--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4195 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4195 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,195 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users find Dialpad Connect's **ease of use** enhances communication, with intuitive features and excellent call quality. (126 reviews) - Users value the **AI features and call recording** in Dialpad Connect, enhancing communication and guidance effectively. (70 reviews) - Users find the **customer support helpful** , enhancing their experience and remote working capabilities with Dialpad Connect. (56 reviews) - Users love the **AI-powered call recording** features of Dialpad Connect, enhancing productivity with reliable transcripts and recaps. (55 reviews) - Users commend Dialpad Connect for its **user-friendly interface and seamless CRM integration** , enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding controls and unreliable connectivity during calls. (55 reviews) - Users frequently face **connection issues** with Dialpad Connect, impacting call quality and overall communication experience. (42 reviews) - Users find **missing functionality** in Dialpad Connect, particularly in call forwarding and administrative controls. (29 reviews) - Users frequently face **recording issues** with Dialpad Connect, impacting call quality and user experience consistently. (27 reviews) - Users frequently face **call quality issues** , including delays and minor bugs that disrupt the overall communication experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Incredibly easy to use feature makes it easy to keep track of conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Dialpad Connect?** I love being able to see the conversation in real time, and having the transcripts makes it easy to pass the call to my coworkers for them to read the conversation if I need their help on something. **What do you dislike about Dialpad Connect?** Even after training the data on my name several times, it still comes up as Andy in the results. A few proper nouns are not consistently recognized even when they are used commonly. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping tabs on call issues and keeping an eye on quality of calls. ### 2. Evolutionary VOIP service (Dialpad Ai) **Rating:** 5.0/5.0 stars **Reviewed by:** Vishnu D. | Frontend Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Dialpad Connect?** Dialpad is extremly useful product when it comes to conference calls and and global communication with clients of different regions. In my job I require to connect with people of uncommon spoken language with the help of Dailpad Ai, I can understand them through transcript produced by the Dailpad Ai. **What do you dislike about Dialpad Connect?** We don't get email notification when there is a missed call and sometimes a call dropping issue. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai VoiP trascript feature helps me a lot in my day to day job while connecting with my clients of diffent spoken language where we cannot find common toungue to discuss our agenda, Dialpad Ai solves this problem for me by transating their words in to transcript and same for them, with some added services such as calling and texting etc. ### 3. Video Conferencing Made Easier by Dialpad Ai Meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Mbuthia N. | Marketing Manager, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Dialpad Connect?** The best experience I have had with Dialpad so far is it's video and audio quality which ensures our staffs and clients don't miss on any information in our meetings. It's ability to share screen is also amazing. Further with Dialpad all our data is safe and secure through its back-end security encryption features. **What do you dislike about Dialpad Connect?** I have not experienced any problem with the platform so far. **What problems is Dialpad Connect solving and how is that benefiting you?** This tool has helped us in conduing a virtual meetings with ease without missing any information as it has great audio and video quality without necessarily having strong networks. ### 4. Easy, Fast & Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** The check list after the meeting so I can keep better track on my projects **What do you dislike about Dialpad Connect?** So far nothing to mention or not encountered any issues **What problems is Dialpad Connect solving and how is that benefiting you?** For me its the automatic AI notes that sells it ### 5. THe up **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron T. | Recruiting Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Dialpad Connect?** There are many "likes" - top 5 for me are (and in no particular order): 1) Clarity of speech with the person on the other side is in the same room, 2) The AI dictation which makes it easier for me to copy and add to my business notes section for another reference just in case I missed something, 3) Generously priced as compared to others I have investigated, 4) the recording feature to reference back via the website, and . . . 5) the "Hold Music" for a video meeting - someone needs to sign that guy! **What do you dislike about Dialpad Connect?