Integration with Avimark is good, makes ordering easy and provides nice Rx documentation in our database. UI/UX is clear, website stable and performant Review collected by and hosted on G2.com.

Errors, mistakes, back-ordered meds, etc. and how to resolve those situations aren't communicated clearly enough to our clients. Anytime there's an error like a delayed order due to being out of stock or a problem with shipping, etc., the clients almost always come to us as the hospital to resolve the issue instead of Covetrus/vRxPro support that can actually help, and we can't diagnose or resolve their problem since the shipping/handling doesn't involve us. I know the clients are given links or information for how to get support, but if it could be even more clear, that would be fantastic. We have a lot of elderly clients who get really confused and frustrated when any kind of Covetrus-related problem crops up and they don't know how to handle it, and either can't find a phone number to call, don't know what steps to take, get frustrated with a robot or AI feature and don't know how to request a human agent, etc., and they always come to us as the hospital to resolve. Super obvious baby steps for how to fix simple shipping/handling issues would be great Review collected by and hosted on G2.com.