G2

Verified User in Automotive

Enterprise (> 1000 emp.)

6/27/2019

"Convenient and easy to use, but there is room for improvement"

5/5

What do you like best about DealerLogix?

Ease of use and the ability to push data directly to CDK. Package options are also helpful for customers and makes them more comfortable being able to choose from different packages based on their specific needs. Review collected by and hosted on G2.com.

What do you dislike about DealerLogix?

The text messaging system could use improvement. It would be nice to have another option besides "Mark as Read" or "Send Text Message". Having the ability to strictly text customers without having to open a repair order and have an appointment set up would help a great deal. Especially for customers that only have a few questions. Review collected by and hosted on G2.com.

Recommendations to others considering DealerLogix:

Take advantage of the walk around upon checking in customers. It helps them visualize what is going on with their vehicle. Review collected by and hosted on G2.com.

What problems is DealerLogix solving and how is that benefiting you?

We find that it is more convenient for customers to receive text messages rather than keeping them updated with calls. Having different packages for their maintenance options displayed also makes the customer feel more comfortable as they can choose what best suits their personal needs. Review collected by and hosted on G2.com.