** While I am a consistent fan and not disappointed, my 3 main observations of features that I think are weak: 1) The user interface seems plain and not consistent with all of the top features. It seems like you have to navigate a bit more to find your contacts or maybe a favorites folder would be good to reference back to similar to categories kind of thing or tags. So for example, if I were to go onto the platform, it would be nice to have an interface that would perhaps have folders kind fo similar to Outlook to where if I am working on a particular project, nthen those people would associated in that folder mto more quickly reference. My CRM (ATS) does that as well. With Dialpad, there are a few more steps that I have to go through to what I need to find which is fine, but the navigation is longer. 2) . . . I really can't think of anything else - just the user friendly interface in your face dashboard or however. I have it envisioned in my head what I think might be user friendly for quick access because many of the applications that I use are that way - several ways to find the same thing versus just a search bar. Not really a criticism just in general, but it would be nice and I could see paying more for a more advanced interface. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad has been an affordable and intelligent way to track all things related to my business - keeping it centralized. Going back to the folder thing to quicker track where that candidate belongs like campaign folder that I can set up similar to Outlook folders. It benefits regardless. So clear as well - better than any phone I have used. ### 6. the product being reviewed, and a catchy line that describes your review **Rating:** 4.5/5.0 stars **Reviewed by:** Pritesh L. | Customer Service, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Dialpad Connect?** Dialpad's Ai uses powerful artificial intelligence to help you drive sales, gain competitive insights, improve customer service, and get the most out of your daily meetings. It's so much more than a handy transcription tool (though it does that too, and in real-time!) **What do you dislike about Dialpad Connect?** It is not as user-friendly as I had hoped it would have been. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai Meetings gives you the flexibility to run your meetings from anywhere. ### 7. Dialpad AI Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Maaz Q. | US IT Recruiter , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** This Application is very good for calling and connecting to bussiness partnes very easly. Dialpad AI is very good and its helping us to understand other person accent easly on call. When we call AI shows transcript on our screen to better understanding. **What do you dislike about Dialpad Connect?** Dialapd AI Voice has very less dislike becouse Sometimes we never get ring when we try to connect other person. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice solving many problem becouse this application is very easy to connect or time saving also AI Voice giving us many benefits to understand other person on call. We can easly text, Video call, Sharecreen and make a group. I will definitely recommend to my collegue. ### 8. "Enhancing Virtual Collaboration with Dialpad AI Meetings" **Rating:** 4.5/5.0 stars **Reviewed by:** Aishwarya S. | AI Engineer ll, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2023 **What do you like best about Dialpad Connect?** It is very easy to use and setup the meetings. When the meeting started and our conversations are transcripted where I found intresting and which will be helpful. Also we can record , schedule the meeting and teammates will be notified when the meetings are scheduled. It also has the recording feature which I liked the most. Also we can use the messaging tool if we happened to note or mention some of the importent. **What do you dislike about Dialpad Connect?** I had come up with issue so I had connected customer support and I would seen that need of customer support should've been improved. **What problems is Dialpad Connect solving and how is that benefiting you?** Using the Dialpad Ai Meetings since it uses the advanced technique for the like NLP and it will note our word to word transcription and we can refer to our reference and also the quality of the video is good and I see that many of team mates enjoy using the Dialpad Ai Meetings ### 9. Dailpad- A virtual conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Dialpad Connect?** The best thing I like about dailpad- is that it adjusts itself according to the bandwidth of the users. So if my connection is bad it will not freeze and I can communicate easily. **What do you dislike about Dialpad Connect?** I do not think there are much to dislike about dailpad. **What problems is Dialpad Connect solving and how is that benefiting you?** I work in a NBFC and we do have lots of field executives residing in villages ares where network connectivity is not good. With dailpad I can connect with them anytyand anywhere. My team sits across India and still we can work together. The video quality is so good that it does not feel like we are meeting virtually. ### 10. DialPad has been a gamechanger for me. Best VoIP I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Ed S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Dialpad Connect?** I like how fluid everything is and that I can access calls through my laptop, iPad, or cell phone. Everything is one organized place. **What do you dislike about Dialpad Connect?