G2

Caros P.

Growth Marketing Specialist

Small-Business (50 or fewer emp.)

8/5/2026

"A Reliable, Privacy-Safe Tracking Solution for Health and Wellness"

5/5

What do you like best about CustomerLabs 1PD Ops Platform?

What I appreciate most about CustomerLabs is the combination of reliable first-party data tracking and their excellent support. The platform has helped us improve the quality of the data we send to our advertising platforms, giving us more confidence in our tracking and campaign decisions. Their team is also very responsive, knowledgeable and genuinely helpful whenever we have questions or need support with the setup. Review collected by and hosted on G2.com.

What do you dislike about CustomerLabs 1PD Ops Platform?

The main downside is that the platform can feel quite technical at first, especially when setting up events and understanding how the data is passed to different advertising platforms. Some parts of the reporting could also be more intuitive, particularly when working with custom events. However, their support team is always very helpful whenever we need guidance. Review collected by and hosted on G2.com.

What problems is CustomerLabs 1PD Ops Platform solving and how is that benefiting you?

CustomerLabs helped us solve the tracking challenges caused by Meta’s restrictions for health and wellness businesses. As we operate within the health industry, we needed a way to continue measuring and optimising our campaigns without sharing sensitive health-related data with Meta. CustomerLabs helped us implement a more privacy-safe, HIPAA-aligned tracking setup while maintaining reliable conversion signals. This has allowed us to protect our customers’ data, reduce compliance risks and continue making informed decisions about our advertising performance. Review collected by and hosted on G2.com.