It's been two months since this profile received a new review

Kristina R.

Small-Business (50 or fewer emp.)

3/6/2018

"A place where passions go have a party"

4/5

What do you like best about Cratejoy?

I love being able to share what I love with others using a pretty intuitive platform. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

i think just the learning Curve of it all. Just trying to get the hang of the cycle of the subscription business, sourcing goods, and keeping customers happy. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Great platform with great support. Read the help articles!! Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Because of the niche market of my subscription product it would be impossible for me to realistically open a brick and mortar business at this point in my life. However I am able to run a subscription business and really reach my customers across the US and share our love. Review collected by and hosted on G2.com.

Cratejoy Reviews & Product Details

Cratejoy is an all-in-one subscription platform to start and grow your subscription box business - no plugins required. Features include: Custom website, built-in recurring payment options, analytics dashboard, subscription customer management, and more! Cratejoy is the only platform build specifically for subscription box and recurring revenue businesses. Founded in 2015, Cratejoy is headquartered in Austin, Texas.

Seller

Cratejoy

Overview by

Eliza Bellock

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

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Top-Rated Alternatives

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Cratejoy Media

Every merchant has their own built-in dashboard with analytics and customers information,

Listing on the Cratejoy Marketplace is free and easy. Let the Cratejoy team do your marketing!

Cratejoy Demo - Cratejoy Marketplace Listing

We make it easy to create and update your Cratejoy Marketplace listing.

Cratejoy Reviews (39)

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Andy H.

Small-Business (50 or fewer emp.)

1/5/2021

"Site Littered with Fake Reviews, Overpriced Fees, Overcomplicated Software"

0/5

What do you like best about Cratejoy?

Cratejoy is a great way to get visibility for a subscription business if you're new. The site offers PR opportunities as well for business owners, if you jump through all of their hoops to be featured. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

The site is littered with fake reviews. When you contact the company, they won't remove them even if the review is clearly for a different product. When you contact the reviews, they want paid to remove the reviews, which is clearly a scam. The site software is also difficult to use, and the fees charged add up as the charge a fee on top of your payment processor. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

I would strongly suggest setting up your own website first, as the fees and the review scams on Cratejoy make it unfriendly for small businesses. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Cratejoy is an opportunity to find new customers. Unfortunately, it's also an opportunity to be scammed. Review collected by and hosted on G2.com.

David I.

President

Small-Business (50 or fewer emp.)

6/7/2021

"If you like easy to use (or even functional) UX steer clear."

2.5/5

What do you like best about Cratejoy?

It fills a critical niche in being one of the only services built around monthly recurring services. The Marketplace is a good selling tool too. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Using their UX is like using a Slip-n-Slide covered with broken glass. Amateurish doesn't begin to cover how bad it is. You might be better off typing each packing slip by hand than trying to export them. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

3/31/2021

"Terrible Company for Merchants"

0/5

What do you like best about Cratejoy?

Literally nothing they take your payment and provide a terrible service. I have 4 subscription boxes with cratejoy and they have terrible service and a terrible support team. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

If your a merchant just run. Don't even think about starting your subscription with these guys. Their support team is terrible and not accountable for anything. My site has been dark for 3 days without them being able to connect the domain. It's a simple thing that any comoany like shopify does. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/8/2020

"Misleading fee structure, no transparency"

0/5

What do you like best about Cratejoy?

The system that Cratejoy uses works well. Subscriptions were processed on a regular schedule and are pretty much hands off to maintain. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

The fees that you pay are not clearly explained. I ended up missing $2000 in revenue because we signed up for a subscription with Cratejoy that was misrepresented as reducing the fee per transaction. At the time that I signed up in 2019, it was not explained that we would be paying the absurd 11% fee for sales on the marketplace. Instead, I was led to believe that we would pay the lower rate because we had the subscription. This turned out to be false and it took me quite a while to realize this as the true fees are not listed ANYWHERE on Cratejoy's site. Instead, I had to log into my Stripe account and physically go into one of my Cratejoy transactions to view the amount that they took.

I intend to cut ties with them as soon as I can without damaging subscriber relationships. This is a warning to others that are interested in using Cratejoy: There is a better way to do business. Don't waste your time with them and their deceptive practices. Invest in yourself and save the cost of using their services. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Think about what you are trying to accomplish. Can you afford to give away money for every single transaction? Could you put in just a little more effort and make your own website that does exactly what Cratejoy does and save yourself the middle man? Remember, Cratejoy is a BUSINESS and they do not care about you personally. They only exist to make MONEY however they can legally, even if it ends up hurting your business in the long run. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

They don't do anything I wasn't already doing on my main website. We gained about 10% of our subscribers through Cratejoy. Review collected by and hosted on G2.com.

