Setup was fast and felt well-controlled. I built my first agent from an uploaded document (a dossier about my agency) rather than from a website, and it was ready in under five minutes with accurate instructions. During testing, it gave my real pricing, told the contact it was an AI in its first reply, declined a service I don’t offer instead of making something up, and handed off to a human with an alert when asked. I ran the entire test from a mobile browser without any friction. The white-label option and client sub-accounts are what ultimately made it the right fit for agency work. Review collected by and hosted on G2.com.

Not a dislike so much as two improvements I'd love to see. First, show the credit cost of each reply right inside the test chat, so it's easy to estimate what a client's conversations will cost before going live. Second, put a simple credit calculator on the pricing page, because usage pricing is the first thing an agency needs to model before quoting a client. The help docs already explain credits clearly; bringing that into the product would make planning even faster. Review collected by and hosted on G2.com.