** I absolutely dispised the setup and dealing with sales. I was sold one thing, but wasn't told there would be additional costs. So I was very upset about that part. The initial setup was horrendous. However, Ausin came in and saved the day. Absolutely top notch. **What problems is Dialpad Connect solving and how is that benefiting you?** Just like anything with Ai, it will only get better. ### 11. I now depend on Dialpad Ai Voice **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Dialpad Connect?** Dialpad AI Voice has become a necessary part of keeping track of not only who I talked to, but the conversation itself. I particulary rely on the summary and suggested agenda items to follow-up on, when planning my schedule and tracking my time. Copying the link to the transcript to the file also allows other team members to stay up to date. **What do you dislike about Dialpad Connect?** As with all voice-to-text agents, speaking clearly and enunciating well is imperative to capturing the actual conversation. The misspellings of names and places are to be expected, but improving Dialpad AI Voice's comprehension of actual language would be greatly appreciated. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai Voice helps me track my billable time, answering not only who I talked to, but the content and length of the conversation, so I can ensure that at the end of the day, all my calls are accounted for. ### 12. As a hearing impaired person, DialPad makes things better! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Connect?** As a hearing impaired person, the functionality that DialPad provides (live transcripts, emails, etc.) help take away some of the issues I have with a standard phone system. Before getting DialPad, I was very hesitate to answer the phone, as I knew I would miss a great deal of what was being said, and have to have the caller repeat things constantly. Now that has all changed! **What do you dislike about Dialpad Connect?** sometimes the transciption is not available as fast as I need it. **What problems is Dialpad Connect solving and how is that benefiting you?** nothing ### 13. Dialpad is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Dialpad Connect?** I have been using Dialpad for several years as our corporate phone solution and I love using it. It is intuitive and easy to use interface. The features I use is voice calling, voicemail transcription to text, texting mobile users, call merging/conferencing, call forwarding. I have not had any problems with it so never needed support. **What do you dislike about Dialpad Connect?** I have not had issues with it to mention. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is serving as primary commmunication tool with mobile/land based phone users. ### 14. The Best Dialer Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison P. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Dialpad Connect?** I like the convenience and comfort it offers compared to others. It's very user-friendly and their support team is awesome! So much better than competitors. Simply amazing! **What do you dislike about Dialpad Connect?** Rare instances that you need to check your user settings more than once. Sometimes I don't get any incoming calls because I was not aware I have one since I was not getting notified. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Talk helps me in my everyday tasks. Reaching out to prospects via call and sms is super convenient. It's like your 2nd line, only better! Definitely helped me close a lot of sales! ### 15. Very Good VOIP. Easy to use and great accessibility in and out of the Office **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Dialpad Connect?** Very easy to use and switch between devices. Call forwarding and admin control is easy. Great Integration with Salesforce **What do you dislike about Dialpad Connect?** AI is not very good yet with transcription **What problems is Dialpad Connect solving and how is that benefiting you?** Oversight with sales calls ### 16. Great was to track your meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Dialpad Connect?** What I like the most is AI tracks your meeting and keeps audio and not for you to review at a later point **What do you dislike about Dialpad Connect?** Synchonizing phone numbers to match meeting notes. **What problems is Dialpad Connect solving and how is that benefiting you?** Allows me to quickly get on and very little techniquale issues. ### 17. Game Changer for Staffing And Recruiting **Rating:** 4.5/5.0 stars **Reviewed by:** Samrat G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Connect?** It translates my meeting on real time basis. It is very easy to use. We mainly use it for calling your customers all across the USA. It is easy to integrate. **What do you dislike about Dialpad Connect?** The Analytic Data takes too much time to laod. And sometime the call connections are not great. Not very Customizable. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps in translating the call for future references. So in future I can go to recordings and listen to my calls. ### 18. Perfect for Small to Medium Sized Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Dialpad Connect?** I love several features: Screensharing during the call, transcripts, reliable Salesforce integration, and comprehensive phone app with carrier connectivity. **What do you dislike about Dialpad Connect?