# Denticon Reviews **Vendor:** Planet DDS **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 74 ## About Denticon Denticon is the #1 cloud-based dental practice management solution developed for multi-location groups and DSOs. Denticon gives dental organizations the efficiency, visibility, and scalability they need to grow.    WHY DENTAL GROUPS CHOOSE DENTICON Run your operations from anywhere: Access schedules, patient data, and financials securely from the cloud—no servers or VPN required. Increase front office productivity: Automate scheduling, reminders, and billing. Give your team more time for patients, not paperwork. Streamline clinical workflows: Integrate imaging, charting, and specialty modules into a single patient record. Speed up treatment planning and reduce errors. Get paid faster: Denticon’s RCM tools help you verify insurance instantly, submit clean claims, post payments automatically, and keep A/R under control. Make better decisions, faster: Run real-time reports and dashboards on production, collections, provider performance, and more—without external tools. KEY FEATURES • Advanced Scheduling & SmartAssist task management • Integrated AI-enabled dental imaging with Apteryx XVWeb • Multi-specialty charting (ortho, perio, oral surgery, pediatric) • Online booking & two-way patient texting • Automated appointment confirmations & balance reminders • Centralized revenue cycle management & payment processing • Analytics dashboard bundle (Morning Huddle, Production Analysis, Collections Analysis, etc.) • Advanced security with single sign-on (SSO) • Integrated payment processing with automations to accelerate payments and improve cash flow • Over 25 integrations with leading dental tools ## Denticon Pros & Cons **What users like:** - Users find Denticon's **cost-saving aspects** disappointing due to rising fees and declining service quality. (1 reviews) **What users dislike:** - Users are frustrated by the **expensive pricing** increases with Denticon, feeling that customer service is lacking as well. (1 reviews) - Users express frustration over the **expensive subscription** fees, feeling unsupported and experiencing poor customer service. (1 reviews) - Users report experiencing **poor customer support** , with delayed responses and sudden price increases causing frustration. (1 reviews) ## Denticon Reviews ### 1. Consistently Reliable and User-Friendly EMR for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Dirk W. | Nutrition Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Denticon?** I used Denticon for over two years at Channel Islands Family Dental, and it was a very reliable and user-friendly EMR. The system is easy to navigate and makes daily tasks like eligibility verification, document uploads, patient care coordination, and insurance management efficient and straightforward. The interface is clean and intuitive, which helped our team stay productive in a fast-paced dental office. **What do you dislike about Denticon?** While using Denticon, I did not come across any significant issues. The performance remained stable throughout, and both my colleagues and I did not face any recurring problems. **What problems is Denticon solving and how is that benefiting you?** Denticon brings all patient and insurance information together in one place, which has made our workflows much more organized and efficient. By streamlining administrative tasks, it has helped us avoid mistakes and made it easier for staff to coordinate with each other. As a result, both our team's efficiency and the overall patient experience have noticeably improved. ### 2. Worst Value and even worse service **Rating:** 0.0/5.0 stars **Reviewed by:** Reza S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Denticon?** Nothing its a run of a mill software and they want to charge too much for it. DO NOT DO business with them. All they have ever done in the last few years is increase my fees while their service has gone down!! **What do you dislike about Denticon?** They started my subscription at $199, then they raised the price to 300 and 400 and now they are asking $600 per month. I contacted them and they have not responded for 5 days now. Its absolutely the worst customer service of my life!. Do NOT start working with them! They just raise your fees for no reason and add zero new service to you! **What problems is Denticon solving and how is that benefiting you?** dental software. They are not adding any value to our office ### 3. Smoothest Conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Denticon?** We are fairly new to Denticon, but no stranger to Cloud 9. During the conversion we had the best support and a seamless setup. Our teams weren’t fond of it at first, of course, but over time they are in LOVE. The TX plan process is great, we have been able to centralize our RCM and look forward to a call center next. So happy to be part of the Planet DDS Family! **What do you dislike about Denticon?** Analytics is still a struggle and X-rays **What problems is Denticon solving and how is that benefiting you?** We are working on the analytics and also the xvweb ### 4. Great value! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Founder, Owner, and Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Denticon?** The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as similar pricepoints do not offer. **What do you dislike about Denticon?** The platform itself feels a bit dated and could be improved which I know they are working on! **What problems is Denticon solving and how is that benefiting you?** We use Denticon every single day. It is a foundational element of my company. ### 5. New User Excited for the Future **Rating:** 4.5/5.0 stars **Reviewed by:** Karla K. | Director of Clinical Technology Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization as well as connect with other DSO's that have implemented the system to learn from. I appreciate the time and dedication the entire team has shown myself and our organization thus far and look forward to bringing this project to fruition **What do you dislike about Denticon?