# Device Magic Reviews **Vendor:** Device Magic **Category:** [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation) **Average Rating:** 4.1/5.0 **Total Reviews:** 41 ## About Device Magic Device Magic is a data collection and work process software that modernizes your manual paper forms and processes . Deliver accurate data from the field to the office in real-time. Build your forms using our simple drag-and-drop online form builder. Collect data without an Internet connection using your own mobile devices. Deliver data in whatever format you choose - email, text, custom PDF, and more. Build a data collection solution and automate your business data workflows. Integrate with the business tools you're already using, like Box, Slack, Evernote, SQL, Zapier, and more. ## Device Magic Reviews ### 1. Reliable Field Work Platform with Great Support, Could Use More UI/UX Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Sourabh S. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Device Magic?** Device Magic is a great platform for field work. It makes it easy to collect pictures and connect with other platforms, and the app performs reliably. Their support team is very responsive and helpful, which makes onboarding and troubleshooting smooth. The platform also provides solid value for the cost. I haven’t used the AI features yet, but I’d like to see more improvements and customization options in the UI/UX to make the experience even better. **What do you dislike about Device Magic?** Mostly, it came down to a timing issue: our submission got stuck, so we had to reach out to their support team. They did help us resolve it, but it still disrupted our ongoing process. Also, if we make any changes at the form level, we have to update the template as well, and updating the template is the most irritating part. **What problems is Device Magic solving and how is that benefiting you?** easy to collect pictures from the field site ### 2. I use Device Magic almost every day to help my coworkers **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Facilitator, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Device Magic?** It's very easy to use. The layout is basic. **What do you dislike about Device Magic?** Nothing, it's very intuitive. I have no issues. **Recommendations to others considering Device Magic:** You can't go wrong using this program! I use it almost every day and it's very easy to use. **What problems is Device Magic solving and how is that benefiting you?** We use it to gather client demographics. ### 3. dodgy and legally questionable practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Device Magic?** The app does that it says it is supposed to do. It is a good way to fill out forms on the field, without internet and anywhere you may be. **What do you dislike about Device Magic?** Devicemagic gives no refunds no matter what. We were mislead by their poorly designed website and were automatically billed onto our credit card for over 3000$ worth of licenses. We told devicemagic the issue and they were unwilling to give a refund and were told that according to the terms and conditions, they have all the rights to bill us without consent. Very dishonest company, couldn't recommend **What problems is Device Magic solving and how is that benefiting you?** We, unfortunately, did not get to that point ### 4. Great data collection tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Device Magic?** The app just works! The backoffice (web browser-based) part, used to set up forms, works great, and the forms always do what I expected. The back end, though, is amazing. I haven't found an integration that I couldn't make happen; I use a lot of google drive and XML to move data from Device Magic to my legacy systems; DeviceMagic supports just about every sort of connection I can think of beyond that. We bought into DeviceMagic because our web-based data collection app isn't very mobile friendly; Device Magic is *totally* mobile friendly and highly reliable. Integrating the data from the two systems is much easier with the DeviceMagic data than the other system. I'm hoping we can replace the other thing with DeviceMagic soon. I LOVE that the app will collect data whether it has a data connection or not, and if not, automatically submit the data as soon as it does have a connection. We develop content in both English and Spanish for our contractors, and DeviceMagic handles this quite well. **What do you dislike about Device Magic?** I'd really like to be able to fill in forms (collect data) from an office PC , perhaps via a web browser (I hear that is coming, though). At this point, the app and the backend only seem to know how to deal with pictures for attachments; allowing something like a PDF to be attached could be very useful, especially if we can get to where we can fill out a form on a PC or a browser. Not really a dislike, but I'd kind of like to be able to develop forms in more non-english languages. **What problems is Device Magic solving and how is that benefiting you?** We are a forestry company, and we wanted to enable our foresters to submit safety data from the woods, where there is never a PC, and rarely a cellular data signal. THey were having to remember to submit their data when they got back to the office; DeviceMagic allows the data to be collected in the woods where the incidents happen (including photos) and it takes care of getting the data back to the office servers automatically. The foresters are submitting 4-5 times as many reports now, and with better data than before, because it is so easy and convenient to do it "right now" when something happens. They also love the ability to use their phone's voice to text features instead of typing something out. ### 5. Quick Easy Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Device Magic?** Bringing mobile apps online is quick and intuitive. The support staff are teriffic and friendly. You can be online and gathering data near immediately. **What do you dislike about Device Magic?** Overall the product does a great job of gathering field data without much of any issue. The back side of analyics isnt as robust as it could be and can be improved but the developers and support group are working on that and making good strides to improve those functions and others. **What problems is Device Magic solving and how is that benefiting you?