** Support can be tricky to obtain at time, set up can be a bit confusing with where things are found in the submenus, incomplete features unless you upgrade to higher packages. **What problems is Dialpad Connect solving and how is that benefiting you?** Its a reliable phone system with more features and reliability than our previous RingCentral connection. ### 19. The New Modern Way to Connect from Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Terry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Dialpad Connect?** Dialpad Ai Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and teammates from anywhere. It offers a variety of features, including HD video, audio, and chat, as well as screen sharing and recording. Prices are mostly affordable, and it also has a free plan for those who want to try it. While traditional ways have worked the new modern video conferencing platform that is affordable, easy to use and feature-rich give Dialpad Ai Meetings a try. **What do you dislike about Dialpad Connect?** Poor low-bandwidth situations can drastically lower the quality of the audio and video calls but it almost never happens, and the design could become more available for everyone as, for the moment, it could use some improvements. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad can help businesses and individuals increase customer satisfaction by providing personalized and engaging customer support with high-quality conferencing-rich features. It allows users to meet face-to-face with colleagues and clients regardless of location or device. It has drastically improved communication and collaboration between me and my team, and we have outgrown ourselves to new heights so far. The pricing plans are designed to fit the needs of businesses of all sizes, and Dialpad also offers a free trial, which most competitors don't. ### 20. Dialpad Ai Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Mahek S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Dialpad Connect?** Dialpad Ai Voice has very good features becouse its very easy to understand opposite person accent thorugh Ai Voice transcript. Its very easy to connect and In that application we can share picture, text, Voice mail and now the good option is for video call. **What do you dislike about Dialpad Connect?** Dislike about Dialpad Ai Voice is sometimes we do no get right when we do call to our collegue and Bussiness Partners and call also get drop autometically. **What problems is Dialpad Connect solving and how is that benefiting you?** This Software is very easy to use and Dialpad Ai Voice has amazing feature in new update with AI transcript and easy to understand other person accent on call. I will defently reffrer to my collegue. ### 21. My experience with Dialpad AI Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Dialpad Connect?** its trascribing feature for calls is amazing, it even bulletpoint actionable steps you can take coming out of the call. This feature has saved me mulitple times when I've forgotten to take notes. All I have to do is go back and read the transcipt. so simple! **What do you dislike about Dialpad Connect?** The call summaries arent always 100% accurate, otherwise I have no complaints **What problems is Dialpad Connect solving and how is that benefiting you?** its helps me remember little things my clients say that I forget to take notes on. ### 22. Excellent, low friction videoconference software **Rating:** 4.5/5.0 stars **Reviewed by:** Hauwei L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Dialpad Connect?** No download necessary for participants makes it easy to use, good conference video and audio quality and screen sharing features, fun hold music, and a good user experience generally. We use this daily in meetings both internally and externally. **What do you dislike about Dialpad Connect?** Ocassional glitch in having set date & time take when scheduling future meetings. **What problems is Dialpad Connect solving and how is that benefiting you?** Differing levels of technical sophistication among conference participants and using this product allows us to conduct meetings easily. ### 23. Dialpad Ai Meetings is a comprehensive online meeting and collaboration platform **Rating:** 4.5/5.0 stars **Reviewed by:** SHIVAM A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Dialpad Connect?** Among the standout top features of Dialpad Ai Meetings is its simplicity of use. The program provides an easy and user-friendly interface, allowing it to be straightforward for end users to schedule, join, and handle conferences very easily. The clean design and well-organized structure contribute to a smooth user experience, for even individuals a novice to the program. **What do you dislike about Dialpad Connect?** Despite the fact that Dialpad Ai Meetings provides a strong number of capabilities, there are some features that might be improved upon. First, the screen sharing function, while functional, can occasionally experience latency or functionality troubles. This is often irritating, especially when sharing content that needs real-time collaboration or exact synchronization. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai Meetings resolves problems related to distant communication and collaboration. With the ever increasing popularity of distant work, having a trustworthy and effective virtual meeting program is essential. Dialpad Ai Meetings allows teams to get in touch and work together effortlessly, no matter their geographic location. ### 24. My All Time Fav! **Rating:** 5.0/5.0 stars **Reviewed by:** John F. | Business Unit Head, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Dialpad Connect?