** We are coming from a propriety system with our developers in-house so anytime we need something new, we can build it ourselves. That will likely be the biggest learning curve for our staff. While Denticon has a great Feature Request system to log our wants/needs it isn't the same as sending an internal request to our own team. But the benefits of Denticon still far outweigh this small downside. **What problems is Denticon solving and how is that benefiting you?** Steamlined processes overall, like having all of the important patient information on one screen or just a simple and intuitive click away! Our end users wil llike the ease of use of the system and added benefits like texting consents and medical history forms to patients prior to the appointment in order to make the process at check-in quicker on us and them! ### 6. Denticon supports providing outstanding patient care in the most efficient way possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is outstanding. **What do you dislike about Denticon?** It would be helpful if a pin board was developed to help hold an appointment to be rescheduled, instead of save and paste. **What problems is Denticon solving and how is that benefiting you?** Denticon has outstanding reporting capability, for our multi location DSO. In addition, the Planet DDS team works closely with its customers to understand our challenges at the practice and executive level, and creates solutions so that we can work more efficiently. ### 7. Easy to use product ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Denticon?** The portal is easy to use and smooth. The information related to dental billing is available on one single platform. **What do you dislike about Denticon?** Font and UI can be improved, rest everything is good **What problems is Denticon solving and how is that benefiting you?** It helps to manage dental billing for patients though single UI. ### 8. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is phenomenal. **What do you dislike about Denticon?** I wouldn't change a thing! Denticon works great for us. **What problems is Denticon solving and how is that benefiting you?** They are always improving, and take suggestions from users to better the product. ### 9. User Friendly, program runs on feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Denticon?** “I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I also can very much appreciate that even if the answer is not known to the Planet DDS rep, they don't make stuff up but honestly say, record the problem and escalate and then keep in touch and follow up with me.” **What do you dislike about Denticon?** turn around time on feature requests that I've submitted to have. **What problems is Denticon solving and how is that benefiting you?** I don't have anything that is a problem with Denticon at the moment. It's an efficient program. ### 10. IT Headaches no more **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Denticon?** “Prior to converting to Planet DDS, IT was a constant headache and we frequently had to pause operations so we could "restart the server." A phrase over the radio, that all staff came to dread. Since moving to Planet DDS, we have been able to reduce by 60% our monthly IT fees and limit the amount of downtime in the office due to computer issues to almost none.” **What do you dislike about Denticon?** Training the ledger is difficult with new staff and the internal Statements that print are hard for patients to understand. **What problems is Denticon solving and how is that benefiting you?** Managing our patients and dental records ### 11. Amazing Cloud Based Dental Software Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Denticon?** I truly enjoy working with Denticon. I'm excited about upcoming enhancements and love the ability to interact and request improvements that will benefit every dental office **What do you dislike about Denticon?** There is no Auto Blue Book. Ins Posting is more time consuming. **What problems is Denticon solving and how is that benefiting you?** The main goal for us was to find a cloud-based dental software to meet the needs of our patients, our team, and the business owners at the ease of our fingerstips no matter where we are. ### 12. Loyal Customer of Denticon **Rating:** 5.0/5.0 stars **Reviewed by:** Lorri D. | President and Chief Operations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Denticon?** “I have been working with Planet DDS since 2009. I have appreciated their willingness to work closely with clients to make sure that Denticon can be maximized within the individual DSO. The improvements that Planet DDS have made over the last 10+ years have been impressive. I am sure I will be a client of Planet DDS for many more years to come.” **What do you dislike about Denticon?** Sometimes development of new features, or integrations with other systems requires long wait times. **What problems is Denticon solving and how is that benefiting you?** Touches every part of our business and helps us to have consistency and productivity. ### 13. Great product producing valuable insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Ray C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Denticon?** “We partnered with PlanetDDS early on as we prepared for growth. The cloud-based system is perfect for our diverse geography and central reporting structure. They continue to expand features such as orthodontics and on-line scheduling to support Lone Peak’s expanding business lines as we provide patients with the conveniences they desire.” **What do you dislike about Denticon?** Sometimes it takes time for Denticon to provide access when new stand-alone products want to embed into their software. **What problems is Denticon solving and how is that benefiting you?** They provide our users with a reliable operating system and give our administrators insights to complex problems. ### 14. Previously great was easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Denticon?** A thorough application previously user friendly **What do you dislike about Denticon?** The latest update left the software print interface so small as to create greater workplace stress. **What problems is Denticon solving and how is that benefiting you?