G2

Jisha Jose T.

Manager, Customer Success

Information Technology and Services

Mid-Market (51-1000 emp.)

7/12/2023

"Custom Charts : Powerful insights with technical complexities and data accuracy considerations."

5/5

What do you like best about Custom Charts for Jira and Confluence Reporting?

As a Customer success manager, Custom charts enable me to visualise important data related to customer success metrics, such as customer satisfaction scores, retention rates, adoption trends, or support ticket volumes. These visual representations provide valuable insights and help identify patterns, outliers, or areas that require attention. We can track key performance indicators (KPIs) and metrics in real-time with custom charts. This allows for proactive monitoring of customer health, early detection of potential issues, and prompt intervention to ensure customer success and satisfaction.

We create and share charts with internal stakeholders, such as sales teams, product managers, or executives, to align on customer success goals, showcase progress, and drive cross-functional collaboration. Review collected by and hosted on G2.com.

What do you dislike about Custom Charts for Jira and Confluence Reporting?

Creating and configuring custom charts requires technical expertise or familiarity with Jira and Confluence APIs, macros, or add-ons. As a CSM without a strong technical background, I find setting up and customising charts challenging. Review collected by and hosted on G2.com.

What problems is Custom Charts for Jira and Confluence Reporting solving and how is that benefiting you?

Custom Charts for Jira and Confluence help us identify long-term patterns, seasonality, or shifts in customer behaviour. By leveraging historical trend analysis, our team(CSM) can make data-informed decisions, develop proactive strategies, and identify opportunities for upselling, cross-selling, or personalised customer engagement. Review collected by and hosted on G2.com.