--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4196 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4196 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,196 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users find Dialpad Connect's **ease of use** enhances communication, with intuitive features and excellent call quality. (126 reviews) - Users value the **AI features and call recording** in Dialpad Connect, enhancing communication and guidance effectively. (70 reviews) - Users find the **customer support helpful** , enhancing their experience and remote working capabilities with Dialpad Connect. (56 reviews) - Users love the **AI-powered call recording** features of Dialpad Connect, enhancing productivity with reliable transcripts and recaps. (55 reviews) - Users commend Dialpad Connect for its **user-friendly interface and seamless CRM integration** , enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding controls and unreliable connectivity during calls. (55 reviews) - Users frequently face **connection issues** with Dialpad Connect, impacting call quality and overall communication experience. (42 reviews) - Users find **missing functionality** in Dialpad Connect, particularly in call forwarding and administrative controls. (29 reviews) - Users frequently face **recording issues** with Dialpad Connect, impacting call quality and user experience consistently. (27 reviews) - Users frequently face **call quality issues** , including delays and minor bugs that disrupt the overall communication experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Frequent Service Disruptions and Poor Support Undermine Useful Features **Rating:** 1.0/5.0 stars **Reviewed by:** Ana G. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Dialpad Connect?** The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. **What do you dislike about Dialpad Connect?** There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. **What problems is Dialpad Connect solving and how is that benefiting you?** We chose to switch to Dialpad in order to streamline all of our customer-facing phone calls and meetings, making sure that everything was integrated into our CRM. Unfortunately, our initial implementation faced numerous issues, which led to very low adoption rates. In the end, the challenges we hoped Dialpad would solve were actually exacerbated by these problems. ### 2. Good, eventually **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I like that you have quite a lot of capacity to set up a complex system to redirect communication where you need it. **What do you dislike about Dialpad Connect?** I don't like that the help articles are outdated and that often the layout of the page doesn't match the instructions for how to set up functions. I don't like how long it took to get established and set up in our instance. I don't like how mislead we were in the functionality of what we wanted to achieve. The support was misguided and it created a lot of strain. **What problems is Dialpad Connect solving and how is that benefiting you?** It's streamlining our communications so that we can have everything coming through a central place and this stops things getting missed. ### 3. Berks Homes' Experience with Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** On the admin side, it’s been pretty straightforward to manage users and settings, which makes it easier for IT to support without a lot of overhead. Overall, it just feels like a modern, reliable tool that reduces friction compared to juggling multiple systems. **What do you dislike about Dialpad Connect?** One thing I dislike is the slight latency in phone calls. There is often about a ~1 second delay between when I speak and when the other person hears it, which can make conversations feel a bit less natural, especially in fast back-and-forth discussions. It’s not constant, but it happens often enough that it’s noticeable compared to traditional phone systems. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is solving the problem of disconnected and inefficient business communications by consolidating calling, messaging, and meeting workflows into a single platform that’s tightly integrated with our CRM and reporting tools. It replaces the need for separate systems like CallRail by handling both the call experience and the tracking/visibility around those calls in one place. ### 4. easy for customers, affordable, difficult customer service, nonworking customer service interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Customers can click a link and it take them directly to the meeting, no messy software downloads or updates to worry about. Easy to schedule appointments. **What do you dislike about Dialpad Connect?** Call quality can be glitchy at times, though it has improved over the past year. My main issue is that I have Dialpad through T-Mobile, which makes the online customer support chat essentially useless. The same goes for the contact information within the Dialpad interface. When I try to get answers to basic feature questions, I’m eventually referred (often well into a chat or call) to a T-Mobile support number. While T-Mobile reps have improved over time, initially they were unable to help at all, which was extremely frustrating. I would prefer to sign up directly through Dialpad and discontinue service through T-Mobile, but no one seems able to assist with that. I should have been directed to Dialpad proper from the start. The partnership between T-Mobile and Dialpad creates a confusing support experience and is a real issue that needs to be addressed. **What problems is Dialpad Connect solving and how is that benefiting you?** Customer communication and ease from my phone or computer ### 5. Why does it feel MS office is in conflict with Dialpad? **Rating:** 2.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** It gives you really good stats about your calls and texts, including call details by destination, and similar breakdowns. In the integration department leaves a LOT to wish for **What do you dislike about Dialpad Connect?** Every time it updates you need to do a repetitive amount of logins and verifications of identity. **What problems is Dialpad Connect solving and how is that benefiting you?