** Data from the field flows seamlessly, quickly and deployment is a breeze because DM is compatible with IOS and Android. Pulling that data without any intervention or unnecessary manipulation makes the job a much cleaner process. ### 6. Terrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Device Magic?** Good UI, easy to make changes, works offline. **What do you dislike about Device Magic?** After cancelling my account and forgetting to switch from annual to a monthly subscription, device magic decided to bill the full annual amount (fair enough as i forgot). I explained the situation that i wasn't using the product but they didn't care and insisted I pay the annual amount regardless (robotically referring to their terms and conditions). They they then sent to a debt collection agency. The product might be decent but they don't care at all about their customers or companies that work with their software. For any prospective customers, I believe Zoho Forms does all that device magic does at a fraction of the price so just go with them. **What problems is Device Magic solving and how is that benefiting you?** Collect Data Offline ### 7. Overall a great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Device Magic?** I love the one on one attention our company gets and the direct contact we have with DM! I love that when I have a question I can chat with someone right away or I can email my company success rep and they get back to me right away. **What do you dislike about Device Magic?** I feel that the analytics portion of the portal could be improved significantly. There is also an option for automatic reports to be sent on a weekly or daily bases dependent on the information that is requested. **Recommendations to others considering Device Magic:** Don't wait! It has been very beneficial to our company and we are using it in ways we didn't think were possible! **What problems is Device Magic solving and how is that benefiting you?** We are eliminating tons of paper! We are also able to see more information quicker! We primarily use DM for safety observations and audits and we are seeing a huge up-tick in submissions simply because our employees do not have to keep track of the paper and remember to turn it in. Our management is also seeing these observations and audits quicker so they can address concerns right away and not several days after the fact. ### 8. About to ditch for another solution. **Rating:** 2.5/5.0 stars **Reviewed by:** Russell S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Device Magic?** The product does what it advertises it should do. Drag and drop to setup forms makes it easy to use. **What do you dislike about Device Magic?** The pricing of this product has become unpredictable. Prices keep rising and when my last payment was taken, it had jumped from $40.80 a month to $81 with no new users. Calls for an explanation took about 3 weeks and I was told of emails advising me of price upgrades. This was true but I was also told I was on a "special" price plan because I had been a customer for so long. To then double the price, was crazy. For the amount we used this product (maybe 80 forms a month), there is no way I can justify $1000 a year in costs. **Recommendations to others considering Device Magic:** A quick way to remove paper from the cycle but watch the pricing! **What problems is Device Magic solving and how is that benefiting you?** Removed use of paper and ability to update forms that are synced across multiple devices without user intervention. ### 9. Great form factor and simple UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Device Magic?** Building mobile forms is pretty simple and straightforward. The form UI for mobile users is clean and simple, very easy for inexperienced users to navigate. I like that you can force an answer so that users cannot skip over key questions. We use multiple subcontractors and it is easy to dispatch forms out to all of the subcontractors in one quick process. We can customize our forms on the fly without disrupting the workflow of the guys in the field. **What do you dislike about Device Magic?** The subscription model of charging per device vs per user can get to be expensive and is an additional management requirement. If you don't carefully manage this, it gets expensive quickly. **Recommendations to others considering Device Magic:** Device Magic gives you the ability to create new forms fast and get them dispatched to your end users. You can customize the form output into your own report templates and distribute the information quickly. Easy to use and easy to deploy! **What problems is Device Magic solving and how is that benefiting you?** We use subcontractors across the US to do site inspections and perform hardware installations. We don't have a large field staff so the only way we can get the surveys done quickly and verify the installations are complete is by have a mobile app based form that is completed by the contractor's field tech. Techs submit the forms while they are still onsite which gives us realtime view of the work that was completed. Huge time and expense reduction for us! ### 10. Excellent Ideal Program To Record All Our Projects **Rating:** 4.0/5.0 stars **Reviewed by:** Jhonny Jesus G. | Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Device Magic?** It is very easy to use even for people without experience with this technology, it is very practical and has several functions that are very useful for the company, it facilitates the creation of forms and adapting the existing forms for new uses that are sent both to our customers or partners of our company, this saves us a lot of time in our daily activities and has a nice design and I sincerely believe that anyone can use this efficient program. **What do you dislike about Device Magic?** It has not happened to me very often but sometimes the program freezes and closes the windows and I lose and lose forms that I had created and I have to repeat the process again it does not happen very often but when it happens it is stressful **Recommendations to others considering Device Magic:** I highly recommend this excellent program that is very useful because we now have a lot of time and money to our business with impeccable customer service and at a low cost it offers its services **What problems is Device Magic solving and how is that benefiting you?