G2

Ray P.

VP of Development

Small-Business (50 or fewer emp.)

6/17/2025

"Very user-friendly product"

5/5

What do you like best about DialLink?

Their business phone system is very user friendly, easy to setup and covers all needs of our business. Their AI voice agents really save our business a lot of time, both for customer support and pre-sales. We uploaded many of our internal documents to their knowledge base and the AI agents immediately started using them to give answers beyond the knowledge general AI typically has. Review collected by and hosted on G2.com.

What do you dislike about DialLink?

Unfortunately they do not support the VoIP desk phones from Ubiquiti yet. We had to use Yealink instead. Review collected by and hosted on G2.com.

What problems is DialLink solving and how is that benefiting you?

We have a high number of calls, but are a relatively small team, so the AI agents help us in managing the customer service more efficiently. We also have the issue that before DialLink we had very little transparency into what employees are answering their phone and DialLink solved that with their call timeline feature. Review collected by and hosted on G2.com.