--- title: DialMyCalls Reviews meta_title: 'DialMyCalls Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 993 reviews by the users' company size, role or industry to find out how DialMyCalls works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 993 scale: '5' date_modified: '2026-07-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DialMyCalls Reviews **Vendor:** OnTimeTelecom **Category:** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification) **Average Rating:** 4.7/5.0 **Total Reviews:** 993 ## About DialMyCalls DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. ## DialMyCalls Pros & Cons **What users like:** - Users find DialMyCalls to be **very easy to use** , with a well-designed website that simplifies communication. (127 reviews) - Users praise the **helpful customer support** at DialMyCalls, enhancing their overall experience and satisfaction with the service. (64 reviews) - Users find the **easy setup** of DialMyCalls convenient, enabling quick communication without hassle. (57 reviews) - Users appreciate the **simple setup** of DialMyCalls, enjoying its ease of use and flexibility in payment options. (56 reviews) - Users value the **affordability** of DialMyCalls, remarking on its excellent price-to-performance ratio for efficiency and outreach. (48 reviews) - Helpful (44 reviews) - Setup Ease (43 reviews) - Users love the **ease of text messaging** with DialMyCalls, enabling quick and efficient communication with customers. (41 reviews) - Communication (39 reviews) - User-Friendly (35 reviews) **What users dislike:** - Users experience **messaging issues** with delays, verification processes, and limited options that hinder effective communication. (18 reviews) - Users find the **learning curve steep** , especially when adapting to new formats and understanding FCC requirements. (16 reviews) - Users find the pricing of DialMyCalls to be **expensive and unclear** , impacting their budgeting and experience negatively. (14 reviews) - Users experience **notification issues** with DialMyCalls, causing overwhelm and complicating their outreach efforts. (14 reviews) - Users often face **phone number verification issues** with DialMyCalls, causing delays in using the service effectively. (12 reviews) - Users find the **complex interface** of DialMyCalls frustrating, requiring time to navigate and understand effectively. (11 reviews) - Users find the **limited texting features** to hinder timely outreach and affect overall user experience negatively. (11 reviews) - Number Issues (11 reviews) - Phone Number Management (11 reviews) - Users express frustration over the **limited SMS capabilities** and lengthy verification process, impacting urgent communications. (11 reviews) ## DialMyCalls Reviews ### 1. Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Jude H. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about DialMyCalls?** The platform’s simplicity is a huge win for us. Having the option to choose a pay-as-you-go model instead of a recurring subscription fits our workflow perfectly, especially since our communication needs aren’t always consistent. Being able to buy credit bundles also makes the service feel accessible and cost-effective for our specific budget. **What do you dislike about DialMyCalls?** The lack of a “save and resume” option during broadcast setup is really frustrating. If I get pulled away by another task, I often have to abandon what I’ve done and then start the whole process over from scratch the next day. A draft folder, or any way to pause and pick up where I left off, would make the experience much smoother and significantly improve the overall user experience. **What problems is DialMyCalls solving and how is that benefiting you?** It helps us reach our audience through multiple channels instead of relying only on emails, which often go unread. By adding voice and text touchpoints, we’ve noticed a clear increase in engagement. Overall, it’s a reliable way to make sure our messages are actually seen or heard, and that they reach people in a timely manner. ### 2. Efficient and Cost-Effective Community Outreach Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about DialMyCalls?** I use DialMyCalls for outreach and coordination for our annual fundraising gala. It has been an essential tool for us to ensure that our community receives timely information directly. I love how it saves our volunteers countless hours of manual dialing, allowing them to focus on follow-up conversations. This tool allows our volunteers to skip the fatigue of manual dialing and focus their energy entirely on meaningful interactions. It has increased our attendance rate by ensuring 100% of our contact list is reached instantly. I also appreciate that DialMyCalls offers a much simpler interface and is more budget-friendly, making it a simple app to use. The initial setup is smooth, and overall, everything is okay. **What do you dislike about DialMyCalls?** The initial setup for caller ID verification can be a little rigid. **What problems is DialMyCalls solving and how is that benefiting you?** DialMyCalls is essential for ensuring our community receives timely information, saving volunteers from manual dialing fatigue and focusing on follow-ups. It increased attendance rates by reaching 100% of our contacts instantly. ### 3. Fast, Mobile-Friendly Updates at a Fair Pay-As-You-Go Price **Rating:** 5.0/5.0 stars **Reviewed by:** Candice E. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about DialMyCalls?** I love that it’s accessible both as an admin on the computer and through the app. We use it for emergencies, building closures, and similar situations, so being able to send updates from my phone quickly and easily is really important. The pricing is fair and honestly cheaper than many other companies, especially since we use the Pay As You Go. **What do you dislike about DialMyCalls?** Have not found anything that I do not like. **What problems is DialMyCalls solving and how is that benefiting you?** Prior to DialMyCalls, each manager would be notified of closures and then managers had to notify their phone tree. Now I am able to notify the entire organization quickly and efficiently. The performance of the program is exactly what we needed. ### 4. DialMyCalls Streamlined Our Outreach and Saved Hours of Time **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about DialMyCalls?