** It is supposed to integrate the software we use for sales (Salesforce) and the calls we need to make but as I mentioned before, every time it is updated, the re-verification process becomes a tourtuos endeavour ### 6. Simple team collaboration and customer service tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** It has similar features as slack for team collaboration - we have channels and can tag team members - threaded conversations are super important and help us talk about many things at once in the same channel, but keep them organized. The fact that all our team members can call from the same shared phone numbers, but not all receive calls has been incredibly useful. It has a simple interface, works all the time, we have had VERY few interruptions in the many years we have been using it. Phone app is really great! **What do you dislike about Dialpad Connect?** The customer service is a little difficult, since we can't assign texts, or write internal notes on individual texts, voicemails or transcripts. We also can't link to text messages or calls when messaging the team in our channels. We ended up moving our text messages to a system that integrates with our Electronic Health Record, and has more task management features for customer service conversations. **What problems is Dialpad Connect solving and how is that benefiting you?** Shared communication with clients. Picking up client conversations from other team members. One place for clients to contact. As well as team communication and collaboration in a visible place for all team members to have tabs on, but not be tagged in. ### 7. The Reliable, High-Quality Solution Our Team Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** What I love most about Dialpad is the perfect balance between cutting-edge features and human-centric support. Their AI transcription is a total game-changer for my workflow, but it’s the back-end support that really sets them apart. Our account managers were amazing, making the often-nightmarish process of number porting and SMS registration feel completely seamless. The desktop application is so intuitive and user-friendly that honestly, a kid could navigate it without a tutorial. Beyond the interface, the quality of service is rock-solid; we’ve experienced virtually zero drops, static, or distortion. Setting up complex call routing is surprisingly simple to configure, and the granular call reports give us exactly the visibility we need **What do you dislike about Dialpad Connect?** The only real downside is that the call forwarding structure—on both a user and administrative level—needs more development. As an administrator, I need more direct control to enable call forwarding to other devices, especially for transition periods when an employee leaves or goes on vacation and someone else needs to step in immediately. Furthermore, it would be incredibly helpful if administrators had a real-time view of every user's status with the ability to make changes on the fly. Currently, that level of oversight isn't quite there. Aside from those admin-level tweaks **What problems is Dialpad Connect solving and how is that benefiting you?** I am unsure if DialPad connect is implementing new features that could benefit my organization, but it would be helpful for me to research to know. ### 8. Simplifies Call Management, Needs Better Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Henry S. | Technical Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Dialpad Connect?** I appreciate how easy Dialpad Connect is to use. It allows us to have team phone numbers and use round robin call distribution, which is great because I don't need to use a personal number anymore. It's also pretty easy to set up, which was a relief. **What do you dislike about Dialpad Connect?** When I get an incoming call, it would be nice to have a way to forward those to someone else without answering. It would also be nice to automate messages and reminders through Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect makes it easy to connect with customers and manage calls for the whole team, allowing us to use team phone numbers and round robin, so I don't need to use a personal number. ### 9. Solid UCaaS platform for voice, chat, and video **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** As a 40 person small business, it's very convenient to have chat, voice, and video integrated into a single platform. We were previously using three disparate vendors. Some of our employees, while great at their specific jobs, are not very tech-savvy and the platform has generally been intuitive enough for them to navigate and utilize without issue. The mobile apps are pretty solid and a nice option for employees to call and message on the go. **What do you dislike about Dialpad Connect?** The messaging product (for internal chat, not SMS) lacks some basic features that would make it more user friendly, easier to consume, and increase more widespread adoption: basic text formatting options (bold, bullets, etc), hyperlinks, file uploads besides images, links to channels. It doesn't need to be Slack, but lacking these basic features has led to some resistance to adoption with some employees using other messaging services rather than staying within Dialpad. Dialpad Meetings could be better integrated into the Dialpad Desktop app. Employees seem to use it for on-demand video calls with other employees. Scheduling meetings is not very intuitive (if even possible?) through the Desktop App and most users are reverting to other tools they are familiar with for scheduled meetings (e.g. Zoom, Google Meet). **What problems is Dialpad Connect solving and how is that benefiting you?** It allowed us to replace our legacy phone system and provide more flexible voice options for our hybrid workforce. It has become our default platform for internal messaging and video chats as well. ### 10. Powerful communication tool for seamless team communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Dialpad Connect?** The best thing about the Dialpad connect is it support in aligning the team communication. The integrated chat and call option is best. We do not require multiple apps to make the communication. Just one app improves the team communication performance and done **What do you dislike about Dialpad Connect?** The integrations is good and seemless but marketing dashboard requires an improvement. Currently, UI/UX looks ok at the design face but we have to import and export data manually which compromises the team efficiency. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has improvise the communication between the team despite for different locations, countries or teams, we can easily connect with each other via a chat or a call. This is improvised our pricing/ROI as now we do not use different portals for calls and chat. One system with both the solutions. Which can improved the team performance ### 11. A terrific product that keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen J. | President, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The Dialpad AI is a game changer! Having the ability to read recaps for both inbound and outbound calls, including full transcripts of the calls, has helped us meet the needs of our guests immensely. While our team takes comprehensive notes during calls, it is nice to know that if a detail or item is missed, the AI companion is always listening and ready to provide a recap or transcript as needed. **What do you dislike about Dialpad Connect?