G2

Ryan E.

Enterprise (> 1000 emp.)

9/27/2023

"Responsive sensor, Improving support"

4.5/5

What do you like best about Cybereason Services?

The TAM team has been super helpful and responsive. Our customer success manager has been amazing always going above and beyond to help address any issues that we run into or any feature request that we may have, Dani is awesome. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Services?

There has been some recent realignment in the company that had us concerned with the future of the company, however they are showing that these changes have been thought out and seem to be for the better of the company. The overall dashboard is a little rough, but they have listened to the customers through RFC and are working to make this a better experience. Review collected by and hosted on G2.com.

Recommendations to others considering Cybereason Services:

Cybereason is a strong up and coming EDR, MDR, XDR tool. When testing Cybereason we compared it to a few other vendors. Cybereason detected and prevented attacks during the testing as well or better than all the others tested. They have a strong team structured around supporting the customer that outmatches all other vendors we tested. If you are looking for an EDR/XDR tool, enterprise-level protection for your company you need to bring them on now while they are still affordable. Very soon they will have completed all the fine-tuning from the feedback they take to heart from their customer and they are going to be amongst the top enterprise solutions. Review collected by and hosted on G2.com.

What problems is Cybereason Services solving and how is that benefiting you?

The Cybereason EDR sensor has been very useful in our environment when matched with our monitoring settings and alert review process this tool has been very responsive. Although we have had several false positives this is expected by our team due to alert settings and that we prefer to have a little extra noise in the environment to help us verify and stay alert. Review collected by and hosted on G2.com.