# Demandforce Reviews **Vendor:** Internet Brands **Category:** [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder) **Average Rating:** 3.4/5.0 **Total Reviews:** 29 ## About Demandforce Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com. ## Demandforce Pros & Cons **What users like:** - Users value Demandforce's **real-time two-way texting** , enhancing immediate communication and client interaction significantly. (2 reviews) - Users value Demandforce's **real-time communication efficiency** , facilitating quick connections and improved client engagement through texting and surveys. (2 reviews) - Users value the **seamless integration** of Demandforce, simplifying client appointment requests through their websites. (1 reviews) - Users love the **booking efficiency** of Demandforce, which simplifies appointment requests directly from their website. (1 reviews) - Users appreciate the **integration with Millennium software** , enhancing client communications and facilitating effective feedback collection. (1 reviews) - Integrations (1 reviews) - Users appreciate the **seamless integration** of Demandforce, facilitating easy appointment requests for clients through their website. (1 reviews) - Response Time (1 reviews) - Users highlight the **setup ease** of Demandforce, allowing seamless integration for client appointment requests. (1 reviews) - Text Messaging (1 reviews) **What users dislike:** - Users face **messaging issues** with Demandforce, including unreliable texting, confirmation delays, and frequent glitches affecting communication. (2 reviews) - Users express dissatisfaction with **poor customer support** that fails to address glitches and appointment confirmation issues. (2 reviews) - Users face significant **scheduling issues** with Demandforce, experiencing delays and incorrect appointment confirmations affecting client communication. (2 reviews) - Users experience frustrating **slow speed** in Demandforce, with delays in updates and appointment confirmations affecting efficiency. (2 reviews) - Users are frustrated by the **app instability** of Demandforce, experiencing glitches and delays that hinder effective communication. (1 reviews) - Users highlight the **inefficiency and glitches** in appointment management, impacting communication and overall user experience. (1 reviews) - Difficult Setup (1 reviews) - Users experience **notification issues** with Demandforce, leading to client confusion and dissatisfaction regarding appointment confirmations. (1 reviews) - Payment Issues (1 reviews) - Slow Loading (1 reviews) ## Demandforce Reviews ### 1. Frustrating Experience with Glitchy Features **Reviewed by:** Kim O. **Reviewed Date:** September 25, 2025 **What do you like best about Demandforce?** I appreciate that Demandforce integrates with Millennium software, which we use for our salon, enhancing client communications across our services. The ability to send out surveys after client visits is exceptionally useful for gathering feedback and improving our services. **What do you dislike about Demandforce?** {"I find the initial setup process much more involved and time-consuming than anticipated."I am frustrated by the glitches in the two-way texting system, which make communication with clients unreliable.","I dislike the delays in appointment confirmation features, as there seems to be a lag which affects efficiency.","I find it cumbersome that I often have to retype messages because they don't send the first time, sometimes requiring multiple attempts.","I am disappointed with the overall glitchiness of the app, especially during mobile communications, which hampers timely client follow-ups. It's been over a year and they still persist. They will not let us out of our contract early. We now are changing software systems and no need for Demandforce because the new system has all it's features and still they will not let us out of our 2 year contract."} **What problems is Demandforce solving and how is that benefiting you?** Demandforce improves our ability to collect client reviews and aids communication, but glitches with two-way texting hinder effectiveness. ### 2. Real-Time Two-Way Texting Makes Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Demandforce?** I appreciate Demandforce's real-time two-way texting feature. It allows for immediate communication, making it much easier to connect and respond quickly. **What do you dislike about Demandforce?** At times, Demandforce does not update as quickly as I would like. **What problems is Demandforce solving and how is that benefiting you?** Integrating with Dentrix is a smooth process, and updates are applied quickly. ### 3. No Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Demandforce?** It integrated well into our website and made it easy for clients to request appointments. **What do you dislike about Demandforce?** Demandforce would often text our clients the wrong times for confirmation messages. For example if the client was receiving a haircut booked at 1pm followed by a conditioning treatment booked at 2pm (but all on the same ticket), it would text them with a confirmation of the time the treatment was starting of 2pm, not the time the whole appointment started at 1pm. Clients were getting confused and upset by this and would call daily to complain. We called both Daysmart and Demandforce for a fix for this and we were told nothing was wrong and the system was functioning perfectly. **What problems is Demandforce solving and how is that benefiting you?** None. We no longer use any text/communication features and we have transitioned to another booking system. Once we have a new way to accept appointment requests, we will no longer be using Demandforce. ### 4. They couldn't get our instance working after 6 weeks. **Rating:** 0.0/5.0 stars **Reviewed by:** David S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Demandforce?** I did not use the patient recall and reminder features, but it could be good for someone without a solution. **What do you dislike about Demandforce?** DemandForce does not have their act together. I signed up 6 weeks ago and still do not have a working email platform. 1 - We have more than 10k patient records in our practice management software and only 600 would show up in DemandForce as "active". The rest were showing up in the "deleted patients" bucket. Even after their tech restored them from deleted, they were automatically moved back into that status. 2 - There is no suppression list capability. We no longer take a Medicaid insurance, which was a large chunk of our patient base. EVERY other email platform on the planet has a suppression list function where you can avoid emailing specific people who have opted out of your mailing list. DemandForce couldn't even do this for us on the backend. 3 - Their SMS capability would only filter down to patients who have come in during a specific time period. There is no segmentation allowed and no filtering out people who you wouldn't want to be messaging (i.e. the dropped insurance or people who have requested that you don't contact them anymore). It took a month to do a ton of troubleshooting with their tech to understand what records were missing and then the system deleted them again. We didn't need the patient reminder or recall capabilities as we are using Weave, which overlaps in capabilities. For 1/3 of the price, we can use a full functioning email platform WITH a suppression list capability. **What problems is Demandforce solving and how is that benefiting you?