** We ave experienced some bugs, specifically with the mobile app. When reported, the team is generally quick to respond and work to implement a fix for these issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad has helped us with scaling our ability to assist more guests with both incoming and outgoing calls. We began using the system during the COVID-19 pandemic, which increased our call volume drastically and quickly showed that we had outgrown our old piecemeal system that comprised of some users on Google Voice, and others just using their personal cell phone numbers. Now that we have Dialpad, we have a professional auto attendant to help direct our calls, and our Vacation Planners are just a ring away. And if we miss any details, the AI generated recaps are there to lend a helping hand in improving our guest satisfaction. ### 12. Rating: 7 out of 10 **Rating:** 3.5/5.0 stars **Reviewed by:** Investigator R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** We would rate Dialpad Connect a 7 out of 10. From a company wide perspective, it has proven to be a capable and modern cloud communications platform that supports both in office and remote team members effectively. The overall interface is clean and professional, which makes onboarding new employees relatively easy and reduces the learning curve compared to more traditional phone systems. Centralized administration is a major advantage, allowing managers and IT staff to handle user provisioning, number assignments, and device management without unnecessary complexity. One of the most valuable features for the organization has been the built in AI capabilities, including call summaries and transcriptions. These tools make it easier to document conversations, review client interactions, and keep internal teams aligned without relying solely on manual note taking. Call quality is generally reliable across desktop and mobile, and the ability for staff to use the same business number from multiple devices has added flexibility to how and where work gets done. Dialpad Connect also integrates well with other business applications, which helps it fit into existing workflows rather than feeling like a separate system. Having voice, messaging, and meetings in a single platform streamlines communication and reduces the number of tools employees have to manage throughout the day. **What do you dislike about Dialpad Connect?** One of the biggest frustrations with Dialpad Connect is the way the interface handles switching between regular company use and the admin side. The layout for moving between personal use, company settings, and administrative controls just does not feel intuitive. It often takes more clicks than it should, and the navigation flow does not always match how people naturally think about managing a phone system. The tab and menu structure can feel cluttered and a bit disorganized, especially when you are trying to make quick changes or find a specific setting. Instead of feeling streamlined, it sometimes feels like you are hunting through layers of menus that are not logically grouped. For a platform that markets itself as modern and user friendly, the admin navigation in particular feels like an area that could use a serious usability refresh. It is not that the features are missing, because most of the tools you need are there. It is more about how they are presented. The experience of bouncing between user view and admin view can be annoying and breaks workflow, especially for people who have to switch contexts frequently throughout the day. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of having scattered communication tools by bringing calling, texting, voicemail, and meetings (not used often in our Org) into one cloud based platform. Instead of relying on physical desk phones or separate systems for voice and messaging, everything is centralized and accessible from desktop and mobile devices. That flexibility has made it easier for teams to stay connected whether they are in the office, working remotely, or on the go. It also addresses visibility and accountability around business communications. Features like call logs, recordings, and AI generated summaries make it easier for managers to review interactions, support training, and maintain documentation without adding extra manual work. From an operations standpoint, centralized admin controls simplify user management, number assignments, and system changes, which saves time compared to traditional phone providers. Overall, it benefits the organization by making communication more flexible, trackable, and scalable, especially as teams grow or shift toward more remote and hybrid work environments. ### 13. Dialpad + Salesforce Saves Reps Time with Instant Notes and Call Recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Salesforce Specialist and Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** We use dialpad in conjunction with Salesforce. It saves our reps so much time because they can immediately call their leads and their notes/call recordings are instantly attached **What do you dislike about Dialpad Connect?** For reps that use the phone app along with Salesforce, calls will sometimes get rerouted or there will be confusion on where the call goes **What problems is Dialpad Connect solving and how is that benefiting you?** It saves us time and saves us money ### 14. Efficient and Easy Communication with Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect is quite efficient and works like a regular phone, so I don't need any introductory course to use it. Additionally, it is very fast and secure when talking to drivers, and having it handy on the computer is really convenient. I also find its keyboard very comfortable because I can place it wherever I want, which is essential when I need to view several documents simultaneously during a call. **What do you dislike about Dialpad Connect?** I would like the keyboard to have an option to make it transparent, so that you can see through it. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication problems, it is fast and secure for talking with drivers and plant staff, and it can be easily used from the computer. ### 15. Effortless AI Transcription and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Janos C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect because it offers a variety of features in one tool. I appreciate that it provides me with lines, saves contacts, records calls, and works as a messaging tool for my team. I love that it uses AI transcription, which is very accurate and easy to get used to. The AI records and analyzes the flow of calls in real-time, suggests assistance for resolving calls, and even provides some scripts to use. It automatically saves the transcription of every call, giving me a summary view. I find the initial setup easy as 1 2 3, with wonderful support and guides on their website and the convenience of logging in using my Google account. **What do you dislike about Dialpad Connect?** maybe only the fact that it eats up your whole screen or most of your screen **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves multiple communication needs in one tool. It provides lines, saves contacts, records calls, and works as a messaging tool. AI transcription records and analyzes calls in real-time, offering scripts and saving transcriptions for summaries. ### 16. Dialpad Connect Review **Rating:** 4.0/5.0 stars **Reviewed by:** Prajwal E. | System Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Dialpad Connect?** It’s easy to use. The UI feels familiar and provides good accessibility, so it’s straightforward to navigate and find what I need. **What do you dislike about Dialpad Connect?** Troubleshooting tends to take a long time. It’s very easy to reach out to support, but it usually still takes quite a while for the issue to be resolved. Also, the integration with Salesforce could be better, especially when it comes to dispositions. **What problems is Dialpad Connect solving and how is that benefiting you?** Call, message, and meet on a single platform. It also supports use across multiple devices. ### 17. Helping reaching out to international candidates Easily Texting and Calling Across Mobile and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Senior Recruiter (Canada), Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Dialpad Connect?** It’s easy to text and make calls, and I can also use it on both mobile and PC as an alternative. **What do you dislike about Dialpad Connect?** Sometimes our calls show up as spam calls for candidates, even though we’re genuine as well. **What problems is Dialpad Connect solving and how is that benefiting you?** Showing a call summary after the call, and even while I’m still on the call, helps me create a transcript through AI. ### 18. Dialpad Connect Makes Managing Calls Across Devices Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** I like how easy and flexible it is to manage calls across my PC, mobile devices, and phone. **What do you dislike about Dialpad Connect?** Honestly, I can’t think of anything I dislike about Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has helped me manage tasks and stay on top of issues that need a response or resolution. ### 19. Seamless Business Calling with Truly Useful AI Transcriptions and Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Tiwari S. | Systems Integration Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is how naturally it combines business calling with AI features that are genuinely useful in day-to-day communication. Real-time transcriptions, smart summaries, and analytics make it much easier to keep track of conversations and stay on top of follow-ups, especially for sales and support teams. The interface is clean and intuitive, it works reliably across devices, and it integrates well with common productivity tools helping keep communication organised and efficient without adding extra complexity. **What do you dislike about Dialpad Connect?** What I don’t like about Dialpad Connect is that call quality can sometimes vary depending on network conditions, which can be noticeable during important conversations. Some of the more advanced AI features and analytics are only available on higher-tier plans, making the pricing feel a bit expensive for smaller teams. And while the interface is modern and clean, a few settings and customization options could be more flexible to better support different workflows and business needs. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the issue of scattered and inefficient business communication by bringing calling, messaging, and AI-powered insights into a single platform. Instead of juggling multiple tools or relying on manual note-taking, it automatically captures conversations, transcribes calls, and highlights key moments in real time. For me, this means better visibility into customer interactions, less effort spent on follow-ups, and more consistent, informed communication across teams. Overall, it saves time, improves collaboration, and makes business conversations easier to manage and more productive. ### 20. Couple hangups but a great product **Rating:** 3.0/5.0 stars **Reviewed by:** Jamie C. | Lead Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Dialpad Connect?** The call analytics are great, the transcribing is great, and the texting is great. It prevents you from using curse words while texting. Very helpful support department **What do you dislike about Dialpad Connect?** It's sticky, sometimes it won't hang up and the app gets stuck. Not impossible to manage. Many apps have this issue. **What problems is Dialpad Connect solving and how is that benefiting you?** I used to have an emotional/psychological block around business texting. Dialpad makes it seem like typing! The call analytics keep me and my team engaged and competitive ### 21. Works as Intended—Easy Call Groups, Teams, and Flexible Call Routing **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie M. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Dialpad Connect?** Works as intended, easy to create different call groups and teams, easy to change routing for where phone calls are directed. Also integrates with other products we use like Salesforce and Front. **What do you dislike about Dialpad Connect?** Some things that I would like to be able to change (such as employee licenses) can only be done through support, slowing down our org. **What problems is Dialpad Connect solving and how is that benefiting you?** Communicating with potential customers who have a more pressing need at an affordable cost. ### 22. Clunky, but getting there **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** It allows me to synchronize, track, and integrate my business line across our entire tech stack, including my personal mobile device, and I can easily turn it on or off or adjust settings as needed. **What do you dislike about Dialpad Connect?