G2

Jack S.

Senior Security Engineer

Mid-Market (51-1000 emp.)

5/9/2024

"The ultimate trusted behavior registry"

5/5

What do you like best about Critical Start?

How interactive and fast the SOC is. The SOC is really great at interactions by expanding on details when needed, bouncing ideas off of and explaining product feature behaviors. The SOC is fast in that for three years running they have exceeded expectations on response and remediation of all alerts in under an hour. Review collected by and hosted on G2.com.

What do you dislike about Critical Start?

Too many paths to support with some visible some not. There are different layers to support and even some that include the SOC submitting tickets to product on behalf of the customer. There is a general since of confusion when trying to newly navigate these paths. Over time this can get better. Review collected by and hosted on G2.com.

What problems is Critical Start solving and how is that benefiting you?

Critical Start has been incredibly valuable in both onboarding new security tools and helping tune trusted behaviors once onboarded. Once there, the product workflow is incredibly helpful in understanding alerts and events as they relate not only to the organization I'm with, but are these events unique to the organization or being observed across the entire customer base. You get great visibility on what the SOC is analyzing manually and can really dig into the escalations to find paths to managing those Alerts to a consistent playbook with well-defined paths. Review collected by and hosted on G2.com.