# Denticon Reviews **Vendor:** Planet DDS **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 74 ## About Denticon Denticon is the #1 cloud-based dental practice management solution developed for multi-location groups and DSOs. Denticon gives dental organizations the efficiency, visibility, and scalability they need to grow.    WHY DENTAL GROUPS CHOOSE DENTICON Run your operations from anywhere: Access schedules, patient data, and financials securely from the cloud—no servers or VPN required. Increase front office productivity: Automate scheduling, reminders, and billing. Give your team more time for patients, not paperwork. Streamline clinical workflows: Integrate imaging, charting, and specialty modules into a single patient record. Speed up treatment planning and reduce errors. Get paid faster: Denticon’s RCM tools help you verify insurance instantly, submit clean claims, post payments automatically, and keep A/R under control. Make better decisions, faster: Run real-time reports and dashboards on production, collections, provider performance, and more—without external tools. KEY FEATURES • Advanced Scheduling & SmartAssist task management • Integrated AI-enabled dental imaging with Apteryx XVWeb • Multi-specialty charting (ortho, perio, oral surgery, pediatric) • Online booking & two-way patient texting • Automated appointment confirmations & balance reminders • Centralized revenue cycle management & payment processing • Analytics dashboard bundle (Morning Huddle, Production Analysis, Collections Analysis, etc.) • Advanced security with single sign-on (SSO) • Integrated payment processing with automations to accelerate payments and improve cash flow • Over 25 integrations with leading dental tools ## Denticon Pros & Cons **What users like:** - Users find Denticon's **cost-saving aspects** disappointing due to rising fees and declining service quality. (1 reviews) **What users dislike:** - Users are frustrated by the **expensive pricing** increases with Denticon, feeling that customer service is lacking as well. (1 reviews) - Users express frustration over the **expensive subscription** fees, feeling unsupported and experiencing poor customer service. (1 reviews) - Users report experiencing **poor customer support** , with delayed responses and sudden price increases causing frustration. (1 reviews) ## Denticon Reviews ### 1. Consistently Reliable and User-Friendly EMR for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Dirk W. | Nutrition Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Denticon?** I used Denticon for over two years at Channel Islands Family Dental, and it was a very reliable and user-friendly EMR. The system is easy to navigate and makes daily tasks like eligibility verification, document uploads, patient care coordination, and insurance management efficient and straightforward. The interface is clean and intuitive, which helped our team stay productive in a fast-paced dental office. **What do you dislike about Denticon?** While using Denticon, I did not come across any significant issues. The performance remained stable throughout, and both my colleagues and I did not face any recurring problems. **What problems is Denticon solving and how is that benefiting you?** Denticon brings all patient and insurance information together in one place, which has made our workflows much more organized and efficient. By streamlining administrative tasks, it has helped us avoid mistakes and made it easier for staff to coordinate with each other. As a result, both our team's efficiency and the overall patient experience have noticeably improved. ### 2. Worst Value and even worse service **Rating:** 0.0/5.0 stars **Reviewed by:** Reza S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Denticon?** Nothing its a run of a mill software and they want to charge too much for it. DO NOT DO business with them. All they have ever done in the last few years is increase my fees while their service has gone down!! **What do you dislike about Denticon?** They started my subscription at $199, then they raised the price to 300 and 400 and now they are asking $600 per month. I contacted them and they have not responded for 5 days now. Its absolutely the worst customer service of my life!. Do NOT start working with them! They just raise your fees for no reason and add zero new service to you! **What problems is Denticon solving and how is that benefiting you?** dental software. They are not adding any value to our office ### 3. Smoothest Conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Denticon?** We are fairly new to Denticon, but no stranger to Cloud 9. During the conversion we had the best support and a seamless setup. Our teams weren’t fond of it at first, of course, but over time they are in LOVE. The TX plan process is great, we have been able to centralize our RCM and look forward to a call center next. So happy to be part of the Planet DDS Family! **What do you dislike about Denticon?** Analytics is still a struggle and X-rays **What problems is Denticon solving and how is that benefiting you?** We are working on the analytics and also the xvweb ### 4. Great value! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Founder, Owner, and Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Denticon?