We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! Review collected by and hosted on G2.com.

I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. Review collected by and hosted on G2.com.