G2

Mike B.

CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2026

"Agentic commerce – AI multi agent system for e-commerce client build by DestiLabs"

5/5

What do you like best about DestiLabs?

How serious they are about grounding the agents in the client's actual data instead of just wrapping an LLM. They started with a discovery on the client's orders, catalog, support history and lifecycle events, then designed the multi-agent setup around the real customer journey. They built the orchestration, the tool calls into Shopify and the client's backend, the memory layer, and an eval setup so we can actually see what each agent is doing in production and tell when a behavior regresses. Most AI agencies simply do not do that last part. Review collected by and hosted on G2.com.

What do you dislike about DestiLabs?

Nothing major, all good from our side. They run a tight cadence, surface blockers early and do not disappear between meetings, so there is very little to complain about. Review collected by and hosted on G2.com.

Recommendations to others considering DestiLabs:

Bring them in early, while you are still mapping the customer journey and the data behind it, not once the build is already locked. We talked to a few teams and most of them pitched a generic AI chatbot. DestiLabs were the only ones who showed up with a real agent architecture and asked smart questions about the client's data before quoting anything. Ask them about their eval setup too - it is the part most agencies skip and it is the reason you can actually trust the agents in production. Review collected by and hosted on G2.com.

What problems is DestiLabs solving and how is that benefiting you?

We build Shopify stores and run the storefront side ourselves, but the agent layer is its own beast. For one of our e-commerce clients we needed a proper agent system across the whole customer journey: a pre-purchase agent that helps people pick the right product, a post-purchase agent that handles where is my order and returns without a human, and a retention agent that nudges people back at the right moment. AI agents are not something we build in-house, so we brought DestiLabs in to own that layer on top of the client's own data. It is still early, but the two metrics we care about are already moving - conversion rate and AOV are both up roughly 15% since the agents went live, and the client is extremely happy with how it is tracking. Review collected by and hosted on G2.com.