G2

Rostyslav M.

Software Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

10/1/2026

"The uninstalled viewer streamlined the process for non-technical users"

5/5

What do you like best about CrankWheel?

Instant Screen Sharing removes a lot of friction when we need to understand what a user is actually seeing. We can send a link, they join directly from the browser, and there’s no account creation or software installation to deal with first. That’s especially helpful on mobile, or with users who aren’t comfortable with technical tools. Remote Control is the feature I find most useful as a developer. We can share a specific tab or area and let the person interact with it from their own browser. The viewer still doesn’t need to install anything, and control remains limited to the shared area. This makes it much easier to verify exactly what they type, what they click, and where the behavior starts to diverge from our own tests. We also use Monitor Engagement and the Preview Window during support calls and demos to confirm the viewer is still connected and to spot connection lag. Review collected by and hosted on G2.com.

What do you dislike about CrankWheel?

CrankWheel is still much better for immediate screen sharing than for deep debugging. It doesn’t replace logs, tracing, session replay, Sentry, or LogRocket, and I wouldn’t treat it as a substitute for those tools. Review collected by and hosted on G2.com.

What problems is CrankWheel solving and how is that benefiting you?

A client reported for two days that one of our forms “froze” after they selected a specific option, but QA couldn’t reproduce it and the screenshots didn’t reveal anything useful. During a call, I sent a CrankWheel link and the client joined straight from their browser. I shared only our application tab and, once we got to the problem step, I enabled Remote Control so they could complete the form exactly the way they normally do. That immediately surfaced what we’d been missing: they were pasting an identifier with a trailing space. The frontend displayed it fine, but a later API validation failed, and the component stayed stuck in a loading state because we weren’t clearing the error correctly. I then disabled Remote Control, ran through the same scenario again with DevTools open, and confirmed the failing request. I’d tried to reproduce the issue myself earlier, but I typed the value manually and never included the extra space. Having the client perform the action themselves was what finally exposed the difference. We fixed the validation and error handling and captured the exact case for QA. CrankWheel didn’t “find” the bug for us, but it removed the guesswork between “the client says it breaks” and seeing precisely what they were doing when it broke. Review collected by and hosted on G2.com.