** The forms that we have created are of great importance since we save a lot of time and money, we have better organized with better performance that facilitates many things in our company that is responsible for providing advisory services for strategic projects and management software ### 11. Mobile forms that simplify all the work of data management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Device Magic?** We always use Device Magic when we have a data collection exercise in the field because it simplifies all the work from creating forms up to delivery of collected data. Good enough we can send newly created forms to field workers wherever they are, they can collect and submit data including location, pictures and signatures without the need for internet connection or mobile network, and submitted data sorts itself in the system to where is it needed. As an administrator I control who should see which forms so that everyone gets what they need. **What do you dislike about Device Magic?** Mobile forms does not allow scan text and convert option of transferring hard copy forms to mobile forms which would be a great feature too. **Recommendations to others considering Device Magic:** Device Magic will simplify everything from creating mobile forms, dispatching them, filling them up and submission which reduces project handling costs and increase productivity. **What problems is Device Magic solving and how is that benefiting you?** Easy creation, dispatch and submission of the mobile forms helps us to collect more data is a short period of time of which with its intelligent submission protocol, we even take very little time to analyze the data thereby increasing our productivity. ### 12. It's so easy and intuitive to use **Rating:** 4.5/5.0 stars **Reviewed by:** Judith W. **Reviewed Date:** March 08, 2019 ### 13. Great Product, but could improve **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas G. | Senior Environmental Specialist, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Device Magic?** Easy to use web interface. Great for first time user and power users alike. I was able to pick up on the web interface and make forms within the first day. Granted, i have a bit of coding background. But i feel as though an entry level technician could have had the same experience as me. I love the chat feature on your webstie for support. No one likes to sit on hold on a telephone and the chat feature works great. **What do you dislike about Device Magic?** The form NEEDS an excel export function. Your biggest competitor, Fulcrum, has this feature. I need to be able to format and create custom formulas that cannot be calcualted within your interface. I would rerate my likelyness to reccommend Device Magic to a friend or colleague to a 10 with the implementation of this request. **Recommendations to others considering Device Magic:** Highly recommend this software package. It makes getting data from the field to the office very seamless. **What problems is Device Magic solving and how is that benefiting you?** ability to get data to the office quicker. We collect data and have the forms submit straight into Microsoft One Drive. This allows our Project Managers to grab the data quickly in order to provide our clients with timely data. ### 14. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Vicky S. | Space Planning Assistant - Estates Administration, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Device Magic?** This app is simple to use and has lots of features that make it easy to tailor to our needs; we are constantly adjusting surveys which is easy to do and quick. **What do you dislike about Device Magic?** i would like to be able to change (or have control over) more of the formatting; we have quite long surveys and it think it would be useful if the questions that had been answered could change colour, or if lists of options could be laid out in specific ways (or just all the same regardless of the number of options) **Recommendations to others considering Device Magic:** If you aren't concerned about having a flashy product, Device Magic is great; it does everything we need at the moment . At the moment we aren't using the Enterprise level product which I'm sure would have lots of features that we could readily, but for now we are happy with the product as is. **What problems is Device Magic solving and how is that benefiting you?** We are no longer wrangling with Microsoft Excel on iPads which was a bit of a nightmare; we have better control over our surveys and are more agile when we need to make adjustments to them. This has saved us time and energy in grappling with a system that didn't work, and we're happy with the switch we made. ### 15. Love this software, very efficient and lots of capabilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | Marketing & Proposals Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** Breadth of options and filtering so I can create automations to make my team's lives easier. Being able to control the back end so much is amazing! If one user only has to provide 5 pieces of info, it's great that we can control hiding 30 other questions that COULD be available. **What do you dislike about Device Magic?** Would love some of the limitations updated, but the Device Magic team is constantly working on improvements so no real "dislikes". I would also love to see an interface settings option sometime, example: users being able to change whether they see a clock face or dial on Time questions. **Recommendations to others considering Device Magic:** Use it, don't think about it, just do it. If you have anyone staffed with moderate to expert Excel formula skills then they'll catch on very quickly. The amount of reporting, database creation, ease of use, and professionalism expressed makes this a no-brainer software for any company. The instant a report is complete it goes to the necessary recipients. In an electronic age, paperless is VERY marketable. One report can be multi-purpose as a CRM, report, resource for another report, and can be split so individuals receive only the pieces they need. The Device Magic support staff is also incredible, every time I've put in a question I get a response within the hour or, if I submit late, first thing in the morning; they help with form creation, troubleshooting, ideas to optimize your forms, and they're friendly to boot. Incredible program for any business! **What problems is Device Magic solving and how is that benefiting you?