G2

Miguel F.

Software Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

7/10/2026

"Smart shapes and templates help a lot when I need to diagram something quickly"

4.5/5

What do you like best about Creately?

I start using Creately for simple diagrams, but it quickly becomes useful for a lot more than that: API flows, internal process maps, architecture diagrams, UML, technical customer journeys, and visual documentation to explain changes before we build them. I can start from a template, drag a few elements around, connect the different parts of the system, and have something clear enough to share with the team pretty quickly. The templates and smart shapes save me a lot of time because I do not have to start from a blank canvas or spend too much time making the diagram look clean. Creately helps keep the structure organized without making me feel like I need to be a designer. Review collected by and hosted on G2.com.

What do you dislike about Creately?

I have a good experience with Creately because it does what I need it to do: create diagrams quickly, collaborate visually, and make complex ideas easier to explain. Review collected by and hosted on G2.com.

What problems is Creately solving and how is that benefiting you?

Before development even starts, product is thinking about the user flow, backend is focused on events, frontend is considering screen states, and support wants to know what happens when something fails. We open Creately and map out the entire flow: what happens when the user starts the action, which service receives the request, what validations run, which errors can appear, and what message the user should see in each case. Halfway through the session, we often spot an intermediate state where the user could be left waiting without knowing whether the process failed or is still pending. Catching that early lets us adjust the design before writing any code, so we avoid building an incomplete experience. That’s where Creately becomes genuinely useful for me: it doesn’t just help us draw what we already know, it helps us uncover the parts of the workflow we haven’t fully thought through yet. Review collected by and hosted on G2.com.