G2

Lemin G.

Director, Distribution & Transportation

Small-Business (50 or fewer emp.)

10/2/2026

"Automated Load Rating and EDI Tendering That Streamlined Our Outbound Planning"

5/5

What do you like best about Descartes Shipper TMS?

What I like most is how much manual work it took out of our outbound planning. Orders come over from our ERP and load planning tool, and in TM we can rate each load against all our carrier contracts, pick the cheapest one that fits, and send the tender by EDI with a right-click. The 990 acceptance comes back the same way, so we don't have to chase carriers by email or phone to confirm a load anymore. When we started rolling it out, we went from about a quarter of our weekly orders planned and tendered in TM to close to 90% within roughly 10 weeks.

The GLN setup made carrier onboarding manageable. Most carriers connected through standard 204/990/214/210 documents, and the Descartes integration team ran the testing with them directly. Having MacroPoint tied to the same loads also gives our team and clients one place to see tracking status instead of checking each carrier's portal. The tariff import template is useful too. It lets us load carrier rates in bulk instead of keying them in one by one Review collected by and hosted on G2.com.

What do you dislike about Descartes Shipper TMS?

MacroPoint tracking hasn't always been consistent, especially when carriers use their own ELD or hand off LTL freight, and fixing it took a lot of back and forth. Some rating and contract setup issues need a support ticket to resolve, and smaller changes like adding fields to the EDI tender go through an enhancement request instead of being configurable on our end. Review collected by and hosted on G2.com.

What problems is Descartes Shipper TMS solving and how is that benefiting you?

Before TM, carrier selection and tendering were mostly manual. Loads were booked by email or phone, and it was hard to confirm we were picking the most cost-effective carrier for each shipment. Now every load is rated against all our carrier contracts, and the planner makes the final choice based on cost, equipment and destination needs. That helps us keep our cost per hundredweight (CWT) under control, and we can track CWT by carrier and by business segment.

It also gave us standard EDI processes with our carriers for tendering, acceptance, status updates and invoicing. That cut down on back and forth and made carrier performance easier to follow up on. We can now plan and tender close to 90% of our weekly outbound orders through one system instead of handling them one by one. With MacroPoint added, our team and our clients have one place to see load status.

The main benefits for us are lower freight cost, less manual work for the planning team and better visibility on shipments. Review collected by and hosted on G2.com.