I like the reporting and analytics the best - this is a great tool that allows us to show our clients what we are doing. They are good at tracking media pickups. I am looking forward to using the monitoring feature to share with me and update me in real-time on the number of pickups when we are getting. My biggest issue was not knowing when media coverage was going live for our client and being able to pull links for them. Review collected by and hosted on G2.com.

I dislike the contact database. This is why I was most excited for Critical Mention as they said they update the database constantly (over 30,000 contacts updated daily I believe they said). However, in my experience, this was not true. Every time I went to find a contact the email or number or location/ title was incorrect and I could dispute it by finding the correct one on social media or another platform. I have to report the contacts for inaccuracy almost every time so I end up not using critical mention as much, unfortunately. I have let someone know about this issue and hope it can be systematically resolved soon for all users! Review collected by and hosted on G2.com.