** Paperless reporting. We are finding the speed at which admins receive reports greatly increases efficiency. The crew loves the speed of a table keyboard versus writing, and not dealing with penmanship (or lack there of) is a great perk. Have clients instantly receive these reports impresses them. I will be building informational sales sheets for my own use soon also. I love that I can build customized sheets ONE time and have clients think it's hand crafted for them every time (which it would have been), and it will double as a CRM databank so contact info is conveniently stored with notes. ### 16. Almost like making your own custom IOS and Android Data collection App **Rating:** 4.5/5.0 stars **Reviewed by:** Phil H. | Vice President of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** The UI for creating the custom forms is top notch. You never feel you NEED programming skills, yet if you want to get more advanced there are options for that too. The field app is rock solid. In rare cases when you need tech support they are very responsive. **What do you dislike about Device Magic?** We're missing the ability to upload multiple photos in a single step, but are told it's on the road map. We work around this by uploading photos in bulk using the Google Drive app. However, if you only need a few photos uploaded it works well, and the compression of the photos is a perfect balance of size versus resolution. The UI for dispatching jobs is functional but looks awful and is difficult to use, starkly contrasted to the UI for form building. I'm told improving this is also on the roadmap and I trust them to follow through. **Recommendations to others considering Device Magic:** Give it a try. If you don't see a feature, don't be afraid to ask for it from the developers. **What problems is Device Magic solving and how is that benefiting you?** We need to collect data and photos in the field for every job and this works great for that. We also wanted to create our own custom field data collection app and this saved us lots of development money to accomplish that goal. Our field people refer to device magic as "the app." **Official Response from Miranda Cheatham:** > Phil, We appreciate you taking a moment to share your thorough and thoughtful review of the Device Magic platform. When we set out to build the product we envisioned the exact experience you've stated from a user interface perspective so this is wonderful news, especially for our developers! Thank you, also, for your specific, invaluable feedback about the Mobile Forms app. Our developers follow the lead of your needs and allow these to pave the roadmap for future features. We're thrilled to hear you've been able to customize the app to fit your exact needs. Thanks again for allowing us to be "the app" for your team! Miranda Cheatham, Associate Marketing Program Manger ### 17. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar C. | Junior Project Manager / Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Device Magic?** Data capture on the go makes it super easy for the team to gather information and analyze a month's operation in just a couple minutes. **What do you dislike about Device Magic?** I wish the standard plan had some communication options to SQL databases & the analytics tool feels uncompleted. **Recommendations to others considering Device Magic:** Try it, you won't regret it. The forms are super easy to set up and flexible. You can literally do anything with this app. **What problems is Device Magic solving and how is that benefiting you?** We are using it to apply internal audits, study procedure deviations and make summaries of routinary observations. We are also doing per-employee performance evaluations which help the team be more integrated and the workers have achieved higher levels of self-awareness. This has led us to a better work environment, safety and quality. **Official Response from Miranda Cheatham:** > Edgar, Thank you for sharing such a glowing review of the Device Magic platform! We’re ecstatic to hear how mobile forms are benefiting your team from routine observations to performance evaluations. It sounds like you’ve also had the opportunity to use the analytics tool, our newest feature. Let us know if there is anything specific you might like to see from analytics in the future so that we may work them into our product roadmap. We sincerely appreciate your partnership and look forward to growing with you! Miranda Cheatham, Associate Marketing Program Manager ### 18. Overall an incredibly useful platform - feature rich, flexible, and generally powerful. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | Innovation & Advancement Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** The API functionality, easy integrations, numerous submission options, backup data storage, offline field use. We use the whole gamut of features that are provided and appreciate them greatly! The dispatch functionality is also particularly useful and we have integrated it with great success into other systems and software we use. **What do you dislike about Device Magic?** Its a tad pricey - better volume discounting would be greatly appreciated. The browser/desktop forms are buggy and neglected, and require major improvements to be useful. **What problems is Device Magic solving and how is that benefiting you?** Efficiency in data entry is massive - allowing us to only ever have to enter data once. We also use if to calculate required information and spit out useful reports and appendices. ### 19. A magical experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsay C. | MR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Device Magic?** Offline access is an essential feature. The developers constantly upgrade and add new features. Integration is key and Device Magic delivers. Connectors and destinations make it a winning app. Desktop configuration is a welcome addition **What do you dislike about Device Magic?