I liked that CX Labs was local and willing to jump in and work with us. I appreciated the dedicated service and having direct access to leadership and the consultants we worked with. I thought their model was very fair and the pricing was really great. I appreciated their Salesforce expertise, the options they gave us, and how they explained what we could do rather than just telling us the right answer. I found it very easy to get updates, see progress, and have more frequent demos. I liked their flexibility with solutions and different systems, as well as their knowledge of integration options. I really appreciated being able to work with them on the gated-content form with direct lead entry into Salesforce, simplifying our case management with the milestones we wanted, and building a custom time-management solution. I have really appreciated the expertise, and it has been a great partnership so far. Review collected by and hosted on G2.com.

I didn't really have challenges with CX Labs that I disliked, my concerns were more around the Salesforce side and some of the licensing issues we had with Salesforce itself. Review collected by and hosted on G2.com.