** As a user, I can tell Dialpad is one of the most unique business phones for every business. It is the one-stop solution for every business as they offer unlimited features. The most likeable thing about Dialpad is its Ai feature that types in the whole voicemail in real-time. **What do you dislike about Dialpad Connect?** I believe their mobile app should be a little more optimized. Otherwise, for me, they are 10/10. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad helps me solve a significant problem. In the past, I have experienced different softphones. Usually, the voice quality isn't up to the mark, and they also charge a lot for their services. After switching to Dialpad Ai Voice, I no longer have to spend money on buying credit because Dialpad offers free calling within the United States and Canada and provides the best voice quality to its users. Highly recommended for both business and personal use. ### 25. Good **Rating:** 4.5/5.0 stars **Reviewed by:** ArjunSingh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Dialpad Connect?** The product is Userfriendly and allows user to interact with anyone **What do you dislike about Dialpad Connect?** Could use more features and allow people to connect **What problems is Dialpad Connect solving and how is that benefiting you?** Able to connect with efficiency ### 26. Customer Service is Non Exsistent **Rating:** 0.0/5.0 stars **Reviewed by:** Brenton T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Dialpad Connect?** The app has a decent interface that is easy to use and understand. **What do you dislike about Dialpad Connect?** We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore. **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to seperate my personal phone from business inquiries. ### 27. I have been using Dialpad for voice for over 5 years. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Connect?** The voicemail transcription service saves be a ton of time. **What do you dislike about Dialpad Connect?** The phone app on iOS can be buggy at times. **What problems is Dialpad Connect solving and how is that benefiting you?** Saves be time on tracking my call manually ### 28. Works as expected. Voice calls and messaging are seamless **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Dialpad Connect?** Works as expected. Voice calls and messaging are seamless Good customer support over chat My team uses it daily Their APIs and webhooks are easy to integrate **What do you dislike about Dialpad Connect?** It's a bit expensive if you aren't a contact center and not using their AI capabilities **What problems is Dialpad Connect solving and how is that benefiting you?** It helps my team communicate with clients using a country-specific phone number ### 29. Very Clear Voice **Rating:** 4.5/5.0 stars **Reviewed by:** Jay W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Connect?** Very help full to desciper words Ease of Implementation **What do you dislike about Dialpad Connect?** Wrong answers some times not the exact information **What problems is Dialpad Connect solving and how is that benefiting you?** how to get the correct information when calling ### 30. One of the first VOIP offering that grabbed my attention 8 years ago. I've been a client ever since. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Dialpad Connect?** Taking a call from almost any connected device. A robust API to easily connect my phone data with my CRM and tasking tools **What do you dislike about Dialpad Connect?** The licensing structure. For an individual IT consultant, it is difficult or impossible to take advantage of the enterprise license. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps my clients avoid overpriced regional/traditional carriers by providing more features at a lower cost. I often can help a client save $200-$300 per month. ### 31. Dialpad was a game changer for our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Dialpad Connect?** Its abilty to bes used on any device as long as you have acces to the internt (Cloud Base Phone). **What do you dislike about Dialpad Connect?** Its contact details are not as customizable as other Cloud Base Phones. **What problems is Dialpad Connect solving and how is that benefiting you?** Its abilty to set up and customize our Companies IVR with modern features and Contact Center capabilities. ### 32. Dailpad Ai Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Divyagandha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Dialpad Connect?** It provides with a smooth an easy going process of calling various numbers, have a texting facility is a plus in the appplication, where one do not have to for other resources. It provides with the virtual transcript of the ongoing call which helps in understading and analyzing the words on a live basis. **What do you dislike about Dialpad Connect?** It does not support in the Carrbean area or Porto Rico, while dialing with the US zone. **What problems is Dialpad Connect solving and how is that benefiting you?** AI helps in getting the live picture of the transcript, which seems to be helpful for making live correction on the going calls if there is any due to pronunciation, or any network discrepancies. ### 33. Not bad at all! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica D. | Product Implementation and Training Liaison , Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** We use Dialpad to call our patients and it is super helpful to be able to look back on the calls sometimes, to go over what was talked about. Sometimes I'll look back for a specific comment/date we discussed. It is not perfect, but its close enough. **What do you dislike about Dialpad Connect?** I have not seen many downsides yet because I only use Ai Voice as a tool. Sometimes the app will Glitch with the Ai pop up on my screen and the ID notification won't pop up, but that's not on the Ai. **What problems is Dialpad Connect solving and how is that benefiting you?** It will prove that I actually have a conversation with someone, and if I need to pull an exact quote I can copy and paste it into the appropraite documents. It's a good tool. ### 34. Dialpad works pretty well and is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Dialpad Connect?** I like the website and integrations available. If I were to only use their website to make and receive calls I would be a very happy customer. **What do you dislike about Dialpad Connect?** Desk phone support isn't first priority for Dialpad. They have better strengths elsewhere. **What problems is Dialpad Connect solving and how is that benefiting you?** Making easier to tell what people are saying. ### 35. using dialpad in an outbound call motion **Rating:** 4.0/5.0 stars **Reviewed by:** Chris F. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Dialpad Connect?** the ability to add dialpad to your desktop and phone makes it a very valuable tool for someone who needs to make and receive calls on the go. I bascially could not do my job without it! **What do you dislike about Dialpad Connect?** I am very happy overall with the performance and quality of dial pad as a phone system for our team. I also appreciated the visual transcript to help with reviews **What problems is Dialpad Connect solving and how is that benefiting you?** The ability to go back and view transcripts of calls has been invaluable for our team and makes clarity of conversation a non issue. It has also been a game changer when needing to catch up on previous details from conversations ### 36. Transcription made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Connect?** No longer need to take dictation of what customers are saying. Simple to use and seamless to integrate. I use it every day. **What do you dislike about Dialpad Connect?** Only supports english language, though it would be amazing it more languages were added. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping track of customer conversations, needs and wants. Itemizing lists of action to take after the call is completed. ### 37. Dailpad AI voice **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Dialpad Connect?** With the help of this voip service I can easily connect to my cleints from different regions. The transscript feature helped me to understand different languages. Easy to use and understand my clients requirements in own language. As Dailpad AI voice has all the features like testing, calling, video confrenceing. **What do you dislike about Dialpad Connect?** Sometimes I faced the issue of call dropping. **What problems is Dialpad Connect solving and how is that benefiting you?** It helped me alot to understand my clients requirements through transript feature and due to that it saved my lot of time. ### 38. Dialpad offers the best. **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Copy Editor, Writing and Editing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Dialpad Connect?** The Dialpad Ai offers one of the most user-friendly interfaces among its competitors. It allows us to talk to our clients without any breakage or distortion in the line. The standout feature of Dialpad is its Voice Intelligence (VI), as it transcribes and analyzes calls automatically. **What do you dislike about Dialpad Connect?** I believe there is nothing to hate about Dialpad, although their customer support should be more active. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad helped us solve the most significant problem as our company was facing high pricing using different softphones; however, Dialpad provides the most reasonable pricing packages. It offers multiple communication tools to robust our sales, including team text messaging, call recording, and call transcripts. It is also free for US and Canadian regions and is exceptionally feasible for our company. ### 39. It has been good. I like that I can see if my coworkers are busy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Connect?** Can see my coworkers are available or not. **What do you dislike about Dialpad Connect?** There isn't anything I have run into that is problomatic **What problems is Dialpad Connect solving and how is that benefiting you?** Helping me to be more efficient and not worry about calls that must be recorded. ### 40. Dialpad Ai Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Jazz K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Dialpad Connect?** Dialpad AI Voice has amazing transcript feature. When we are talking to any person over dialpad that person voice script showing on the screen so its very easy to understand their accent. **What do you dislike about Dialpad Connect?