** Charting patients in the dental office ### 15. Great product, great partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Denticon?** We took our time vetting PMS system vendors and products as we wanted to assure we were making a sound decision. We wanted a web-based product from a vendor who had extensive experience and who would be responsive, would really listen to us regarding our system needs, and who would treat us as an extended part of their team as opposed to "just another client". We selected Planet DDS and could not be happier with that decision. Since we onboarded our first site, they have continued to work closely with us, have continued to develop terrific additional capabilities and have been consummately responsive when needed. I recommend them unconditionally to anyone who asks for my perception. **What do you dislike about Denticon?** While we get volumes of essential and valuable information, we would like analytics in a more user-friendly format. We understand improvements are forthcoming. **What problems is Denticon solving and how is that benefiting you?** Having the Denticon web-based practice management system enables our doctors and staff to input data from their daily tasks easily, which yields the information we need to consistently monitor, assess and improve our performance ### 16. Hands down the best Software Money Can Buy **Rating:** 5.0/5.0 stars **Reviewed by:** Behrod G. | Director of Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Denticon?** Easy of use, cloud-based, top-level support. An executive team that listens to you no matter how big or small your company is. Denticon is the best in class compared to the competition. **What do you dislike about Denticon?** There are no downsides to denticon. If there is an issue they will jump on it and resolve as fast as possible. They innovate so fast, it's hard to keep up with the new things. **What problems is Denticon solving and how is that benefiting you?** They are openly working on API to help our company solve some of our business goals. They have been nothing but great in facilitating this. It makes our business a whole lot better. ### 17. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin C. | Marketing and Software Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Denticon?** Since we started converting our offices to Denticon in 2018, we have been very impressed with Planet DDS. They are constantly improving the services they offer and are always excited to receive feedback to make their products even better. It’s a pleasure to work with a company that listens to their customers. **What do you dislike about Denticon?** Some features could still use improvement, but I have no doubt Planet DDS is working on those improvements. **What problems is Denticon solving and how is that benefiting you?** As a small DSO with ten local offices, communication can be difficult. The fact that we can share patient records between offices is a game changer for us. ### 18. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Denticon?** Denticon allows us to operate very effectively & efficiently. Scalability is the key - it enhances our ability to add locations and grow. **What do you dislike about Denticon?** CBCT software and management is inadequate **What problems is Denticon solving and how is that benefiting you?** allows us to run schedules in multiple offices from multiple locations and allows remote insurance claims processing quite easily ### 19. Great Product, Easy to Use, Continuous Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Denticon?** As a growing DSO we were faced with the challenge of having multiple Practice Management Software's throughout our offices. By centralizing all our practices and providing visibility to all locations under one PMS Denticon has afforded us the opportunity of streamlining our processes and procedures. Planet DDS worked closely with us during the conversion process and continues to offer support as needed. They continue to enhance their product and address our needs as clients. **What do you dislike about Denticon?** Feature Request can not always be granted in the timeline we would like. Reports Module needs to be updated for better performance, we are not always able to run large reports and need to rely on the Planet DDS Support team to run them for us. **What problems is Denticon solving and how is that benefiting you?** . ### 20. Dentrix to Denticon **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco A. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2022 **What do you like best about Denticon?** Everything! Unlimited support Unlimited insurance eclaim attachments Unlimited backup Access from any device Great Experience!! Very easy to transition from dentrix (25 years) to Denticon **What do you dislike about Denticon?** Nothing at all Nothing is missing Everything is great! And when something goes wrong (very rarely) the awesome engineers and technicians fix it immediately!!!! **Recommendations to others considering Denticon:** Highly recommended! **What problems is Denticon solving and how is that benefiting you?** Denticon has merged all of my different office softwares into one! Radiographs, 3D CBCT, intraoral camera and intraoral scanner are accessible from the patient chart. This seamless integration has increased my productivity exponentially! ### 21. Highly Recommend Denticon as a Practice Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sindy M. | Senior Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Denticon?