** I couldn’t be happier with DialMyCalls. The pricing structure is incredibly fair at one credit per 30 seconds, which is a huge advantage compared to other services that cap you at 30 seconds total. Our voice messages are typically around 50 seconds long, so having that flexibility makes a real difference for our business. This platform has been a game changer for reconnecting with our previous year customers for our landscaping and lawn care services. What used to take hours, sometimes even days, of office time and phone calls is now completed in just minutes. The time savings alone make this service invaluable. The AI voices are also extremely impressive. They sound natural, lifelike, and deliver messages with accuracy and clarity, which helps maintain a professional image when reaching out to customers. Overall, I am beyond pleased. DialMyCalls has truly become indispensable to our business growth and success. I would absolutely recommend it to anyone looking to streamline their communication and save time. I’m very glad I came across this service. **What do you dislike about DialMyCalls?** While the service is extremely efficient, there are a few areas that could be improved. The credit system, although fair, can become a bit difficult to track when running multiple campaigns or longer voice messages. It would be helpful to have more detailed usage insights or forecasting tools to better manage credits and plan outreach without needing to constantly monitor balances. Additionally, while the AI voices are very impressive, there are occasional moments where tone or inflection could be more customizable to better match a specific brand voice. Having deeper control over pacing, emphasis, or slight personalization options could make messages feel even more tailored. Lastly, integrating more advanced scheduling or automation features, such as follow ups based on customer interaction, would take an already strong platform to the next level. **What problems is DialMyCalls solving and how is that benefiting you?** Before using this service, reaching out to past customers was a time consuming and repetitive process that required hours on the phone or days of office work. Following up consistently was difficult, which meant missed opportunities to reconnect, reschedule services, and keep our business top of mind. Managing that level of communication manually simply was not efficient, especially during busy parts of the season. DialMyCalls solves that problem by turning what used to be a slow, manual task into a fast, streamlined process. I can send out voice blasts to my entire customer base in minutes, delivering clear, professional messages without sacrificing quality. It allows me to stay consistent with outreach, bring back previous customers, and focus more on running and growing the business instead of being tied to the phone. ### 5. Robust, Customizable Tool = Increased Efficiency. Limited Summarized Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah M. | Partner Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about DialMyCalls?** After years of use, we still use this platform for our automated calls. It is one of the most affordable platforms we've found with the call features we've needed. Even though many steps are required to customize and schedule the calls, it is effective and results are seen. **What do you dislike about DialMyCalls?** We recently reached out to support to inquire about Broadcast (call) reports. We are trying to evaluate month-by-month trends in call volume, how many call recipients answered, how many calls were push-to-talk, how many calls went out that month, how many failed, etc. Unfortunately, at this time, you must download an individual broadcast's call report into an Excel document and organize and evaluate the data yourself. We must pull a report one-by-one, broadcast by broadcast, and cannot currently do so with a broader view (i.e., month-to-month, annual, or other span/filter). **What problems is DialMyCalls solving and how is that benefiting you?** Previously, our team was manually calling individuals to inform them that their partnership gifts did not go through. This was very time-consuming, and most of the calls went to voicemail. After implementing DialMyCalls for automating these calls, partners are notified more quickly, they receive a detailed voicemail or they can connect with our team immediately to update their giving. This has increased our team's efficiency and increased our ability to engage in personal calls with those who prefer to call in. ### 6. Fast Setup and a Flexible Credit System That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Gloria P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about DialMyCalls?** The setup process is impressively fast, and I was able to get a test broadcast up and running in under five minutes. For a small-scale operation managing around 100 residents, the credit-based system feels ideal, since it remains active even through long stretches of inactivity. **What do you dislike about DialMyCalls?** Honestly, I haven’t run into any major issues or drawbacks while using the platform so far. It reliably handles the specific tasks we need it for, without bugs or unnecessary complications. **What problems is DialMyCalls solving and how is that benefiting you?** It solves the massive headache of having to contact every resident individually during urgent situations, like utility failures or gas leaks. Being able to send a notification blast to 90+ numbers at the same time means everyone is informed within seconds. ### 7. Effortless Notifications for Our Church Events **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about DialMyCalls?** I really find DialMyCalls straightforward to use. I can set up a recording, plan a broadcast, and schedule it with ease. As soon as I feel the need to leave a message or notify people of something, I just go to the recording, record it, and then I can select which group of people to notify and when. This makes it possible to take care of things right when I think about them and then not have to worry about it anymore because I know it's going to be done. Also, the initial setup was extremely easy. **What do you dislike about DialMyCalls?