The EIS system makes it easier to keep all my needs in one platform, which simplifies my daily work. The dashboard is very intuitive, and the integrations with the tracking website, along with the platform’s fast and efficient performance, are a big plus.

Support could be better. It sometimes takes several days to get a proper answer, but in the end they do solve my problem.

Overall, I definitely feel our company saves money by having just one platform instead of needing three or four to keep track of everything.

When it comes to Artificial intelligence, I’d love to see more webinars on how we can use it, because I haven't seen any tools on EIS where I can use it and it will be a good tool for my work. Review collected by and hosted on G2.com.

The response time when there is an error on EIS is a real issue. There also seems to be a lack of cooperation from the IT team: when major problems come up, our emails often get ignored, or we’re told it’s not Descartes’ fault because it’s closed code. I would really like to see better integration of EIS with different apps.

It is too old, the AI is a tool that can start making our process easier Review collected by and hosted on G2.com.