G2

Renan M.

Fitness Class Instructor

Enterprise (> 1000 emp.)

11/1/2018

"Great too for Transaction and Relationship Surveys"

4.5/5

What do you like best about CustomerGauge?

The tool is very intuitive to use which allow users to navigate around without any troubles. Implementing the process is rather easy, but nothing compare to the fact that, after the system is built, the tool does almost all the work without the need of much intervention of the admin. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

The filtering option can still be improved to ease the life of the most frequent users. Main reason is because the filter options are lost when moving between sections. In addition to it, some advanced conditional options (equals, does not equal, contains, does not contain, etc.) still need to be implemented. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerGauge:

This is really a great tool for survey due to its easy design and the methodology used for their surveys. It allows customers to create very short surveys (taking less time of your own customers) while collecting very valuable information on their satisfaction, reason for it, support on follow-up cases, etc. Review collected by and hosted on G2.com.

What problems is CustomerGauge solving and how is that benefiting you?

CustomerGauge is now the official tool for our transactional survey, helping our organization to reach out to those customers who are interacting with our company (tech support, sales support, field services, training, etc.). The amount of work is very low, specially regarding the release of the surveys and the analysis of all results coming in. Review collected by and hosted on G2.com.

Response from Cvetilena Gocheva of CustomerGauge

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Thank you for your review, Renan. Your feedback is much appreciated as it helps us serve you better every day. Keep up the great work!