G2

Joe P.

FS & Enterprise Data Practice - Data & AI

Small-Business (50 or fewer emp.)

4/29/2026

"Effortless Feedback Gathering that Enhances Engagement"

5/5

What do you like best about Customer Thermometer?

I use Customer Thermometer to measure customer engagement for our recruitment business. It allows us to gather feedback and sentiment along the customer journey in a super simple and effective way. I like that it lets us gather actionable data through the customer journey that we can use to enhance our retention strategy. Recruitment is all about engagement and retention, and having a quick, easy survey that pinpoints specific sentiment during the sales process helps us gauge how our clients and candidates feel about our service. This allows us to pivot where necessary to improve the journey and increase positive outcomes. Additionally, we can embed it into Outlook and use live push notifications in Teams across our sales team, which is quite convenient. The initial setup was super easy too. Review collected by and hosted on G2.com.

What do you dislike about Customer Thermometer?

There is nothing I would change Review collected by and hosted on G2.com.

What problems is Customer Thermometer solving and how is that benefiting you?

Customer Thermometer allows me to gather feedback and sentiment during the customer journey in a simple and effective way, aiding in improving our recruitment business's retention strategy. It helps gauge client and candidate feelings about our service, enabling us to improve outcomes. Review collected by and hosted on G2.com.