** While the integrations are powerful, the initial setup for advanced features can be a bit complex. Additionally, when using it across multiple devices, managing notifications so they don't overlap can take some trial and error. The AI transcripts are a great touch, but still need work, like industry-specific terms and jargon. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of communication silos by integrating my business line across our entire tech stack and my personal mobile device. The biggest benefit for me is the flexibility; I can track all my business interactions in one place while having the ease of turning the service on or off as needed to manage my availability. ### 23. Easy-to-Use Dialpad for Seamless International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** I enjoy using the Dialpad app. It’s easy to use, and it also allows me to make international calls. **What do you dislike about Dialpad Connect?** Dial runs through the internet. If the internet is down, I’m unable to use it. **What problems is Dialpad Connect solving and how is that benefiting you?** I can reach out in more than one way. The app lets me text and email, in addition to calling customer support. ### 24. AI-Powered Call Transcription Boosts Communication Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dialpad Connect?** I use Dialpad Connect heavily for onboarding, QBRs, and renewal conversations with enterprise clients. I really rely on Dialpad's AI-driven calling transcription and live coaching features. The real-time transcript during calls helps me stay fully engaged without scrambling for notes. I find the post-call summaries with action items incredibly useful, as they significantly cut down my follow-up documentation time. The AI-powered call summaries and action item detection are a lifesaver for context switching during calls. Dialpad's searchable call history is another feature I appreciate, as it helps me review past interactions, especially for at-risk account conversations. What I like most about Dialpad Connect as a CSM is how it makes me feel connected to my team and customers without any friction or blockers. It provides a comprehensive view of every interaction, message, and follow-up thread all in one place. I also found the initial setup of Dialpad Connect to be reasonably straightforward. **What do you dislike about Dialpad Connect?** The mobile experience feels optional, with delayed notifications and a messy transition between calls and messages. I think smarter notification tiers would help, like setting different ringtones for customers that should be louder than internal calls. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for onboarding and client meetings. It solves context switching with AI call summaries and action items, and its searchable history helps revisit past interactions. ### 25. Efficient, Reliable, and User-Friendly Unified Communication Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi J. | Talent Acquisition Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Dialpad Connect?** What I appreciate most about Dialpad Connect is its seamless integration of voice, video, and messaging in one unified platform, which makes communication extremely efficient and straightforward. The user interface is intuitive and easy to navigate, allowing for quick adoption across teams. The call quality is consistently reliable, and the system works well with mobile and desktop devices, making remote collaboration effortless. Additionally, the AI-powered features like real-time transcription and call summaries significantly enhance productivity and follow-up accuracy, which is a big plus for busy professionals. The Customer support is equally helpful in resolving issues swiftly. I use it every day and it is easily implemented. **What do you dislike about Dialpad Connect?** While Dialpad Connect offers a robust and user-friendly communication platform, there are a few areas where it could improve. Occasionally, the mobile app can experience minor connectivity issues in low-bandwidth environments, which may affect call clarity or message delivery. Some advanced features, such as deep integrations with certain CRM or productivity tools, could be expanded to provide even more seamless workflows. Additionally, customization options for call routing and reporting might benefit from more granular controls to better suit complex organizational needs. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves critical communication challenges by unifying voice, video, messaging, and SMS into a single, easy-to-use platform, eliminating the inefficiency of juggling multiple tools. Its AI-powered features like real-time transcription, call summaries, and sentiment analysis enhance productivity by reducing manual note-taking and providing actionable insights. This unified system greatly benefits teams with distributed or remote members by enabling seamless collaboration and keeping everyone connected regardless of location. Additionally, Dialpad’s easy implementation and reliable customer support ensure businesses can quickly deploy and maintain the system with minimal disruption. Overall, it streamlines communication workflows, boosts team efficiency, and supports better customer and employee engagement in fast-paced, hybrid work environments ### 26. Dialpad Review of Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Dialpad Connect?** Ai advancements have been rolled out consistently and models have only improved. **What do you dislike about Dialpad Connect?** Initial setup on HD calling settings continue to be an issue for some users but knowing how to properly setup fixes 99% of call quality issues outside cellular service. **What problems is Dialpad Connect solving and how is that benefiting you?** Meeting minutes are the easiest to make and having the ability to review previous internal call dialogue to confirm if topics were properly discussed or not. My favorite feature! ### 27. UberCOnference is OK **Rating:** 4.0/5.0 stars **Reviewed by:** Stuart L. | Vice President Sales, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Dialpad Connect?** Easy integration into the CRM solution (Pipedrive). **What do you dislike about Dialpad Connect?** Would be great if the speed dialer could work with IOS **Recommendations to others considering Dialpad Connect:** If you need to record demos or conferences (Video only) this will not work. It is a cute solution not the bes solution. **What problems is Dialpad Connect solving and how is that benefiting you?