** We launched Denticon in 27 of our offices. It has been the best decision we made as an organization. Our primary goal was to integrate with a cloud-based practice management software. We wanted the accessibility to evaluate many vital parts of our organization such as schedules, production, collections, and reports from both a micro & macro level to which Denticon does beautifully. We also wanted to increase efficiency at the operation level by structuring all the setups, letters, clinical notes, explosion codes the same way across the board, which has helped tremendously in training and developing our teams. We have been able to keep as much as possible inside the software without the need for the teams to remote to other websites such as CareCredit, Dentalxchange, Dentigram and many others. It's really an all-in-one dental practice management. Our Corporate office and teams have accessibility 24/7 if needed with no problems when remoting to Denticon since its a cloud-base software. Our team and providers love that. It has also been a great experience having one-on-one support from the Denticon team in any of our training needs. Ultimately using all tools available through Denticon, it has allowed our Corporate team to focus on where we can impact production & output the most. They are also the first company that I have also worked very closely with that continues updating and upgrading their software for better output by really hearing the needs of their clients and providers. Denticon will continue being the most recommended software in my opinion for any dental practice or dental organization. I have many years of experience using different dental software but Denticon is just ahead of all of them. **What do you dislike about Denticon?** Not having the Denticon Team in Houston ;-) **Recommendations to others considering Denticon:** We launched Denticon in 27 of our offices. It has been the best decision we made as an organization. Our primary goal was to integrate with a cloud-based practice management software. We wanted the accessibility to evaluate many vital parts of our organization such as schedules, production, collections, and reports from both a micro & macro level to which Denticon does beautifully. We also wanted to increase efficiency at the operation level by structuring all the setups, letters, clinical notes, explosion codes the same way across the board, which has helped tremendously in training and developing our teams. We have been able to keep as much as possible inside the software without the need for the teams to remote to other websites such as CareCredit, Dentalxchange, Dentigram and many others. It's really an all-in-one dental practice management. Our Corporate office and teams have accessibility 24/7 if needed with no problems when remoting to Denticon since its a cloud-base software. Our team and providers love that. It has also been a great experience having one-on-one support from the Denticon team in any of our training needs. Ultimately using all tools available through Denticon, it has allowed our Corporate team to focus on where we can impact production & output the most. They are also the first company that I have also worked very closely with that continues updating and upgrading their software for better output by really hearing the needs of their clients and providers. Denticon will continue being the most recommended software in my opinion for any dental practice or dental organization. I have many years of experience using different dental software but Denticon is just ahead of all of them. **What problems is Denticon solving and how is that benefiting you?** We have solved many problems with Denticon. Many benefits using the software. ### 22. Ultimate Cloud Based Practice Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Denticon?** Easy to learn. Never downtime. Multiple help topics. Great app to support program. **What do you dislike about Denticon?** User interface can crash from time to time. **Recommendations to others considering Denticon:** Would highly recommend to others. **What problems is Denticon solving and how is that benefiting you?** No server needed. Ease of use. ### 23. Effective and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Denticon?** We have been using Legwork for all our patient communications for 7+ years now and have been very happy with the communications with our patients. Being able to quickly and easily send emails or texts to patients has been indispensable. Customer service is always at the ready for any questions too. **What do you dislike about Denticon?** Sometimes remembering how to generate new email templates takes a minute, but otherwise we are really we are very happy! **Recommendations to others considering Denticon:** Don't pass up looking into Legwork! **What problems is Denticon solving and how is that benefiting you?** Being able to text patients, especially during the pandemic and saved us a lot of time on the phones. ### 24. Thank you for your WONDERFUL SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Denticon?** We used Legworks extensively during Hurricane Ida. It allowed us to send bulk messages giving the status of our office AND it allowed us to text patients individually, helping us schedule and check on them when we had no phone service. It was a true Asset in our time of need. Our patients love the text message appointment reminders. Thank you, Legworks. **What do you dislike about Denticon?** I do not have anything that I dislike, but thank you for asking **What problems is Denticon solving and how is that benefiting you?** Contacting patients after making appointment, appointment reminders 2 weeks prior to appointment, appointment confirmations, recall reminders. ### 25. Amazing Text service app **Rating:** 5.0/5.0 stars **Reviewed by:** DR C. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Denticon?** I love legwork because they make sure messages get delivered on time. I don't have to worry about the text or email not being sent over to the patient they'll always receive ahead of time before their appointment date. I also love how legwork has added more amazing features into this messaging service application and they have made the work super easy for me to being able to follow up with my patient's easier and patient's love legwork as well to communicate with us faster. **What do you dislike about Denticon?** Nothing to dislike about legwork; you guys are excellent keep up the fantastic work. Everything about your company is great I just wish you would have the feature for uploading our own documents and concent forms over to the website so our patient's are able to read and sign through the application to make our office paperless soon enough and I did speak to a representative from legwork they stated to me you guys are soon to have that option which was exciting for me to hear and we can't wait for you guys to have that feature available already. **Recommendations to others considering Denticon:** Legwork will make your work performance easier and faster for both yourself and your patient's/client's. This messaging service application is a must-have. **What problems is Denticon solving and how is that benefiting you?