal marina. Dockwa gives us the ability to attract and process reservations year round, even when our office is really closed. We also love the seamless processing of payments and flexible reporting. Since we started with Dockwa about 6 years ago, we have been able to reach a much broader market. Our biggest problem now is not having enough slips to rent! I should also mention that the Dockwa team is super responsive to requests for assistance. Some of our dock masters are not very tech savvy but they were always able to get help with just a phone call or e-mail. Review collected by and hosted on G2.com.

What do you dislike about Dockwa?

Some of the reports have too many fields, it would be nice to be able to opt out of certain fields to make the reports easier to work with. My only other gripe with Dockwa is that setting rates requires us to submit a rate sheet to their staff who then have to input the data rather than giving us the ability to edit the rates ourselves. Review collected by and hosted on G2.com.

What problems is Dockwa solving and how is that benefiting you?

We work with a very small seasonal staff but with Dockwa our "office" is always open. It has reduced the burden of responding to a multitude of voice and e-mails and avoid angry clients complaining that we take too long to respond. Also we love the fact that payments are now automated and our dockmasters can concentrate on service rather than collections. Review collected by and hosted on G2.com.