** Our sales team reaches out from large lists on a daily basis. ### 28. Excellent way to communicate and review **Rating:** 5.0/5.0 stars **Reviewed by:** Aaliya S. | Sr. Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** The new ai recap very helpfull to send conversations summary **What do you dislike about Dialpad Connect?** I dont think so the new features are good **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to call our techs from anywhere around the world ### 29. Effortless Team Communication and Productivity with Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Cory K. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Dialpad Connect?** Dialpad Connect is super easy to use and keeps everything in one place — calls, video, messaging, even SMS. I love that I can switch between devices seamlessly and stay connected no matter where I am, which is huge for a team spread across multiple locations. The AI features are surprisingly helpful — it transcribes calls, summarizes meetings, and picks out action items, so I don’t have to spend extra time taking notes. Integrations with other tools we use make it simple to keep everything connected without hopping between apps. Overall, it just makes communication and collaboration smoother and more efficient, which is exactly what our fast-paced, growing team needs. **What do you dislike about Dialpad Connect?** Honestly, I don’t have any dislikes — Dialpad Connect just works. It keeps all communication in one place, the AI features make calls and meetings more productive, and it’s easy for the whole team to stay connected across locations. It’s reliable, intuitive, and helps us get more done with less hassle. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the challenge of juggling multiple communication tools by bringing calls, video, messaging, and SMS all into one platform. For me and the team, that means no more switching between apps or losing track of important conversations. The AI features automatically transcribe calls, summarize meetings, and highlight action items, which saves a ton of time and keeps everyone aligned. It also keeps our distributed team connected seamlessly, so we can collaborate efficiently no matter where we’re working. Overall, it makes communication simpler, faster, and more productive, letting us focus on the work that drives results. ### 30. Streamlined Calls, Effective AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon W. | Customer Success Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Dialpad Connect?** I like the user-friendly interface of Dialpad Connect, which makes it appealing to use. The noise reduction feature is great because it can reduce noise during calls. I also appreciate the AI transcript feature because it can dissect messages and translate them easily, making it easier to complete my work and providing a comfortable experience. **What do you dislike about Dialpad Connect?** What could be improved is probably the time it takes to ring out to make the call, sometimes there is a glitch after entering the phone number and calling out to the other party. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect makes it easy for me to work by translating calls with AI, reducing noise, and providing a user-friendly interface. ### 31. Quality Voice and useful AI recaps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Voice quality, AI, recap and ability to review entire conversation if needed. Generally, customer facing service has been responsive and helpful. **What do you dislike about Dialpad Connect?** The interface is clunky to me. Also a bit confusing to use, would prefer a more simple interface on the app. ... more Apple phone like more intuitive. A thread that shows all interaction with incoming calls more simply. Better explanation of salesforce connectivity often customer service just sent you a link and you're on your own. **What problems is Dialpad Connect solving and how is that benefiting you?** The biggest is ability to go back and review communications using AI also AI providing action items from communication. Voice quality. ### 32. Consistent Call Quality, Smart AI Summaries, and Seamless Device Switching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** The call quality and reliability are consistent, even on mobile The AI features (like live transcription and call summaries) save time It’s easy to switch between desk phone, mobile, and desktop **What do you dislike about Dialpad Connect?** sometimes it says a call was bad but they call actually didnt meet our criteria **What problems is Dialpad Connect solving and how is that benefiting you?** It allows us to follow up on how our team is doing and converting clients and then be better ### 33. HubSpot CRM Integration Issues: Calls Going Missing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Dialpad Connect?** The local number it gave us when calling around from FL into the North East like OH or NJ, connection rate was better **What do you dislike about Dialpad Connect?** It did not integrate well with hubspot CRM- calls would go missing, not attached to the account we are calling off it. It just was not connected to hubspot well **What problems is Dialpad Connect solving and how is that benefiting you?** Connection rate was better on cold calling out of state, gave you a local number to where ever you called in, and pick up rate was higher. Also the AI notes recap were pretty good, easier than typing notes while talking on the phone. ### 34. Dialpad Connect: User-Friendly, Feature-Rich, and Powered by Real-Time AI Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect is very user-friendly and offers real-time AI transcription that helps summarize calls and chats. It’s cloud-based and includes a lot of features that our previous communication platform didn’t have, which makes it a more capable option for our needs. **What do you dislike about Dialpad Connect?** I really haven’t found any major downsides with Dialpad Connect. It’s been reliable and includes all the features we’re looking for in a communication platform. If I had to point to something negative, it would be the cost and the fact that every user needs a license to use it. Because of that, the total expense can add up quickly depending on how many licenses you need. **What problems is Dialpad Connect solving and how is that benefiting you?** Organization-wide communication, including chat, phone calls, and team collaboration. ### 35. Provides exactly what we need, and what we didn't know we needed! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate **Reviewed Date:** July 01, 2026 **What do you like best about Dialpad Connect?