Reliability
Very little downtime, quick fixes when a probleme, does occur.
Performance of the dialer system, its core functions are good.
Once you learn how to use the solution, you can make pretty powerful scenarios and workflows Review collected by and hosted on G2.com.
There is a price to pay to understand the specific workings, many different objects are required to have something as simple as an inbound call line (activities, queues, skills, scenario, rounting block)
UX has improved, but some actions are still quite time consuming if you don't have a developer with you able to run a script through the different APIs
Price is not that low Review collected by and hosted on G2.com.
Hello Martin, thank you for sharing your feedback on your experience with Diabolocom’s CCaaS solution.
We’re delighted to hear that our workflows and integrations are helping you manage your opportunities effectively.
We also appreciate your feedback regarding the platform’s user experience and configuration. Your comments are valuable as we continue to improve the product.
Thank you for choosing Diabolocom!