G2

JC

Jason C.

Sales Manager

Automotive

Small-Business (50 or fewer emp.)

6/4/2021

"Very trustworthy and simple"

5/5

What do you like best about Dialpad Connect?

Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

1. More Customization for AI Agents

The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled.

2. Deeper Analytics for Small Teams

Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Connect:

Just go for it, it will help you and your task Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It helps me connect with both techy and non-techy people. I can text or call easily, so it really feels like it’s for anyone and everyone. Review collected by and hosted on G2.com.