G2

Eduardo L.

Business Development Manager

Mid-Market (51-1000 emp.)

11/12/2026

"Accurate Transcriptions and Less Work in the CRM, Though Inbound Calls Are Missing"

5/5

What do you like best about diio?

I use diio to get visibility into most of our sales and operations team's interactions with customers, and it saves me many hours when entering information into my CRM. I like its stability, its accuracy in identifying committed tasks, and how easy it is to use. I find the detailed analysis of each interaction, my team's evaluations, and the way it structures my sales process around the playbooks and its integration with my CRM useful. I feel diio is generally one step ahead and that its transcriptions are accurate. Identifying committed tasks saves my team time logging them and significantly reduces the risk of them not being completed on time and as agreed. The initial setup was very easy: diio supported us at first, and then we continued making improvements ourselves. Review collected by and hosted on G2.com.

What do you dislike about diio?

The only gap we have today is the integration with inbound calls; I’d like to be able to capture and transcribe that type of call. Review collected by and hosted on G2.com.

What problems is diio solving and how is that benefiting you?

With diio, I have visibility into most sales and operations interactions with customers. It provides detailed analyses of each interaction and evaluations of my team, and structures my sales process around the playbooks and its integration with my CRM. It also saves us hours when logging information and committed tasks. Review collected by and hosted on G2.com.