** Not a viable solution for us. ### 5. Couldn't Keep up with the Change **Rating:** 0.5/5.0 stars **Reviewed by:** Parker H. | Business Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Demandforce?** The staff was friendly and as helpful as they could be with the tools that they were provided. **What do you dislike about Demandforce?** As algorithms and companion software changed and was modified, Demandforce failed to follow suit and keep up with the needed changes to deliver what they initially promised. **Recommendations to others considering Demandforce:** Make sure that before any contracts are signed, you are fully aware of the capability to perform the desired tasks and the ability to adjust and evolve into what the market changes. **What problems is Demandforce solving and how is that benefiting you?** At the initial time, the only two tasks required from Demandforce were to aid in confirmations and provide an avenue for clients to provide reviews on an existing platform. They continued to perform the confirmation task; however, as an ever-changing market evolved, they could not keep up or even maintain what was initially promised. **Official Response from Sheila Balaji:** > Hi Parker - thanks for your feedback. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com! ### 6. not the most user friendly, but works for what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Demandforce?** Can easily send appointment reminders and contact clients through text or email **What do you dislike about Demandforce?** Not always clear what reminders clients are getting, I do wish it integrated with our PMS. **What problems is Demandforce solving and how is that benefiting you?** We don't have to manually send appointment reminders which saves a lot of time ### 7. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela Bueno B. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Demandforce?** I love the texting patients feature. It’s my favorite part of demand force also how it shows all of our reviews in one spot **What do you dislike about Demandforce?** One downside of demandforce is that it will not show you a date of when a patient decides to opt out of being contacted **Recommendations to others considering Demandforce:** I would 100% recommend choosing this software for your practice. **What problems is Demandforce solving and how is that benefiting you?** It does all of our appointment confirming for us and sends helpful texts/ calls for reminders to avoid having cancell **Official Response from Sheila Balaji:** > Hi Daniela - thank you for your positive feedback on our text and online reputation management solutions. We will continue to upkeep and improve our quality of products and service to always meet your needs. ### 8. DemandForce Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Demandforce?** I like how simple it is for our customers to leave reviews of our business. Following their visits, they receive an email about leaving a review. I also find it extremely helpful that this system sends reminders for appointments and also gives the person the option to confirm or cancel the appointment. It also sends the appointment reminders based on their communication preferences. **What do you dislike about Demandforce?** There are not specific things I dislike about this product. **What problems is Demandforce solving and how is that benefiting you?** We are solving problems that we have had with people forgetting about their appointments. This is increasing our rate of patients showing up for their appointments and decreasing the number of no shows. We are also receiving a better idea of how our customers feel about our company since they are able to leave a review. **Official Response from Sheila Balaji:** > Hi there - thank you for your positive feedback on our online reputation management and appointment reminder solutions. We will continue to upkeep the quality of our products to meet your needs. ### 9. Not adaptable, but well integrated with POS **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Demandforce?** Integration with Millennium POS, sending reminder emails and prompting for reviews. Ability to request appointments through Demandforce. **What do you dislike about Demandforce?** Email templates are ugly and inflexible. Reviews are collected displayed within the Demandforce website, vs referring to a third party like google. This lowers their visibility and consumer confidence. **Recommendations to others considering Demandforce:** Customer support is always responsive and friendly. Cost is relatively high. **What problems is Demandforce solving and how is that benefiting you?** Appointment reminder emails are smoothly integrated. We use the appointment request system. **Official Response from Sheila Balaji:** > Hello! Thank you for your feedback on our products. Since you last wrote this review we have definitely made changes and additions to our email campaign studio tool and online reputation management solutions. Come check us out at demandforce.com! ### 10. Pretty good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Demandforce?** I love that it gives the ability to reach so many customers with minimal effort. It is also pretty user-friendly and can offer a ton of helpful information to track data. **What do you dislike about Demandforce?** I wish it was a little easier to design emails, advertisements and other things like that. Its easy to use but its capabilities are somewhat limited and it doesn't always work properly on all browsers. **Recommendations to others considering Demandforce:** Make sure it acts the same and is useful regardless of browser. **What problems is Demandforce solving and how is that benefiting you?** I am solving issues related to customer engagement. I am getting interaction from more consumers than before and it has definitely generated additional business, which is a great benefit. **Official Response from Sheila Balaji:** > Hello! Thank you for your positive feedback on our tracking tools. As for your other feedback, we have made changes and improvements since you last left this review. Come see our improvements at demandforce.com! ## Demandforce Discussions - [What is local demand force com?](https://www.g2.com/discussions/what-is-local-demand-force-com) - [How do I use demandforce?](https://www.g2.com/discussions/how-do-i-use-demandforce) - [What does Demandforce do?](https://www.g2.com/discussions/what-does-demandforce-do) - [View Demandforce pricing details and edition comparison](https://www.g2.com/products/demandforce/reviews/demandforce-review-528069?section=pricing&secure%5Bexpires_at%5D=2026-05-12+12%3A42%3A15+-0500&secure%5Bsession_id%5D=c9567f3b-fae1-4ddc-9b5f-253e735c0fc2&secure%5Btoken%5D=ac2c40d9328b06aa0007aba934c71131da222b4a52488f7ed6a1d3912452df97&format=llm_user) ## Demandforce Integrations - [Dentrix](https://www.g2.com/products/dentrix/reviews) ## Demandforce Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Generative AI** - AI Text Summarization **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Demandforce Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (132 reviews)