G2

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

3/23/2021

"Great data collection tool"

5/5

What do you like best about Device Magic?

The app just works! The backoffice (web browser-based) part, used to set up forms, works great, and the forms always do what I expected. The back end, though, is amazing. I haven't found an integration that I couldn't make happen; I use a lot of google drive and XML to move data from Device Magic to my legacy systems; DeviceMagic supports just about every sort of connection I can think of beyond that. We bought into DeviceMagic because our web-based data collection app isn't very mobile friendly; Device Magic is *totally* mobile friendly and highly reliable. Integrating the data from the two systems is much easier with the DeviceMagic data than the other system. I'm hoping we can replace the other thing with DeviceMagic soon. I LOVE that the app will collect data whether it has a data connection or not, and if not, automatically submit the data as soon as it does have a connection. We develop content in both English and Spanish for our contractors, and DeviceMagic handles this quite well. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I'd really like to be able to fill in forms (collect data) from an office PC , perhaps via a web browser (I hear that is coming, though). At this point, the app and the backend only seem to know how to deal with pictures for attachments; allowing something like a PDF to be attached could be very useful, especially if we can get to where we can fill out a form on a PC or a browser.

Not really a dislike, but I'd kind of like to be able to develop forms in more non-english languages. Review collected by and hosted on G2.com.

What problems is Device Magic solving and how is that benefiting you?

We are a forestry company, and we wanted to enable our foresters to submit safety data from the woods, where there is never a PC, and rarely a cellular data signal. THey were having to remember to submit their data when they got back to the office; DeviceMagic allows the data to be collected in the woods where the incidents happen (including photos) and it takes care of getting the data back to the office servers automatically. The foresters are submitting 4-5 times as many reports now, and with better data than before, because it is so easy and convenient to do it "right now" when something happens. They also love the ability to use their phone's voice to text features instead of typing something out. Review collected by and hosted on G2.com.