** The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as similar pricepoints do not offer. **What do you dislike about Denticon?** The platform itself feels a bit dated and could be improved which I know they are working on! **What problems is Denticon solving and how is that benefiting you?** We use Denticon every single day. It is a foundational element of my company. ### 5. New User Excited for the Future **Rating:** 4.5/5.0 stars **Reviewed by:** Karla K. | Director of Clinical Technology Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization as well as connect with other DSO's that have implemented the system to learn from. I appreciate the time and dedication the entire team has shown myself and our organization thus far and look forward to bringing this project to fruition **What do you dislike about Denticon?** We are coming from a propriety system with our developers in-house so anytime we need something new, we can build it ourselves. That will likely be the biggest learning curve for our staff. While Denticon has a great Feature Request system to log our wants/needs it isn't the same as sending an internal request to our own team. But the benefits of Denticon still far outweigh this small downside. **What problems is Denticon solving and how is that benefiting you?** Steamlined processes overall, like having all of the important patient information on one screen or just a simple and intuitive click away! Our end users wil llike the ease of use of the system and added benefits like texting consents and medical history forms to patients prior to the appointment in order to make the process at check-in quicker on us and them! ### 6. Denticon supports providing outstanding patient care in the most efficient way possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is outstanding. **What do you dislike about Denticon?** It would be helpful if a pin board was developed to help hold an appointment to be rescheduled, instead of save and paste. **What problems is Denticon solving and how is that benefiting you?** Denticon has outstanding reporting capability, for our multi location DSO. In addition, the Planet DDS team works closely with its customers to understand our challenges at the practice and executive level, and creates solutions so that we can work more efficiently. ### 7. Easy to use product ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Denticon?** The portal is easy to use and smooth. The information related to dental billing is available on one single platform. **What do you dislike about Denticon?** Font and UI can be improved, rest everything is good **What problems is Denticon solving and how is that benefiting you?** It helps to manage dental billing for patients though single UI. ### 8. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Denticon?** In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is phenomenal. **What do you dislike about Denticon?** I wouldn't change a thing! Denticon works great for us. **What problems is Denticon solving and how is that benefiting you?** They are always improving, and take suggestions from users to better the product. ### 9. User Friendly, program runs on feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Denticon?** “I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I also can very much appreciate that even if the answer is not known to the Planet DDS rep, they don't make stuff up but honestly say, record the problem and escalate and then keep in touch and follow up with me.” **What do you dislike about Denticon?** turn around time on feature requests that I've submitted to have. **What problems is Denticon solving and how is that benefiting you?** I don't have anything that is a problem with Denticon at the moment. It's an efficient program. ### 10. IT Headaches no more **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Denticon?** “Prior to converting to Planet DDS, IT was a constant headache and we frequently had to pause operations so we could "restart the server." A phrase over the radio, that all staff came to dread. Since moving to Planet DDS, we have been able to reduce by 60% our monthly IT fees and limit the amount of downtime in the office due to computer issues to almost none.” **What do you dislike about Denticon?** Training the ledger is difficult with new staff and the internal Statements that print are hard for patients to understand. **What problems is Denticon solving and how is that benefiting you?** Managing our patients and dental records ## Denticon Discussions - [What is Legwork used for?](https://www.g2.com/discussions/what-is-legwork-used-for) - 1 comment - [View Denticon pricing details and edition comparison](https://www.g2.com/products/denticon/reviews/denticon-review-4054692?section=pricing&secure%5Bexpires_at%5D=2026-05-04+16%3A42%3A04+-0500&secure%5Bsession_id%5D=78057415-a9d0-4a66-b18e-bef4991c7623&secure%5Btoken%5D=35fb72bf293da42ae79e44bc83559d670232c02ad1cd637ddca7a3760d68d4aa&format=llm_user) ## Denticon Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top Denticon Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (248 reviews) - [CareStack](https://www.g2.com/products/carestack/reviews) - 4.7/5.0 (174 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews)