--- title: Delighted Reviews meta_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 60 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews **Vendor:** Qualtrics **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 60 ## About Delighted Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. ## Delighted Reviews ### 1. Very VERY intuitive 👏 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Delighted?** Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos. **What do you dislike about Delighted?** I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code. **What problems is Delighted solving and how is that benefiting you?** Delighted is great for NPS and CSAT surveys! I love the new G2 integration as well to help collect reviews in a frictionless way. ### 2. Delighted is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Delighted?** The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a prevois period. **What do you dislike about Delighted?** It is hard to think of what we would like Delighted to improve. I think there could be more features for reporting to help show us our results year over year. **What problems is Delighted solving and how is that benefiting you?** Delighted helps us send CSAT surveys to all our industry partners at least twice a year and then track the progress of our results and response rate. ### 3. The perfect way to know what your customers are thinking **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Marketing & Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Delighted?** We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy. **What do you dislike about Delighted?** It would be great to send more surveys each month for the same cost. **What problems is Delighted solving and how is that benefiting you?** We wanted to know what our customers thought of their experience with us, and now we're getting direct information from them daily. ### 4. Amazing support, integrations could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Carly M. | Customer Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Delighted?** Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy **What do you dislike about Delighted?** the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted. **What problems is Delighted solving and how is that benefiting you?** NPS and CSAT management ### 5. Impressed by Delighted! **Rating:** 5.0/5.0 stars **Reviewed by:** Burkay K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Delighted?** In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away. What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level. **What do you dislike about Delighted?** The absence of detailed reports and insights results in manual effort to obtain the necessary information. **What problems is Delighted solving and how is that benefiting you?** Being able to generate and create quick surveys seamlessly has saved me a great amount of time. ### 6. Easy and Versatile Feedback Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Maegan H. | Data & Compliance Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Delighted?** The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well. **What do you dislike about Delighted?** We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us **What problems is Delighted solving and how is that benefiting you?** We used to have a lot of trouble with sending out feedback surveys to hotel guests, but with Delighted, we are now able to create and send surveys pretty quickly thanks to the easy to use dashboard and multi user access. We use it to collect feedback, have incidents reported, collect payments for minor services, manage esigns, and a few more things that we would maybe have had to manage over different tools. It's been very helpful for us in that regard ### 7. Easy, streamlined survey creation **Rating:** 4.5/5.0 stars **Reviewed by:** Jason E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Delighted?** Just like the title says. Minimal effort , comprehensive survey creation, easy to use. Complete with pre generated questions and/or supply your own. Highly recommended. **What do you dislike about Delighted?** I have yet to come across anything. Works exactly as I need it to. **What problems is Delighted solving and how is that benefiting you?** I dont have to come up with well worded questions. ### 8. customer categorisation is the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Retentions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Delighted?** I like that customers can self categorise the reasons for happiness or unhappiness - makes it easier for the support team to take ownership over a customers potential issue. **What do you dislike about Delighted?** I dislike that in the reporting section if you have edited the survey that all previous edits sit in the reporting section making it difficult to snapshot a clear picture. **What problems is Delighted solving and how is that benefiting you?** Allows customer to self categorise their feedback which allows us to direct to the relevant teams to offer customers support. It also integrates well with TrustPilot. ### 9. Insightful and Easy-to-use Survey website **Rating:** 4.0/5.0 stars **Reviewed by:** Eniko S. | Senior Customer Relationship Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Delighted?** This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters (9-10) which is spot on! . **What do you dislike about Delighted?** With all the options available (filters, reporting, metrics, integration, trends) there is very little to dislike. The only thing I would mention is that we cannot respond to the feedback directly from the tool. This makes it super time-consuming to contact our customers and offer personalized solutions. **Recommendations to others considering Delighted:** Take the time to respond to your customers, they will thank you for it. **What problems is Delighted solving and how is that benefiting you?** It is important that customers feel that their voice is heard. We were able to target various customer groups with this survey tool. The reporting and 0-10 measuring are hands-on. ### 10. Easy to use and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla F. | Senior Director of Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Delighted?** Their UI is very easy to use and very simplified. I am able to get all the necessary information needed to report to the company, my team, as well as executives. **What do you dislike about Delighted?** I wish there were a bit more advanced reporting features although I will say it has just enough to get the job done but there are times where I wish it was more advanced in the analytics area. **What problems is Delighted solving and how is that benefiting you?** We use delighted to measure the happiness of our candidates/student users. We are able to see how their post-job application process is and how they are feeling about the platform as a whole. We look at these numbers monthly, quarterly, yearly and report back to the larger company on our candidate happiness. ## Delighted Discussions - [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) - 1 comment, 2 upvotes - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [View Delighted pricing details and edition comparison](https://www.g2.com/products/delighted/reviews/delighted-review-272953?section=pricing&secure%5Bexpires_at%5D=2026-07-12+11%3A57%3A40+-0500&secure%5Bsession_id%5D=5bf65bae-afcb-4e98-872c-623fd0318d90&secure%5Btoken%5D=2206e6e2f5aa0bc3ad12d7c20a8f98c71c1a648da18165acdb71ca9aa6cf73d1&format=llm_user) ## Delighted Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Delighted Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,188 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) - 4.3/5.0 (64 reviews)