** One task I am trying to solve and complete is the online paperwork to keep our office paperless, once I have heard of that benefit being available soon on legwork, I fell in love. I honestly cannot wait for this service to start up soon I am excited and this will definetely get our office more neatly and organized for sure. ### 26. One stop shop, the best management tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Julio C. M. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Denticon?** I have all the tools that I need to take my practice to the 21st century. This is a transformative company that helps me work the way I want. No competitors come close. **What do you dislike about Denticon?** Some tools are still not available. Teledentistry and pay by text. I had to sign a 3 year contract to maximize my discounts. **What problems is Denticon solving and how is that benefiting you?** The Online scheduling is a game changer specially during covid times. SMS capabilities brings communications to the 21st century, lets face it who even calls anymore. But if you were interested in that they do have a partnership with Mango to have VOIP services. Reviews with Google and facebook, because Yelp sucks anyways and it is pay to play. Marketing campaigns Their local campaigns bring plenty of patients. Web Design is seemless and useful. their websites are alive with plenty of optimized features. ### 27. Nice service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Denticon?** Text messaging and the patient reminders **What do you dislike about Denticon?** It does not integrate nicely with open dental **What problems is Denticon solving and how is that benefiting you?** Solving how to communicate with patients outside of the office. I've realized the text messaging and reminders are the best benefits of Legwork. It has made us more efficient ### 28. Best Dental Practice Growth Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sugandh R. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Denticon?** There are many key features such as - Treatment opportunities, Patient Reminder communication, Email/text communication, Review Management, online Payment portal, Patient Portal, Best Customer Support, integration with Dentrix(dental Management System), Online appointment Scheduling, and Website Development. **What do you dislike about Denticon?** I have to purchase separate Merchant services to work with the Payment portal with Legwork **Recommendations to others considering Denticon:** Its Customer Technical/Sales support staff is the best in the Healthcare corporate world. **What problems is Denticon solving and how is that benefiting you?** One-stop Platform with Marketing, Patient communication, and Websites management team ### 29. Lots of features, great customer service and excellent value! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Denticon?** Lots of great features other than just the typical patient communication services. I love the email templates, the user-friendly dashboard, the referral reward system and even the ability to send postal mail to my patients. I like that everything I need is under one roof which great customer support. **What do you dislike about Denticon?** Paperless forms need more work to make it useful. **Recommendations to others considering Denticon:** Lots of great features under one roof! **What problems is Denticon solving and how is that benefiting you?** Patient communication methods, mass communication. referral rewards, social media content, website management, and access to the appointment calendar. ### 30. You Need Legwork! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos T. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Denticon?** Legwork relieves the stress of appointment confirmations, new patient paperwork and keeps patients aware of their dental appointment. The ability for patients to leave reviews is amazing! **What do you dislike about Denticon?** New patient forms need to be downloadable in one step only. **Recommendations to others considering Denticon:** Legwork is an excellent tool for any business **What problems is Denticon solving and how is that benefiting you?** A big one is patients leaving reviews on google for us. Its perfect that Legwork makes it easy for them ### 31. Such a relief! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Administrative Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Denticon?** As our practice grew, our employees did not. We have such high standards for who we employ here, we don't typically hire "just anybody". With that said, we became so overwhelmed with trying to keep up with the phone calls, emails and every day tasks that we were crying for help. We came across this system and instantly fell in love. The fact that we can multi-task in the office/on the phone while still being able to address patients via text message made our lives SO much easier! **What do you dislike about Denticon?** The option to "opt out" of texting (although legally - I'm sure you have to offer that option). We honestly prefer texting over callling patients so when a patient opts out, it makes extra work for us with having to call and leave messages/play phone tag. **What problems is Denticon solving and how is that benefiting you?** It helps us eliminate extra steps/work in order to ensure patients are reminded/confirming their upcoming appts. The phone rings a lot less as they are able to text us with any questions/regards. ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Linda C. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Denticon?** Legwork has provided us with an affordable solution for patient communications. They developed and provide ongoing website management, as well as, two way texting, email and text reminders, birthday greetings, monthly newsletters, rewards programs for referrals, tracking of patient data, and most importantly surveys and reviews. Our presence on google has increased substantially since implementing this system. The company is owned by terrific people that value relationships and service. If you are looking at apatient communication pplatform, look no further. **What do you dislike about Denticon?** A downside? I have not found one yet. We have used Legwork for over 4 years. **What problems is Denticon solving and how is that benefiting you?** We are enjoying our survey responses and positive online presence. ### 33. Insurance/Scheduling coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Denticon?** I like the fast response by the employees at Legwork when there is an issue. I like the functionality of patients' options using the product. For instance, they can choose how they would like to receive coorespondence. The website has great resources to help us track all levels of recare as well. **What do you dislike about Denticon?** Sometimes it has a slight glitch as it keeps disconnecting, and then there has been a couple of times when neither of us clicked on a text but it looks like it is unread. **What problems is Denticon solving and how is that benefiting you?** Our Domain name was offline yesterday and is back up today. Nothing is in the works always gets solved within the day. All employees are knowledgeable, and all the services we are using are a benefit to us. I love the product! ### 34. Great Cloud Software **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle L. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Denticon?** No more IT guys. Everything on the cloud you can access anywhere. And all HIPPA compliance and excellent technical support. **What do you dislike about Denticon?** The Auto corrections sometimes when you add a payment into the patient ledger. **Recommendations to others considering Denticon:** I highly recommended **What problems is Denticon solving and how is that benefiting you?** I am not sure ### 35. Legwork review **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget D. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Denticon?** two-way texting makes it convenient to contact patients that normally do not like to call the office. **What do you dislike about Denticon?** I cannot think of anything offhand. I have enjoyed it so far. **What problems is Denticon solving and how is that benefiting you?** New patient paperwork is getting done beforehand, and we have so many positive google and Facebook reviews. ### 36. Very Happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Denticon?** I love how easy it is to contact our patients using texts and emails. Often that is the only way they will respond when we are trying to contact them! I also love how easy it is to get help from their support group. So easy to work with! **What do you dislike about Denticon?** We want to be able to send templates to a single patient. **What problems is Denticon solving and how is that benefiting you?** Contacting patients is so much easier now! ### 37. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Laleh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Denticon?** They are trustworthy, compassionate, helpful, hardworking and unlink any other business I have ever dealt with before. We are very fortunate to work with Adam in Legwork support. He always answers my questions in a timely manner and with the best of attitude. I have recommended Adam to my friends in other dental offices. Lework team and especially Adam are absloutely the best in customer service. **What do you dislike about Denticon?** Dr Samsavar and I like everything about Legwork. I can't say enough good things about the program and the support staff at Legwork. **What problems is Denticon solving and how is that benefiting you?** I am using online appointment booking, text msging with my patients which they all love, appointment confirmation, Birthday emails, Covid Prescreening Questions and many other features. These programs have streamlined my work so the phone is not ringing constantly at the office. Patients love the text msging service since they can ask any questions and get answers almost immediately. They all thank us for our birthday emails. ### 38. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Daysha E. | business management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Denticon?** Tiffany is appears Johnny on the spot for me with all my practices. One call or email and I'm taken care of. I love you guys!!!! **What do you dislike about Denticon?** Don't change a thing!!!! You guys are so awesome!!!! **Recommendations to others considering Denticon:** What are you waiting for?! Easy, Easy, & Easy!! **What problems is Denticon solving and how is that benefiting you?** Communication directly to patients in a very busy time the world is in right now. ### 39. comprehensive package for patient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Hao C. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Denticon?** website building and how every part of patient communication is customizable **What do you dislike about Denticon?** review links are really long in text meassage **Recommendations to others considering Denticon:** Great trial - builds you a good website and good trial price to get used to the software **What problems is Denticon solving and how is that benefiting you?** Auto patient communication and reminders. Helped me get more reviews online. ### 40. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kanwarpal S. | General Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Denticon?** Scheduling and review platform two way texting. Sending emails to the patient and constant contact portal. Also like how the negative review does not give option to post. Also like the notification and alerts it gives to my staff to make a recall appointment and to collect the email address. Also like that it send the birthday reminders.Website is laid out well.It allows us to block certain patients to send them reviews request.Allows us to send the gifts to the patients virtually. **What do you dislike about Denticon?