** Although Device Magic is a very reasonably priced solution, monthly commitments are high due to the number of devices we have active. **Recommendations to others considering Device Magic:** Large screen smartphone is preferable. Seems to use a lot of battery life, especially when uploading photo's **What problems is Device Magic solving and how is that benefiting you?** You name it, we are using it. Device Magic has made a significant impact on just about every business process we use. In fact - we are developing processes around Device Magic. ### 20. Customizable and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Device Magic?** Advantages to using this software is the degree of customising available, allowing me to build, collect and present info exactly how I want. Freedom to design reports/bills is great **What do you dislike about Device Magic?** Generally very happy with it, but when starting out could have benefited from some additional training/support **Recommendations to others considering Device Magic:** I have had no issues and had great success this far! **What problems is Device Magic solving and how is that benefiting you?** I work directly with clients and this has enabled me to collect their data and bill direct ### 21. User Friendly and Easy to Customize **Rating:** 4.5/5.0 stars **Reviewed by:** Chandler A. | Senior Accountant, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Device Magic?** Device Magic provides the ability to create custom internal forms with easy to manipulate predefined fields. The ability to set multiple outputs and design your own templates is a huge plus. Additionally, device magic provides the ability to define work flow by utilizing form dispatches to devices. We have even used the Resources function to provide valuable work plans (i.e. blueprints), bid docs, and vehicle registrations/insurance docs to employees quickly and easily when out in the field. **What do you dislike about Device Magic?** The predefined output for a MS Word template is very basic. It basically spits out all the fields in your form in a list on the page with limited formatting and a lot of manipulation. To get a truly presentable final product you must design your output from scratch. Having a set of template ideas may be useful to customers. **Recommendations to others considering Device Magic:** The ability to customize the output software is a key benefit for a small company. Anyone with MS Excel or database skills can easily understand the form setup platform. Not to mention the product is easy to change and adapt as company needs change. **What problems is Device Magic solving and how is that benefiting you?** We have a lot of work crews that travel 200/300 days a year. The ability to quickly submit job reports, inventory, receipts, etc. has been a huge benefit for these employees; especially because it is all from their mobile device and doesn't require computer access. Additionally, Device Magic provides a tool to deliver information and work tasks to these employees through dispatches. ### 22. Device Magic is the Only One **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Device Magic?** Device Magic is the only tool that would work for our needs. I searched a lot of other options and they either wouldn't hold off-line submitted content or store pictures. Device Magic is the only one that does everything we need. **What do you dislike about Device Magic?** I notice from time to time that updates can take a while to appear in the forms. Our needs are pretty dynamic, so this can be an issue at times. **Recommendations to others considering Device Magic:** Depending on your needs, DM can be an incredible help in streamlining processes, reducing cost, and ensuring uniformity. Let you mind go when it comes to what can be done with an app. DM is probably a lot more functional and useful than you've even imagined. **What problems is Device Magic solving and how is that benefiting you?** We have leveraged the Device Magic platform for almost all of our Field - Office reporting. Time cards, Production Reporting, Safety Meetings, Vehicle Inspections, Location Logs, and much more are all completed using Device Magic. ### 23. Got rid of paperwork for field service jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** We are no longer misplacing field reports. When we want to know what happened with a certain job we can always find the information as the platform is able to integrate with our One Drive accounts. It is easy to update the way we want to see our reports and if we want to change something. The support people are very helpful and committed. **What do you dislike about Device Magic?** I wish I could write information directly into SharePoint lists. **Recommendations to others considering Device Magic:** Understand the fundamentals of the platform. Spend some time creating your MS Word templates to deliver amazing documents to your customers. Make use of the help system and support, these guys try their best to be of assistance. **What problems is Device Magic solving and how is that benefiting you?** No more misplaced documents. The platform helps drive accountability. Integration through the API makes it easy to send information into our systems. ### 24. Device Magic as a data gathering tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Device Magic?** I like the variety of options for a forms output. We use google drive and our own database, plus several custom scripts. The ability to push updates immediately is an incredible feature. **What do you dislike about Device Magic?** The rigid layout of the form in iOS and Android. Other than choosing the order of the form questions, there is no way to customize the way the form looks in the app. **Recommendations to others considering Device Magic:** Get lots of feedback from your users, what seems obvious on the computer screen may not translate to the phone/tablet. **What problems is Device Magic solving and how is that benefiting you?** It allows us to easily make and push changes to all of our field technicians who are spread across the province of BC. Trying to update all of our devices would be impossible otherwise. ### 25. Hiking up prices... **Rating:** 0.0/5.0 stars **Reviewed by:** Gerid A. | Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Device Magic?** Not much anymore. Used to have some nice reasonably priced packages and services. **What do you dislike about Device Magic?** You keep increasing the prices and bumping services into higher paying tiers after you get used to it. Either forcing clients to upgrade to continue using same services and pay more money or cancel. I ended up cancelling. 3 price hikes in a year is not needed when other functionally equivalent services out there cost far less. **Recommendations to others considering Device Magic:** You will spend a lot of time on integration and setup and become dependent on it only to find that they will continuously increase prices and remove services you depend on from your tier to higher tiers of you downgrade to stay in your budgets. It's deceptive. Trying to bank on the sunk cost fallacy. **What problems is Device Magic solving and how is that benefiting you?** Nothing. Moved to a different service. **Official Response from Miranda Cheatham:** > Gerid, Thank you for taking a moment to share your experience with Device Magic. I’m sorry to hear there’s been confusion regarding changes to your pricing plan. After looking into your account, it appears you would have received recent information about your plan increasing. While price increases are necessary for app development and are inevitable for growing businesses, this should be the first and only to impact your account. We would like to offer a conversation with one of our executive team members to see how we might remedy this. Again, thank you for your feedback. We look forward to connecting with you again soon. Miranda Cheatham, Associate Marketing Program Manager ### 26. Good stuff **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Device Magic?** Ease of use for the field, simple data collection for the office. **What do you dislike about Device Magic?** Some of the customization of pdf templates takes time. Also wish we could use google sheets/excel for templates. **Recommendations to others considering Device Magic:** Give it a try, once you got from a paper system to electronic you will never be able to go back! **What problems is Device Magic solving and how is that benefiting you?** Communication between our 45 plus active jobs and our four offices. We are able to collect pertinent info from the field and make business decisions with it. ### 27. Great Peice of Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Device Magic?** The ease of designing a new form and deploying to a new device literally takes seconds. Very easy to use, configure and manage **What do you dislike about Device Magic?** Would be better if the API and XML features were part of a lower price range. We use those a lot but don’t require anything else out of the enterprise category so makes it a little bit more expensive than we would perhap like **What problems is Device Magic solving and how is that benefiting you?** Service sheets from engineers was the main issue, emailing word documents for them to complete and sent back could become a bit of a mess. Knowing when it was updated etc. Sending them out too early and they would be missed in their inboxes. Device Magic takes care of all of those issues. We have even started to use it in other areas such as our Quality Control department, each product has its own form with a series of pictures to capture and measurements. This ensures nothing gets missed and when photos are uploaded they are labelled as Front I’d Panel, Inside of Panel, Serial Number etc. Instead of Image10001, Image10002, Images10003 which makes it quicker and easier to find information ### 28. Excellent solution for offline forms and rich data collection **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle W. | Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Device Magic?** With Device Magic we can collect a variety of types of data (including photos and GPS coordinates) in locations where we cannot access the internet. Once the person collecting data is "back to civilization", Device Magic dumps everything right into a Google Sheet for further handling. We were able to build customized forms for different purposes using the very intuitive and user-friendly GUI, and this all comes at a very reasonable price. **What do you dislike about Device Magic?** The learning curve to get form data pointed to the right place was just a little steep, but it only took a couple of tries to sort out what we needed to do. We had to be a bit careful with permissions for the folders and files that forms pointed to to avoid submission issues. Mostly I disliked that the project we built forms for is currently stalled indefinitely and I have not - yet! - found another reason to use Device Magic within our organization! **Recommendations to others considering Device Magic:** The free trial is a great option to test out building some forms and collecting data. Give it a try and you'll likely find it will meet your needs and you'll want to implement it on a larger scale. **What problems is Device Magic solving and how is that benefiting you?** We required the ability to collect multiple types of information at each of several sites in a remote location (no cellular service or other data communication available). We needed measurements, GPS coordinates, photos, and notes from the site visit. Although this particular project is currently stalled, we could not have even gotten as far as the feasibility analysis without that data, and the alternative for collection would have been pen and paper, then data entry (with the possibility for errors and potentially the need to revisit remote sites to collect missing information). This efficiency gain was key to our decision on whether or not to proceed with this major undertaking. ### 29. Quick Feedback; Flexible Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob H. | Multifamily Services Coordinator , Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Device Magic?** Response type from team on contract details and help with forms. **What do you dislike about Device Magic?** Not being able to see the final reports prior to sending out to team. No batch modification function. **What problems is Device Magic solving and how is that benefiting you?** We are streamlining our in-field data collection and the history logs of our inspections. The flexibility of the platform to meet our various needs. ### 30. Solid platform with growing functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Brock N. | Councillor, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** Company is proactive in responding to questions and adding features. **What do you dislike about Device Magic?** Interface to create forms isn't always intuitive. **Recommendations to others considering Device Magic:** Trial is a good way to get a feel for the capabilities. **What problems is Device Magic solving and how is that benefiting you?** Field inspections for engineering projects. ### 31. Versatile and Dynamic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** The wide variety of options available in data destinations. It is important to be able to send things to different services, and sometimes, send things simultaneously. **What do you dislike about Device Magic?** Sometimes there are inconsistencies in compatibility of forms between iOS and android. This makes for some surprise situations in the field where a form won't work for some users. **Recommendations to others considering Device Magic:** More options for updating resource files. Ideally include an option to update a file via email w/ attachment. Emails can be automated from various systems with attached reports. **What problems is Device Magic solving and how is that benefiting you?** Collection of data in offline situations, and expediting the execution of action items resulting from the submitted data. ### 32. streamlined data collection **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | President/CEO, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Device Magic?** The ability to customize fields, forms, and the output data is essential to creating timely, meaningful reports. Customer service is always responsive **What do you dislike about Device Magic?** The recent increase in monthly fee per device was a bit steep for a small user **What problems is Device Magic solving and how is that benefiting you?** We help our customers identify and resolve operational inefficiencies by collecting data on the mobile device app. Previously we had used paper/pen ### 33. easy to use to use and very handy **Rating:** 4.0/5.0 stars **Reviewed by:** Laura M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Device Magic?** It does what it says on the website, the website is very straight forward and detailed, the website even has the chat online button which is fab , they are very quick to respond and very helpful.the software is very practical and handy having everything all in the one place to access everything, it definitely saves administration time in the long run and allows you to be completely paperless (which i did not think would be so easy to do) . It is also a very good price for everything you are getting, i was originally a bit cautious of the price but it is certainly worth it for all the functions you are able to use and i would recommend it to others to give it a go. I am still learning and realising more of the functions the software has, i am very impressed with all the features it has and able to do invoices, purchase orders, daily job reports and also vehicle inspections. **What do you dislike about Device Magic?** I havent used it long enough to find anything i dislike as yet, so far so good and not came across any issues, i look forward into using it more and getting used to all the functions it has. **Recommendations to others considering Device Magic:** easy to use and very practical **What problems is Device Magic solving and how is that benefiting you?** reducing the amount of paper we are using, everything in the one place so not having to go from different systems, a time saver. **Official Response from Miranda Cheatham:** > Laura, Thank you so much for your thorough and honest review of the DM platform! You’ve touched on our support offerings, the functionality and numerous benefits our solution has provided to your team. We’re so appreciative of you sharing the many ways mobile data collection is saving your business time and money. Hope to see you on a future webinar! Miranda Cheatham, Associate Marketing Program Manager ### 34. Very helpful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Device Magic?** The Device Magic team helped me build out my form and explained how everything works. Over the past year and a half using the service, there have been a few times we required troubleshooting, and the DM team is always quick to answer. **What do you dislike about Device Magic?** I wish there were a way to upload my files and schedule my dispatches in advance. I'd like to be able to upload the entire week's worth on Monday and have them automatically sent to the drivers each morning. **What problems is Device Magic solving and how is that benefiting you?** It saves us time processing the data from our delivery drivers **Official Response from Miranda Cheatham:** > Hello! Thank you for your wonderful review of Device Magic. I’m happy to hear our Support team could get your first form up and running smoothly! You mentioned it may be beneficial to preschedule dispatches for your team. I recommend taking a look at this article from our integration partner, Zapier. Connecting Device Magic and Zapier allows you to automatically push forms to your entire team when scheduled through Google Calendar. Let me know if you find this helpful or should you have any other questions for our team about how this might be accomplished. Scheduling Dispatch: https://zapier.com/apps/devicemagic/integrations/google-calendar/11615/add-new-google-calendar-events-to-dispatched-forms-on-device-magic Miranda Cheatham, Associate Marketing Program Manager ### 35. Useful paper reolac **Rating:** 4.0/5.0 stars **Reviewed by:** Ben C. | Sales Consultant, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** Pretty easy to set up forms, drag and drop functionality **What do you dislike about Device Magic?** Just pretty time consuming. And pdf form outputs are hard to set up **What problems is Device Magic solving and how is that benefiting you?** Removing paper Increased diligence and accountability; ### 36. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** The product and support is second to none. **What do you dislike about Device Magic?** None at this stage, I have always managed to get everything resolved. **Recommendations to others considering Device Magic:** None **What problems is Device Magic solving and how is that benefiting you?** Reduce time to complete paper forms. ### 37. Excellent substitute for print forms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2018 **What do you like best about Device Magic?** Integration with other apps; fast; easy to use **What do you dislike about Device Magic?** There is an ongoing issue regarding updating from live resources using iOS. **Recommendations to others considering Device Magic:** Keep an eye on live resources when using iOS. Sometimes, the sync does not go smoothly. **What problems is Device Magic solving and how is that benefiting you?** Medical field > using DM as a health data acquisition tool. At the same time, I can update the patient's records and my own. ### 38. Great support, costly for what I needed. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Device Magic?** Amazing support staff. Great help when I needed support for form layout. **What do you dislike about Device Magic?** Used too little to justify cost. Not overly expensive, but couldn't justify the cost for my business needs. **What problems is Device Magic solving and how is that benefiting you?** Was using for intake for PC repair. Again, was not able to utilize to full cost potential (business is slow). ### 39. Fast and Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Device Magic?** User support is good, setting up new forms is reasonably easy, and installation across multiple devices was a snap. **What do you dislike about Device Magic?** The process of reauthorizing users who need to change mobile devices can be a bit cumbersome. Basically my only real complaint when I used the system. **What problems is Device Magic solving and how is that benefiting you?** An off the shelf, easy to use format for allowing our route drivers to submit data? Yes please. Moving from paper to Device Magic has sped things up immeasurably in terms of data turn around. No more data entry after a long day in the truck. ### 40. This is a simple way to gather information from the field in a fast and detailed format. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | Director of Sales - Custom Builders, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Device Magic?** Real time information helps raise customer satisfaction. Knowing immediately the status of a job directly from the field personnel is helpful when trying to maintain a high professional image. **What do you dislike about Device Magic?** Programming can be complex, but the pain is well worth the outcome. **What problems is Device Magic solving and how is that benefiting you?** Fast and accessible information to address potential problems and leverage outstanding work. **Official Response from Miranda Cheatham:** > Bill, We appreciate you taking the time to share your thoughts and experience. It sounds like we’ve positively influence quite a few aspects of your business, and we are grateful to be your chosen solution. Thanks again for your continued partnership! Miranda Cheatham, Associate Marketing Program Manager ### 41. Customizable and Adaptable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Device Magic?** The limitless possibilities of both electronic forms and output data that we could get from this solution **What do you dislike about Device Magic?** Customer service was slow most of the time **Recommendations to others considering Device Magic:** Have someone on your staff that knows basic HTML coding or is willing to learn it **What problems is Device Magic solving and how is that benefiting you?** We moved away from paper forms that would get damaged or lost, and took days to get turned in to electronic forms that are faster to complete, gives us more data and the information gets to the people who need it immediately. **Official Response from Miranda Cheatham:** > Hi there, Thanks so much for your thoughtful evaluation of Device Magic! I’m happy to hear we could play a role in improving your data collection process. Over the last few months we’ve added a few new resource materials including step-by-step documentation and how-to videos to our help center. I do hope you feel your experience working with our customer support team has improved since July and encourage you to get in touch to let us know if your experience ever falls short of your expectations in the future. Miranda Cheatham, Associate Marketing Program Manager ## Device Magic Discussions - [Are there different types of plans based on business need?](https://www.g2.com/discussions/plans-3117b1e6-fca4-47b0-8b4b-0c7d68cc3558) - 1 comment, 1 upvote - [Can I track and analyze form completions, users, and other data?](https://www.g2.com/discussions/tracking-analytics-and-reporting) - 1 comment, 1 upvote - [Does Device Magic integrate with other business apps?](https://www.g2.com/discussions/integrations-b0786301-565a-4599-942c-4d7cba3d66f5) - 1 comment, 1 upvote - [How do I create mobile forms and get started with Device Magic?](https://www.g2.com/discussions/getting-started-50974ec5-04d6-4ccc-bf20-e0e1a376e481) - 1 comment, 1 upvote - [Does the mobile device need to be connected to internet or cell service to complete forms?](https://www.g2.com/discussions/offline-access-7004390f-10ad-4a0d-85f2-950d31772b64) - 1 comment, 1 upvote - [View Device Magic pricing details and edition comparison](https://www.g2.com/products/device-magic/reviews?open_modal_url=%2Fproducts%2Fdevice-magic%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fdevice-magic%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+03%3A15%3A45+-0500&secure%5Bsession_id%5D=32d04cd6-7ba4-4cd9-8ede-30f4809f116b&secure%5Btoken%5D=5a89c297dd39332622e138c7dcce73be011c154e29275ce7ed61fe41f2eb29c6&format=llm_user) ## Device Magic Integrations - [Workato](https://www.g2.com/products/workato/reviews) ## Device Magic Features **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Planning** - Checklists - Approvals - Scheduling - Procedures **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Analytics** - Monitoring - KPIs - Nonconformace ## Top Device Magic Alternatives - [TrueContext](https://www.g2.com/products/truecontext/reviews) - 4.5/5.0 (403 reviews) - [GoFormz](https://www.g2.com/products/goformz/reviews) - 4.7/5.0 (223 reviews) - [Fulcrum](https://www.g2.com/products/fulcrum/reviews) - 4.6/5.0 (242 reviews)