** Sometimes we don't get ring when we call to other person and sometimes we are facing an issue connect the call. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad shows script on the screen when we are talking with anyone its very easy to understand their language. Its also shows our voice script. I am very happy with this feature and I refferd to my collegue. ### 41. Dialpad User **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan N. | Desk adjuster, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Dialpad Connect?** I like the features and interface of dial-pad the most. It is very easy to navigate through and use.Dialpad has been a smooth program I have not had any technical issues. It is very user-friendly and has a lot of cool features. **What do you dislike about Dialpad Connect?** I did not have any issues with dialpad. It has worked well for me in the last few months I have been using it. It is easy to navigate and has good quality connection when calling. **What problems is Dialpad Connect solving and how is that benefiting you?** I have not used the dialpad AI voice because I have not had any issues with dialpad to use it for. I will continue navigating it on my own as I did not need to AI tool. ### 42. Dialpad by far the best app to do calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Dialpad Connect?** The best, in my opinion, is that it is very reliable, and also it has an app that I can use on the computer, phone, and mobile devices. Basically, my business is near me at all times. I have used some other Apps like GrassHopper and Zoiper, this is by far the best. You guys have an amicable user interface that is easy to manage and a friendly user. In comparison to all the other dial apps, I have work in the past you guys are by far the best I like that you guys are on my phone send email notifications and keep my report handly at all times. Keep doing this great job you always do and I will keep recommending people to use it for personal or business-related, I have told all my friends about you guys and they love it as well. **What do you dislike about Dialpad Connect?** In my personal opinion. the only thing I don't like is that for my work habits I need to change phone numbers and area codes from 3 to 5 times per day and that I can not manage to send text messages from the same number without having to with users. I like the fact I can control my dial and it send me the reports daily monthly yearly etc. by far the best. **Recommendations to others considering Dialpad Connect:** Use it is very simple, you can keep control of all your calls save contact send text messages and phone calls. You will love it. **What problems is Dialpad Connect solving and how is that benefiting you?** Multiple phone calls able to connect a 3-way call without placing a member on hold. I personally liked the reporting previous interface you guys had, I don't think is negative but in my opinion, it was more clear to understand. ### 43. Love this service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Dialpad Connect?** The best thing about it is that I am really bad at talking too fast. This service prompts me often and tells me to slow down so the customer an understand me! The best. **What do you dislike about Dialpad Connect?** I have not noticed any issues with it that I would say is unhelpful. If anything I would enjoy more features from it that could add content and prompts for us as well. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of human error. We do not notice while we are in a call that we are making mistakes in live time. The AI tells is in live time that we are making mistakes. ### 44. It has everything located where you need it. **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Dialpad Connect?** If a patient doesn't answer the phone, you can text them right away with any and all information. You're also able to see if someone is using the phone before fowarding the call to another person. **What do you dislike about Dialpad Connect?** I don't like that under the recent phone calls, some times it doesn't go in order to know who was the last person to dial the line. **What problems is Dialpad Connect solving and how is that benefiting you?** No complaints here. ### 45. Productivity Boosts with Dialpad **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff J. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Dialpad Connect?** In our industry, time is money, and my favorite feature is the 'transcript' that it generates after each conversation. No more wasting time re-listening to calls to figure out what was said. Even with a few misspellings, the summary is generally reliable and saves us a lot of billable time. It's also an excellent tool for tracking and arranging our follow-ups. **What do you dislike about Dialpad Connect?** Although it is quite useful, it is not always accurate. When team members aren't speaking effectively, the voice-to-text agents appear to struggle with enunciation and comprehension of the actual language. This can lead to mistakes in the transcriptions, which necessitate correction and hence more time. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice is primarily concerned with efficiently documenting and accounting for our numerous calls. We no longer have to worry about the content or length of a call because each one is recorded. ### 46. Game Changer!! **Rating:** 5.0/5.0 stars **Reviewed by:** Asim M. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Dialpad Connect?