Felicity G.

Co-Owner | Chief Innovator

Consumer Goods

Small-Business (50 or fewer emp.)

9/25/2019

"Great for subscriptions - not as great for e-commerce."

4/5

What do you like best about Cratejoy?

If you're wanting to start a subscription service, Cratejoy is truly the best option in my opinion. It's literally made for subscription commerce and they're always working on something new and improving on existing features. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Reporting isn't what it should be and if you want to run a true e-commerce business on the side, it's not the best. I do think they are now working with Shopify but, I haven't experienced that. It also sucks that their marketplace typically comes in higher on search - they get more $ from subscribers coming through their marketplace - you get less. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

I'd think about whether or not you really want to do just subscription or if you want to run an e-commerce shop, too. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

None as of right now. The client I work with is migrating complete to Shopify and ReCharge because of issues with Cratejoy. They have been helpful with the migration, however. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

11/20/2019

"Best platform ever for your subscription box"

5/5

What do you like best about Cratejoy?

Easy to use, Integrates with several apps, marketplace feature will help you to get your first subscribers pretty quick. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

No chat option or phone number for immediate support, only via email. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/26/2018

"Frustrating and Unreliable. "

0/5

What do you like best about Cratejoy?

A valuable marketplace to test a product/service, but not an ideal place to grow one. The entry-level articles are helpful to the uninitiated. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Cratejoy is a brilliant idea that is poorly executed. The ever changing staff is new to the industry and consistently underperforms. The backend is plagued with integration problems and is not as customizable as other alternatives. Tickets go unresolved for months, even years. Blame is displaced and never owned. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Look elsewhere. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

When we first launched with Cratejoy, we incurred $6,000+ in fraudulent orders in the first few months. Since Cratejoy would not allow us access to the Stripe Radar fraud prevention suite and Cratejoy itself had limited fraud prevention methods, there was nothing we could do to stop the fraudulent orders. As a result, we started our business at a significant loss. Cratejoy has refused to take ownership of this problem. As time went on, each month presented a new problem: coupons were being applied twice, customers were charged but no orders were created, our website was frozen and not editable. Each time we reached out to Cratejoy, we were met with a new bright-eyed employee who had little awareness of Cratejoy's legacy of problems. We even flew to Denver to meet with Cratejoy at the SUBTA conference. Despite being assured face-to-face that our concerns would be addressed... 6 months later, still no follow-up. Cratejoy's latest project, a Shopify app, has been plagued with delays and false promises. It's become abundantly clear why growing subscription companies leave Cratejoy for better waters. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

2/17/2019

"Best subscription box website platform "

5/5

What do you like best about Cratejoy?

This is the best subscription box-specific website platform I’ve found - they have everything you need right out of the gate from website templates, recurring billing, shipping and postage, and more Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

The website templates are a little limited in terms of design like fonts, formats, etc Review collected by and hosted on G2.com.

Teresa C.

Small-Business (50 or fewer emp.)

3/6/2018

"Easy for everybody! Businesses and customers. "

5/5

What do you like best about Cratejoy?

Subscription boxes are so fun! I love that Cratejoy does all the hard work for you. Their straightforward and concise platform helps you set up your kits and business plan. Before you know it - you're ready to take subscribers and get going. Then they take care of all the details - the dates, the payments, the reviews. You just follow their plan and it begins to flow smoothly and steadily. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

I do wish they had a better plan for dealing with subscription messages. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Review and understand the dates and billing early on. Learn what they are telling the customers on their end. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Cratejoy handles all of the payments, keeps track of the mailing dates, helps me send shipping notices and takes care of the reviews. All of these tasks would be difficult and tedious if I had to do them. Review collected by and hosted on G2.com.

Christy V.

Certified Holistic Health Coach

Small-Business (50 or fewer emp.)

3/5/2018

"Easy to set up"

4.5/5

What do you like best about Cratejoy?

It's made for subscription boxes so everything is geared for that exact market. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Support can be hard to get when you need it ASAP. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Great to help you get started. Setup and go in no time. It gives you tips and recommendations as you go. Some things you may not even have thought about, they tell you to set up. It's really a great program and I'm not sure what I'd do without it. With the Marketplace, they offer a spot where people can find your box. It get a lot of traffic which brings many customers your way. It's something that isn't easy to get any other way. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Subscription business set up, shipments, selling, etc. Helps with all the aspects of the business to save you time and keep things working smooth. Review collected by and hosted on G2.com.