** Dialpad connect provides a ton of visibility that we didn't think we needed. It also provides granular levels of control as an administrator which is invaluable to maintaining our workflow. **What do you dislike about Dialpad Connect?** I have not yet encountered anything in Dialpad connect that has hindered our experience, one thing I would say could use work is the KPI analytics tracking. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect keeps us at the cutting edge of VoIP technology, the continuous iteration of the platform allows us to rest easy in knowing that we don't need to constantly be researching what is the next tech trend. ### 36. AI-Powered Communication Platform with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham K. **Reviewed Date:** December 23, 2025 **What do you like best about Dialpad Connect?** I really like the AI-powered features in Dialpad Connect, particularly the real-time transcription and sentiment analysis. These features provide instant insights during calls, eliminating the need for manual note-taking and enabling proactive customer responses for sales and support teams. Additionally, Dialpad Connect integrates seamlessly with various tools to enhance team workflows in sales, support, and remote collaboration. I also find the initial setup of Dialpad Connect to be remarkably easy, as it typically takes under an hour for most teams with its intuitive dashboard and guided wizards. **What do you dislike about Dialpad Connect?** Dialpad Connect performs well overall, but some aspects like mobile app notifications and search within long chat histories could be smoother for larger teams. Mobile app notifications could be enhanced with AI-based prioritization that flags urgent calls or messages based on sentiment or keywords, while allowing granular filters to suppress low-priority team updates. Search functionality in chat histories would improve via faster indexing, support for advanced queries like date-specific or sender-based filters, and snippet previews to avoid opening irrelevant threads. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect unifies communication channels, solving fragmented communication issues. It enhances collaboration by integrating voice, video, messaging, and AI tools in one platform. The AI features, like real-time transcription, save time on note-taking and improve customer interaction for sales and support teams. ### 37. Everything is great, but a few things seem missing. **Rating:** 3.5/5.0 stars **Reviewed by:** nick t. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The user friendliness and Dialpad App are great. My users all were able to essentially self-train on dialpad very quickly. **What do you dislike about Dialpad Connect?** The back-end structure is confusing, and interacts with Licenses really strangely. This may be due to the config that I inherited but the tradeoffs between Shared Lines and personal ones, as well as Departments vs Contact Centers vs Coaching Teams make it very easy to accidentally balloon your dialpad subscription and phone number count. I think a simpler, clearer org structure would be helpful **What problems is Dialpad Connect solving and how is that benefiting you?** it's unifying our comms stack ### 38. Solid VoIP solution that just works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The all-in-one setup. Having calls, SMS, and voicemail in a single app makes it easy to manage business communications without juggling multiple tools. Call quality is consistently solid. **What do you dislike about Dialpad Connect?** When calls come in across different departments, there's no consolidated view of all touchpoints for the same contact. So if someone calls multiple times to different departments, you're left piecing together the history yourself. For a team that handles volume across departments, not having that unified contact timeline is a real gap. **What problems is Dialpad Connect solving and how is that benefiting you?** It gives our team a reliable business phone and SMS system without the overhead of a complicated setup. We needed something our remote team could pick up quickly, and Dialpad made that easy. Having calling and texting in one place means less app-switching during the day. ### 39. Dialpad is a wonderful product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Dialpad is a wonderful product, I have have it right on my laptop and connect with customers right to their phones. Or I can use the app and have it on my phone right in my hand. Its simple and very handy! **What do you dislike about Dialpad Connect?** I have no dislikes about this product, it makes my like easy! **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad solves the ease of working with customers. Sitting at my desk, I don't need a phone or another device. I can simply pop into another screen and send out a text seamlessly! ### 40. Dialpad - One of the best VoIP Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Tamjeed A. | Technical Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Dialpad Connect?** Even with low internet connectivity, I can still connect with people in the US and Canada. It has been very helpful for me while working as a Technical Recruiter, especially when I need to stay in touch and communicate reliably. **What do you dislike about Dialpad Connect?** You need to purchase a subscription for international calling. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad lets you stay connected through calls, messages, meetings, and voicemails across different platforms. ### 41. One Phone for Work & Personal, Plus Helpful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Matt G. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** Using one phone for work / personal, analytics **What do you dislike about Dialpad Connect?** The fax feature is hard to find & navigate **What problems is Dialpad Connect solving and how is that benefiting you?** N/a ### 42. Seamless Business Communication Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Dialpad Connect?** I find Dialpad Connect easy to use with its clean interface where nothing feels buried, and new team members can pick it up quickly with little training. I appreciate the flexibility of having the same business number on both desktop and mobile, which makes everyday work smoother. The call routing and shared lines are simple to set up but powerful enough for a growing team. The call transcripts are really useful for catching details that might be missed in the moment. I like that it doesn’t feel bloated, yet it still covers all the essentials we need. **What do you dislike about Dialpad Connect?