G2

Victor M.

Customs brokerage Manager - Puerto Rico

Small-Business (50 or fewer emp.)

7/13/2026

"Robust Comprehensive CHB System"

4.5/5

What do you like best about Descartes Forwarder Enterprise Suite?

I really appreciate the fast updates and quick response times, along with the even faster resolutions to any issues I’ve brought up. I also like the OneView dashboard. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

In this industry, it’s honestly hard to say. Once you adopt a system, you tend to stick with it for the long haul. If I had to point to something I don’t like, it would be the outdated look of the screens. Everything else we use as users is constantly being refreshed and improved, so when I log into this system, I sometimes feel like I’m stepping backward in time. That said, the functionality is all there, so I can live with the dated appearance. And who knows—maybe making it look prettier would actually slow things down for me as a user. Review collected by and hosted on G2.com.

What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?

From a customs broker’s point of view, this isn’t so much about solving a single problem as it is about being my most important work tool. I really like the built-in entry editing features, which alert me to many errors before I transmit my entry. System is fast as well. Review collected by and hosted on G2.com.