G2

Mohit J.

Associate staff engineer

Information Technology and Services

Enterprise (> 1000 emp.)

3/10/2026

"Strong Data Control with Transparent Access"

5/5

What do you like best about Customer Lockbox?

I like most about Customer Lockbox is that it gives customers full control over data access. Even support engineers must request approval before accessing data, which increases transparency, security, and trust while handling sensitive customer information during support or troubleshooting Review collected by and hosted on G2.com.

What do you dislike about Customer Lockbox?

I’ve been using Customer Lockbox for a long time. It definitely improves security and transparency, but the approval process can sometimes slow down urgent troubleshooting especially when quick access is needed to investigate and resolve customer issues. Review collected by and hosted on G2.com.

What problems is Customer Lockbox solving and how is that benefiting you?

From my experience using Customer Lockbox for a long time, one real problem it solves is reducing customer hesitation when a deeper investigation is needed. In the past, customers were often cautious about granting backend access. With this flow in place, conversations become smoother because customers can clearly see when access is being requested, why it’s needed, and how long it will last. Review collected by and hosted on G2.com.