** So probably the aspect of having to go to the recording to record and then go to broadcast to select that recording. Probably, if I could just go to broadcast and be able to record a live message, then that way and then through that that live recording can be named and organized on the back end. But skipping the need to go to a separate tab to record would probably make things more streamlined. **What problems is DialMyCalls solving and how is that benefiting you?** I use DialMyCalls to easily reach all our church members for events or cancellations, without calling each person. It lets me leave voice messages, ensuring everyone is notified, even those without text messaging. ### 8. Cost-Effective and User-Friendly Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about DialMyCalls?** I really appreciate how user-friendly DialMyCalls is and the group aspect where I can have different categories for people I want to send messages to. It's awesome to be able to communicate with different groups, like foster parents, staff, and community partners, rather than sending one bulk message to everyone. Also, when I researched other options, I found DialMyCalls to be by far the most cost-effective on the market. It's a great resource for us, being much more affordable than other things out there. Getting started was very user-friendly, thanks to our representative, Sarah. **What do you dislike about DialMyCalls?** na **What problems is DialMyCalls solving and how is that benefiting you?** I use DialMyCalls for texting and voice messages. It's user-friendly, affordable, and lets us categorize groups for tailored communication. This is ideal for our nonprofit to send cost-effective, relevant messages to foster parents, staff, and community partners. ### 9. Excellent Time-Saver with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about DialMyCalls?** I find DialMyCalls to be an excellent platform with outstanding customer service. It's easy to use and very reliable. I love how it saves my agency a tremendous amount of time by allowing us to reach a large group of talent quickly and efficiently, instead of contacting them one by one. The support team is always helpful and responsive, which I really appreciate. This feature of reaching dozens of talents at once was precisely the reason my agency chose to use DialMyCalls, and it's been priceless in terms of time-saving. **What do you dislike about DialMyCalls?** I wish I could text the talent from the same number that's verified by the company. When talents can't take the call and receive a text from an unknown number, they often don't open or respond, which is frustrating. This issue causes me to not see responses or text messages, wasting my time. It would be great if this could be fixed so I don't have to consider moving to another service. **What problems is DialMyCalls solving and how is that benefiting you?** I use DialMyCalls to quickly and efficiently reach large groups of talent, saving my agency a tremendous amount of time. ### 10. Simple, Intuitive, but Needs More Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about DialMyCalls?** I love that DialMyCalls is pay-as-you-go. I feel like I can use it when needed, and I'm not stuck into a particular plan. I also just love how easy it is to set up a broadcast. It's very simple, very intuitive. **What do you dislike about DialMyCalls?** Yeah. I don't like how, when you start a broadcast, you can't save and continue later. You have to restart. Each time. It'd be nice if you could do half of it and then if you're missing some information, go and grab that and then finish the rest later without having to restart the whole broadcast. Getting the vanity phone number set up was a little bit complicated for us, as well. We're a remote office. So we don't necessarily want to use our personal numbers or home addresses. **What problems is DialMyCalls solving and how is that benefiting you?** DialMyCalls provides another medium to contact our constituents, ensuring messages don't get lost as emails can. It offers a more personal touch for event reminders and holiday messages. ## DialMyCalls Discussions - [Would there ever be a feature for a longer message with a lower rate or a special rate for teachers?](https://www.g2.com/discussions/34656-would-there-ever-be-a-feature-for-a-longer-message-with-a-lower-rate-or-a-special-rate-for-teachers) - 2 comments, 1 upvote - [Is the use of RoboCalls declining, because too may people are using them for election campaigns and consumers are tired ofa nnoying messages](https://www.g2.com/discussions/25404-is-the-use-of-robocalls-declining-because-too-may-people-are-using-them-for-election-campaigns-and-consumers-are-tired-ofa-nnoying-messages) - 2 comments, 1 upvote - [Do you intend on implementing paper billing for non-profits?](https://www.g2.com/discussions/do-you-intend-on-implementing-paper-billing-for-non-profits) - 2 comments, 1 upvote - [Why don't my missed calls go to voicemail?](https://www.g2.com/discussions/why-don-t-my-missed-calls-go-to-voicemail) - 3 comments, 1 upvote - [how do I add contact from a new pos system (MYNT)](https://www.g2.com/discussions/how-do-i-add-contact-from-a-new-pos-system-mynt) - 1 comment, 1 upvote - [View DialMyCalls pricing details and edition comparison](https://www.g2.com/products/dialmycalls/reviews/dialmycalls-review-3206939?section=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A07%3A24+-0500&secure%5Bsession_id%5D=bdd0bd90-b854-437a-8ab6-162d52338e6a&secure%5Btoken%5D=3002688765f3a495a7cc5b5cdd3ca4059e3bf84df19e18c4f7b1d94216ecf092&format=llm_user) ## DialMyCalls Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Onboarding Software](https://www.g2.com/products/onboarding-software/reviews) - [Planning Center People](https://www.g2.com/products/planning-center-people/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## DialMyCalls Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform Basics** - Membership Tracking - Donation Management - Congregation Communication - Worship Management - Event Planning - Church Accounting **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Platform Additional Functionality** - People Management Specific Tools - Event Management Specific Tools **Agentic AI - Church Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top DialMyCalls Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (560 reviews)