** Dialpad is a one-of-a-kind softphone for business/personal calling as it offers multiple unlimited AI features for its users. Unlike other softphones, the most promising feature I love about Dialpad is its crystal-clear voice quality with zero distortion. **What do you dislike about Dialpad Connect?** I believe there should be more ringtones available in the app. So users can decide which one they want to use. Other than that, it's good to go. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad turns out to be a game changer for me as I have been using different softphones and constantly facing distortion while talking to my clients. However, choosing Dialpad Ai Voice was the right decision as they provide the best sound quality and other powerful AI features for its users. In short, its an all-in-one application for business use. ### 47. Greatest Of All Time !!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shahzaman K. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Dialpad Connect?** Compared to other dial apps I've used in the past, Dialpad stand out as the best. They have a user-friendly interface that is easy to navigate, and their friendly user experience is unmatched. What I appreciate most is that they send email notifications to my phone and keep my reports readily accessible whenever I need them. **What do you dislike about Dialpad Connect?** One area for improvement is that occasionally, when people speak too quickly, the AI doesn't accurately transcribe the conversation. **What problems is Dialpad Connect solving and how is that benefiting you?** Since our company heavily relies on phone communication, the transcription feature is a lifesaver as it allows us to easily revisit conversations and verify dialogue. Additionally, the app makes group phone meetings and video calls effortless to organize. ### 48. Switching to Dialpad has been AMAZING for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Dialpad Connect?** Dialpad Ai Voice has features that we did not even know we needed! Just the uninterrupted service has improved our call connections alone. Transcription has been a value add. It is so easy to use, the training was minimal, the transition period went great. The Dialpad Support Team has been incredible, with little to no down time! Cannot say enough great things about making this switch! **What do you dislike about Dialpad Connect?** The only downside is the compatibililty with some headsets. Some callers are not able to hear our team when they answer the calls. And we are still working through the transcription picking up 100% accuracy, but we are looking into adding to the dictionary to help in this area. **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to track all incoming and outgoing calls, the analytics have provided us with more data than we ever imagined. Being able to get as granular as Dialpad analytics has been extremely helpful to our training team. The features have allowed us to coach all new hires closer, monitor missed calls/voicemails better, and overall impacted the quality of calls that we handle. ### 49. Great resource **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan W. | Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Dialpad Connect?** The ability to use it on my compter and my phone. Sending texts from my computer is a great option **What do you dislike about Dialpad Connect?** Not anything I dislike about it. Everything runs smoothly **What problems is Dialpad Connect solving and how is that benefiting you?** It is making it easy to know if I am receiving a personal call or a work call ### 50. The future of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Josh N. | Business Systems Analyst III (Product-Systems Testing NG-Sr Cons I), Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Dialpad Connect?** I like how Dialpad Ai Voice Data Analytics gives me the ability to easily control and optimise my calls. It helps me understand which conversations are working well and gives me clear guidance on how to improve. The powerful playback options also provide peace of mind that no detail has been missed - you can listen to calls at different speeds or use transcripts as a reference if required. I'm also able to keep track of past interactions with each number and manage basic tasks like voicemail and messaging with ease. **What do you dislike about Dialpad Connect?** I would like to see two minor changes to Dialpad Ai Voice to make it my ideal iteration. Firstly, I suggest that incoming calls should be routed through the Dialpad app rather than the default phone app for greater convenience and ease of use. Secondly, I suggest changing the format of phone numbers when making outgoing contacts in the dialer so that they are clearly displayed without confusion or guesswork. **What problems is Dialpad Connect solving and how is that benefiting you?** The Dialpad Ai Voice solves the problem of handling more calls per day. This feature gives me a better way to monitor the performance of our team and make sure we're delivering great customer service to our customers. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A15%3A11+-0500&secure%5Bsession_id%5D=d0131b40-cb28-4890-967a-78af47faca43&secure%5Btoken%5D=f77e12a067041570296c0382680b8b6386d8d6cd2bef6f1b1fbea611bf7e5773&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - 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