G2

Andy W.

Strategy Partner

Small-Business (50 or fewer emp.)

8/3/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"An excellent, extremely flexible, Digital Experience Tool"

5/5

What do you like best about Crownpeak DXM?

Extremely flexible, both 'off the shelf' and as a 'headless' tool. Great interoperability with a wide range of 3rd party tools across CRM, PIM, DAM. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Some work required to get the absolute best from the tool for individual client bespoke implementations - although lower subscription costs compared to other tools balance this out. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Consider total annual cost of ownership when comparing tools. Crownpeak SaaS model is a true SaaS model and we have found no hidden costs/ requirement for our developers to spend time on rollout of system upgrades.

Also consider the strength of the relationship between Software vendor and implementing agency. A close working relationship in this area has allowed our devs to innovate some bespoke implementations to the benefit of our clients and the DXM tool. This kind of collaborative partnership is really useful to drive best practice, efficiency and the best possible result for the end user. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

Crownpeak DXM is a true SaaS model, which means no hidden dev costs for system upgrades. This transparency of annual tech costs allows us to better plan, and have more budget available for, digital & content marketing, rather than eating up budget with developer time on the rollout of technology version upgrades.

Best of breed integrations with CRM & DAM tools means we can implement DXM for a new client and easily integrate with existing digital marketing tools without big investment in developer time/ cost.

Customer data compliance built-in for Europe and US - means peace of mind.

Serverless hosting - means big increases in load speed & associated positive effect on Search rank and user experience, and no cost overhead for Content Distribution Networks in different geographical regions. Review collected by and hosted on G2.com.