G2

shantal g.

customer care consultant

Mid-Market (51-1000 emp.)

Originally submitted 10/29/2026

"Easy to Use and Genuinely Helpful on Customer Calls"

4.5/5

What do you like best about CrankWheel?

What I like best about CrankWheel is how easy it is to use. It’s genuinely helpful when I’m on a call with a customer, because it lets me share my screen quickly and clearly. That makes it much easier to explain things, guide customers through the process, and provide better customer support overall. Review collected by and hosted on G2.com.

What do you dislike about CrankWheel?

Sometimes the connection can be a bit slow, and screen sharing may lag. Even so, it still works and helps when I need it. It would also be helpful if there were more features to make sharing and navigating between screens even easier. Review collected by and hosted on G2.com.

What problems is CrankWheel solving and how is that benefiting you?

It lets me share my screen so I can show customers exactly how I’m helping them. CrankWheel makes it easier to show customers what’s on my screen without having to explain everything over the phone. I can guide them step by step, which saves time, reduces misunderstandings, and makes communication much clearer. Overall, it improves the customer experience and helps me resolve queries more quickly. Review collected by and hosted on G2.com.