Support is great if you call them. They are improving the product. Review collected by and hosted on G2.com.

I find it very difficult to navigate the system and setting up of the reports. There is limited device updating offered by CYRISMA. I have yet to get my system working after years of using and asking for help. There is minimal effort from CYRISMA customer success with the product. I had a call with the new account manager and have not heard back from him since the last call. Also, he knew I was having issues and yet he still thought it was good to follow up again in 3 months. I have yet to hear back from him to date. It has been a disappointing experience of the product support in order to have success with it. Could be a great product if I knew how it works. I am disappointed. Review collected by and hosted on G2.com.