** Would love if it can be web based, if I can use it on my phone and can track the calls that come on my business phone. relatively slow integration, If the patient calls and wants to come in at the same time, we cant send them the new patient forms to upload them through webforms. Website ,does not have lot if editing and video features. It will be great if they offer an intra staff communication service as a part of legwork(like asana) and if email can be sent securely. **Recommendations to others considering Denticon:** Show more analytical reports, Make a way where we can collect payment securely on the website. If possible make a way where we can text the patients their treatment plans and they can even pay securely on their phones using apple Pay or other payment platforms. **What problems is Denticon solving and how is that benefiting you?** patient communication, website, marketing. Our practice reviews has increased tremendously since we started using this program. It has taken a lot of load off from my receptionist staff in terms of confirming the appointments which allow them to focus on providing excellent patient care. The last minute cancellation has reduced a lot due to same day text reminders.Now I dont not have to realise on my stafff to confirm the patient appointments. **Official Response from Rachel McKelvey:** > Thanks for taking time to share your feedback, Dr. Kanwarpal! We're glad you've found so many of our patient communication tools beneficial, like 2-way texting, scheduling, and reviews. Note that with the launch of Legwork Pay, you can in fact collect payments securely through your website or text-to-pay. Also, you can send patients to complete new patient forms using Legwork Paperless. Please reach out to our Customer Success and they can help you set up and implement these features! ### 41. Great tool for our practice and helpful customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Denticon?** There are a lot of great tools to communicate with patients and facilitate confirming appointments. We are excited to utilize the 2-way texting feature that is available. Customer service has been helpful thus far. I like that there are multiple ways to integrate patient reviews, and different ways to set up to send them to specific patients that come in. **What do you dislike about Denticon?** Thus far we do not have any complaints. We are still learning the software and trying to figure out how best to implement the features. **What problems is Denticon solving and how is that benefiting you?** Legwork is helping out first and foremost by confirming most of our appointments for us so that we don't have to take time making extra phone calls. We are starting to utilize the 2-way texting feature, which we have never utilized on any other platform, and are excited about the possibilities that holds and how it can make a lot of patient contact a lot easier and a lot quicker. We are also working with the design team to create a new website for our company. Previously we have been sharing a website with several other offices under one domain. The design team has been very friendly and helpful thus far and we are looking forward to having our own website that we can control and update, etc. as our business changes and grows. We will be able to be a lot more hands on for our branding and what information we provide to patients. ### 42. Decent option to text and email patients **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Denticon?** When the system is working, messages can be sent and received quickly. **What do you dislike about Denticon?** Delays in messages being sent; errors in system requiring us to call and get things reset (more often than seems acceptable) and poor customer service. I call or email and do not hear back so I call and email again maybe twice more before getting a response. Unacceptable for what I pay! **Recommendations to others considering Denticon:** n/a **What problems is Denticon solving and how is that benefiting you?** Sending links for patients to pay bills (have to use another company to make the payment link). ### 43. Denticon Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Denticon?** Great support is provided by Denticon if you have questions or a problem. **What do you dislike about Denticon?** Reporting is not too robust or customizable. **What problems is Denticon solving and how is that benefiting you?** Being able to see what any practice is doing is helpful. Working on struggles one at a time as they come up. ### 44. Website for all your dental needs! **Rating:** 5.0/5.0 stars **Reviewed by:** University Pediatric Dentistry F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Denticon?** I love how this platform has transformed. We originally became Legwork members for the text message verifications a few years back. Since then, the website has added many more features especially their most recent paperless forms. We had to create our forms from scratch because we are pediatric however their customer service reps walked me through the process. When our office was preparing to reopen after quarantine, we were able to use LegWork to help modify our templates accordingly. I look forward to their new features that will be available next year. **What do you dislike about Denticon?** We are a pediatric office so our needs are specific and at times we can be somewhat complicated! I will say that having to create our paperless forms from scratch was a task however it was manageable. The customer service team helps you work through the issues and make it easy. We use the forms constantly throughout the day so the website will lag or stall and we are unable to connect. This will stall our patient's from completing their forms however the time of reconnecting is minimal. **Recommendations to others considering Denticon:** This is a fantastic platform. It checks all the boxes from confirmations via email and/or text and paperless form submissions. **What problems is Denticon solving and how is that benefiting you?** We have solved our move from paper to paperless goal! We utilize their online forms which has been extremely helpful during the pandemic where minimizing patient contact is key. We were able to turn off our reminder appointments for patients because we changed our scheduling guidelines. LegWork helped us modify our templates for our text/email confirmation with ease! ### 45. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Denticon?** I like that it provides an all-inclusive service. We wanted a platform that can integrate well with our electronic software and provide online forms in addition to texting and emailing. **What do you dislike about Denticon?** So far there isn't anything I don't like yet. I need to use Legwork more and I haven't utilized all of the features yet. **What problems is Denticon solving and how is that benefiting you?** It's helping us achieve our goal of going full chartless. ### 46. Legwork Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Denticon?** I really enjoy the fact that everything is getting done for you. Texting, recalls, treatment planning, everything. They literally do the legwork for you! **What do you dislike about Denticon?** I dislike that the legwork local wasn't included in the pricing. We had it on our bundle but after finding out that it is not included in the monthly fee we opted out of it. Also if they could actually call patients instead of just texting that would be great! **What problems is Denticon solving and how is that benefiting you?** We are solving customer customer interaction and communication. We are seeing a lot more postive results and even if patients opt out of texting we can email them and still call them. ### 47. Comprehensive service for webpage, marketing and patient communications. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Denticon?** Legwork offers comprehensive solutions for dental practices, including building a website, running google local ads, and complete communication system automation. **What do you dislike about Denticon?** The forms for patients are not as customizable. There are too many different forms and too long when added together. Also, have to use another service for real-time scheduling for patients. **What problems is Denticon solving and how is that benefiting you?** My staff saves alot of time confirming patient appointments. Also higher patient compliance in showing up for appointments due to all the automated confirmation texts/emails they receive. Legwork also help me building my website and run local google ads. ### 48. We love the All in One Service Legwork provides! **Rating:** 5.0/5.0 stars **Reviewed by:** Elise M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Denticon?** We love that Legwork helps with all aspects of patient recall, reviews, and website. We recently researched several PRM companies and Legwork was the only company to meet all of our needs. We wanted to streamline our website and SEO, and find a company that would handle our patient recall and have the ability to host our website and boost us on Google. Legwork was the only company to have all those services available under one roof. We were also very happy to have the ability to use online forms. **What do you dislike about Denticon?** We have used Legwork for 2 months, and so far I can't think of many things I dislike about their service. The pros certainly outweigh any cons there might be. I do wish there were more reports available to me, but that is not a deal breaker. **What problems is Denticon solving and how is that benefiting you?** We wanted the ability to streamline our vendors and consolidate. Legwork has allowed us to do that. Instead of paying for PRM, SEO, and website services separately, Legwork helps our business in all of those aspects. We are getting more Google Reviews from patients than ever before thanks to Legwork. ### 49. Best All-in-One Patient Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Denticon?** Legwork offers almost all necessary patient and practice management tools within their services. Packaging together scheduling, patient forms, marketing, and more have made practice management so much easier. The continually release new features that make them the leading dental software in the country. **What do you dislike about Denticon?** There is not much to dislike about a company that is bringing all your practice management tools together. **Recommendations to others considering Denticon:** You won't look back on your decision to switch to legwork once you see all the features available to make your practice better. **What problems is Denticon solving and how is that benefiting you?** There has been an improvement in practice management with having patients being able to schedule online and fill out their forms without being led to other websites for either. We are able to market to patients easier with their marketing systems. ### 50. Helps us run our practice. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Denticon?** Legwork is very progressive. They are constantly working to improve and offer new services - services that are included that don’t come with an increased price. **What do you dislike about Denticon?** Nothing really. Being on opposite coasts sometimes means it’s a little slower to get in contact, but that hasn’t really been a problem. **What problems is Denticon solving and how is that benefiting you?** Legwork helps us communicate quickly and efficiently with our patients. During this covid pandemic when we’re very cautious about face to face and transferring things between people - legwork allows us to exist paper free and work in the virtual world with patients. ## Denticon Discussions - [What is Legwork used for?](https://www.g2.com/discussions/what-is-legwork-used-for) - 1 comment - [View Denticon pricing details and edition comparison](https://www.g2.com/products/denticon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A03%3A04+-0500&secure%5Bsession_id%5D=e9b67f62-f56e-4f83-bd2c-185f566f0505&secure%5Btoken%5D=9a4a8ba1ece1e17c7f2a7c2270a5da75d52ea5220852728cbe529a628aa3bf0c&format=llm_user) ## Denticon Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top Denticon Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (257 reviews) - [CareStack](https://www.g2.com/products/carestack/reviews) - 4.7/5.0 (178 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews)