--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4195 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4195 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,195 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users find Dialpad Connect's **ease of use** enhances communication, with intuitive features and excellent call quality. (126 reviews) - Users value the **AI features and call recording** in Dialpad Connect, enhancing communication and guidance effectively. (70 reviews) - Users find the **customer support helpful** , enhancing their experience and remote working capabilities with Dialpad Connect. (56 reviews) - Users love the **AI-powered call recording** features of Dialpad Connect, enhancing productivity with reliable transcripts and recaps. (55 reviews) - Users commend Dialpad Connect for its **user-friendly interface and seamless CRM integration** , enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding controls and unreliable connectivity during calls. (55 reviews) - Users frequently face **connection issues** with Dialpad Connect, impacting call quality and overall communication experience. (42 reviews) - Users find **missing functionality** in Dialpad Connect, particularly in call forwarding and administrative controls. (29 reviews) - Users frequently face **recording issues** with Dialpad Connect, impacting call quality and user experience consistently. (27 reviews) - Users frequently face **call quality issues** , including delays and minor bugs that disrupt the overall communication experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. User-Friendly Transcripts and Easy Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alina M. | Recruiting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. **What do you dislike about Dialpad Connect?** Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. **What problems is Dialpad Connect solving and how is that benefiting you?** Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. ### 2. Great, Reliable service at a high price **Rating:** 3.5/5.0 stars **Reviewed by:** Candice M. | Regional Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Dialpad Connect?** I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. **What do you dislike about Dialpad Connect?** One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. **What problems is Dialpad Connect solving and how is that benefiting you?** I have used other VoIP services and they were unreliable and dropped calls frequently. With Dialpad I have not dropped a call yet and I live in a very rural area. Dialpad allows me to track who I have called, when I called them, if a message was left, any inbound calls, etc. It also allows me to have my cell phone close by as my work phone but turn off the work number when my work hours are over. ### 3. Portable, Phone-Mirroring, Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth A. | Program Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Dialpad Connect?** I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. **What do you dislike about Dialpad Connect?** Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. **What problems is Dialpad Connect solving and how is that benefiting you?** Gives me an organized list of contacts and recent messages, as well as mostly accurate voicemail transcripts. The ability to create, save, and set voicemails are handy for holidays or PTO. My favorite thing about it is the ability to connect calls/texts to Salesforce records. ### 4. Best in VOIP "Dialpad Ai Voice" **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Dialpad Connect?** Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. **What do you dislike about Dialpad Connect?** need to work on the some existing features to make more effective and reduce the interruption for user . **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . ### 5. DO NOT USE DIALPAD **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Dialpad Connect?** Absolutely nothing, because I can’t get any of my questions answered or resolved. **What do you dislike about Dialpad Connect?** Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again. The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. **What problems is Dialpad Connect solving and how is that benefiting you?** There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. ### 6. AI-Powered Communication Simplifies Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Hector C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. **What do you dislike about Dialpad Connect?** Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect simplifies communication with AI summaries, reducing back-and-forth on client calls and aiding understanding by capturing key interaction details. It exports summaries, letting coworkers grasp client conversations without repeating discussions. ### 7. Seamless Communication with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** niteesh d. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I appreciate how Dialpad Connect eliminates the need for a physical PBX system, saving on hardware costs. The AI transcription feature is incredibly helpful for keeping notes during meetings, even while explaining or listening to others. It's great for summarizing meetings and tracking team activities. I also like the customer support, which is very helpful and quick to respond, making interactions smooth and efficient. Additionally, the seamless cloud-based calling and the easy setup, especially for those with some experience, are features I enjoy. **What do you dislike about Dialpad Connect?** Sometimes it feels a bit slow on mobiles. It is better if the mobile experience is much better. It will be more helpful if it's compatible with others tools, similar to Google Workspace or Microsoft 365. For newcomers, it's a bit less understandable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect eliminates the cost of hardware by removing the need for a physical PBX system. The AI transcription feature helps me take notes easily during meetings and summarizes them. Their customer support is very fast and helpful. ### 8. Efficient Communication, Needs Image Quality Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** I like that I can use Dialpad Connect on my computer so I don't have to use my phone to text clients. It allows me to type really fast, copy and paste everything, and open up documents seamlessly. The AI transcript feature is also helpful because I talk to a lot of different people every day, and it helps me remember what we talked about a couple of days later, so I don't have to ask the client the same question over and over. The initial setup was pretty easy, and it makes my work a lot easier compared to using my personal line. **What do you dislike about Dialpad Connect?** Some of the image quality is not the best transferred over when I open it up in a new tab. I don't like how it sends an automated text saying that the recipient can opt out by saying stop, especially when they're clients I've already talked to. It looks a little scammy. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect lets me text clients from my computer, speeding up messaging with fast typing and copy-paste. The AI transcript helps recall past conversations, avoiding repeated client questions. ### 9. Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. **What do you dislike about Dialpad Connect?** Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps solve the problem of “information loss” by using AI to deliver real-time transcriptions and automated summaries, so important details don’t get missed during busy calls. For our team, this removes the need for manual note-taking and keeps work moving by streamlining the workflow with seamless integrations that keep communication history and customer data in sync. ### 10. Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik C. | Lead IT, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Dialpad Connect?** 1. AI Features and that arrow if you click on it - you can actually see the call transcript 2. Summary feature is also awesome. 3. Voicemail feature 4. Sync with our CRM - MS Dynamics 365 5. I have dialpad on my mobile too - so I don't miss any prospect calls. **What do you dislike about Dialpad Connect?** Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. **What problems is Dialpad Connect solving and how is that benefiting you?** 1. Connect with Customers 2. AI real time transcription - helps to create Minutes of Meeting easily 3. Awesome feature as I can do call my customers, send a text msg and even do a video call from the single window/app. 4. Audio quality is good 5. Communication is much more streamline as for eg - if i call a particular number - past history is reflected or stored which can give you a better idea about your last conversation/communication. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews/dialpad-connect-review-504543?section=pricing&secure%5Bexpires_at%5D=2026-07-14+10%3A27%3A12+-0500&secure%5Bsession_id%5D=f5614e5e-f41a-465f-a8f9-793bf99fc0b3&secure%5Btoken%5D=869d5599264f67544794186592764b60591c33ad8fa37cf1f22e15c3ee6aafcc&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - 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