DM

Debbie M.

Practice Administrator

Mid-Market (51-1000 emp.)

3/11/2026

"Bulk Insurance Payments and a Well-Laid-Out Account Ledger"

4/5

What do you like best about Dentrix Ascend?

I like the bulk insurance payment option, and the way the account ledger is laid out. Review collected by and hosted on G2.com.

What do you dislike about Dentrix Ascend?

1. Being able to print appointment cards from the appointment would be a nice feature as well.

2. Being able to edit insurance payments and insurance adjustments without deleting the payment and re-entering is a must.

3. We need to be able to print a routing slip from the appointment without having to take the extra steps of the routing panel.

4. The Tab function is barely usable, which means my right hand ends up doing almost all the work throughout the day.

5. There are too many steps required to accomplish even basic tasks.

6. When entering insurance payments the order of the payment type changes depending on which screen you come from.

7. The general payment types/tags and credit/adjustment type tags change order as well. They need to be static and unchanged, the same order every time.

8. The PreMed appointment alert should automatically appear if the patient has a premed alert or if it has been manually checked in previous appointments. Review collected by and hosted on G2.com.

What problems is Dentrix Ascend solving and how is that benefiting you?

The feature request option is great. HS1 really listens to its customers and has already implemented many of the suggestions people have shared. Review collected by and hosted on G2.com.

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