** There are a few rough edges. The call quality is usually solid, but when someone has a weak internet connection, it drops fast—there’s not much cushion there. The analytics are helpful at a basic level, but if you want deeper reporting or more customization, it starts to feel limited unless you upgrade. The messaging works, but it’s not as robust as a dedicated team chat tool, so larger teams might still prefer something like Slack alongside it. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect to handle inbound/outbound calls, texts, and basic team messaging in one place. It fixes missed calls and clunky call forwarding, and organizes call routing and logs. It simplifies remote work by letting us use the same number from laptops and mobiles. ### 43. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jon F. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The interface is intuitive, making it easy to manage calls, messages, and meetings in one place, and the call quality is consistently strong. I also appreciate the built-in AI features, which help with call summaries and insights without adding extra work. **What do you dislike about Dialpad Connect?** There are moments when navigation or finding specific settings isn’t as intuitive as it could be, especially for new users. Issues with integration to Hubspot also **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the challenge of efficient outbound calling while keeping communication tied to CRM records. It benefits me by making it easy to link calls back to the correct CRM contacts, automatically capture call notes, and surface call sentiment. This reduces manual data entry, improves follow-up quality, and gives better visibility into conversations and outcomes. ### 44. Excellent Interface, Strong Mobile App, and Robust AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy K. | 2. Cloud Computing | Cloud Managed Services | Cloud Migration Services | Data Backup Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Dialpad Connect?** Excellent interface, good mobile app, robust AI features **What do you dislike about Dialpad Connect?** I have been told by our technical team that the tech support is not robust **What problems is Dialpad Connect solving and how is that benefiting you?** Unified communications with an eye on innovation ### 45. Easy to Use Calling Worldwide with Built-In Transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Judyann L. | Technical Service Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** Easy to use. I can make outbound and inbound calls to any country, and it includes a transcript. **What do you dislike about Dialpad Connect?** the automated machine when answering call should be before someone answered. not during answered call **What problems is Dialpad Connect solving and how is that benefiting you?** Easy communication between customer and business. ### 46. very practical and smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** Nothing in particular, the same basic properties were more than enough **What do you dislike about Dialpad Connect?** Yes the fact that numbers get flagged for spam and sometimes texts send to France/UK are flagged as spam but when you use another dialpad number they go through **What problems is Dialpad Connect solving and how is that benefiting you?** Tracking all calls/sms in one place ### 47. Excellent Interface, AI Transcription & Call Summaries That Make Conversations Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleb W. | Senior Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Connect?** It has an excellent interface which helps in switching between the tabs and the AI Transcription is the key where it is an absolute factor which helps the conversation to be more comfortable. the summarization of the call is also a big big plus to recall what the conversation was **What do you dislike about Dialpad Connect?** there is nothing that I dislike but sometimes it has the network drop **What problems is Dialpad Connect solving and how is that benefiting you?** It helps me connect with the consultants which makes my day easier in recruiting ### 48. Convenient CRM-Synced Calling, but Glitches and Unsubscribe Prompts Get in the Way **Rating:** 3.0/5.0 stars **Reviewed by:** Kaylee M. | Practice Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Dialpad Connect?** Dialpad is a convenient tool for a company to offer to employees in lieu of providing a mobile work phone. It houses all customer information & interactions directly through the app that can also sync to other CRM softwares such as salesforce. **What do you dislike about Dialpad Connect?** Can sometimes be a bit glitchy in terms of call quality & it also sends recipients an option to unsubscribe from receiving calls or texts which is a barrier when they do so. **What problems is Dialpad Connect solving and how is that benefiting you?** My management can track everything for activity purposes as well as coaching. For me it serves the purpose of a work phone. ### 49. Dialpad Makes Daily Product Support Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Miles F. | Product Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dialpad Connect?** Dialpad is pretty easy to use. Our team relies on it every day to support our customers and help them with our product. **What do you dislike about Dialpad Connect?** Sometimes it’s difficult to create a voicemail, and there isn’t a text-to-speech feature to help with that. **What problems is Dialpad Connect solving and how is that benefiting you?** It allows us to communicate directly with our customers. ### 50. Reliable business communication tool for our recruiting operations **Rating:** 4.0/5.0 stars **Reviewed by:** HR A. | Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The call quality and AI transcription features are very helpful for our recruiting team. Being able to track and record candidate calls has streamlined our hiring process significantly. **What do you dislike about Dialpad Connect?** The pricing can be a bit high for smaller teams, and the mobile app occasionally has connectivity issues that disrupt calls. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps us manage all our recruiting calls efficiently with call recording and AI summaries. It has improved candidate communication and reduced manual note-taking for our team. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+21%3A56%3A50+-0500&secure%5Bsession_id%5D=4519fa37-5a72-47b1-81ce-824a71bd9274&secure%5Btoken%5D=4c5de0ca5a83639527392e26f2afeb3423c2b67e86e1fb64fa3533e6136a2f4e&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - 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