--- title: Covetrus Pulse Reviews meta_title: 'Covetrus Pulse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 406 reviews by the users' company size, role or industry to find out how Covetrus Pulse works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 406 scale: '5' date_modified: '2026-07-07' parent_category: name: Veterinary url: https://www.g2.com/categories/veterinary --- # Covetrus Pulse Reviews **Vendor:** Covetrus® **Category:** [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 406 ## About Covetrus Pulse Covetrus Pulse is a cloud-based veterinary practice management platform built to unify your practice's workflows, enhance productivity, and let your team spend more time on patient care rather than administrative tasks. Pulse brings together everything your practice needs, from scheduling and medical records to inventory, client communication, and embedded payment processing, into one flexible, connected care environment for increasing efficiency and profitability. It also includes advanced automation and AI features throughout the exam’s journey to improve practice productivity. Key Features & Capabilities: • AI-Powered Automation: Covetrus Pulse was one of the first veterinary tools to deploy AI to streamline daily tasks. It automates workflows (appointment and service reminders SOAP notes and treatment summaries for later review), enabling veterinarians to reclaim an average of 6 hours per week per DVM1 for more meaningful, clinical work. • Robust Practice Management Core: Appointment scheduling; electronic medical records (EMR); inventory tracking; client & reminder communication; integrated payment processing; and reporting & analytics to help identify trends and make data-driven decisions. • Cloud Access & Flexibility: Because it’s cloud-based, your team can access records and manage workflows from any device, whether in the clinic or remotely. That removes the burden of on-site servers, improves resilience, and supports hybrid or mobile workflows. • Treatment Board & Visual Workflow: Offers real-time patient status tracking, treatment planning, and resource scheduling in a visually organized layout. Visual alerts help staff quickly see what needs attention, to maintain momentum through each patient’s visit. • Comprehensive Integration Ecosystem: It supports over 250 third-party integrations, including labs, diagnostics, payment systems, insurance, bookkeeping, and inventory management. This means you can use familiar tools or incorporate specialized apps without switching platforms. Benefits: • Streamlined workflows – built-in integrations for seamless practice management, all in one place and accessible anywhere, anytime. • Staff Efficiency – Manage prescriptions, payments, diagnostics, and more within a single system. • Enhance client loyalty – Covetrus Comms integration streamlines client communications with online scheduling, automated reminders, texting, and more. • Built for the future of your practice – Pulse is highly customizable to fit the way your practice operates. Pulse is innovating more than ever with new capabilities like the real-time patient status tracking Treatment Board and Covetrus AI. Make Pulse the backbone of your practice. 1. Covetrus internal usage data, 2025. ## Covetrus Pulse Reviews ### 1. Great Potential, But Needs Customization **Rating:** 2.5/5.0 stars **Reviewed by:** Ed S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Covetrus Pulse?** I like that Covetrus Pulse is digital and moved us away from paper charts. I think the potential is there for it to have great features. **What do you dislike about Covetrus Pulse?** The layout has too many categories that we do not use, and the anesthesia monitoring form isn't customizable. The SOAP or medical records are somewhat customizable, but not completely in terms of layout. It takes too many clicks to get to where the doctor wants to go. The lab work view is too small, and we can't keep lab records visible until they're completed; they disappear once viewed. The initial setup was horrible. My doctor would give it a negative number in terms of recommendability. I find it maybe a 5 or 6 because it has great potential but is too restrictive. **What problems is Covetrus Pulse solving and how is that benefiting you?** I use Covetrus Pulse for scheduling, billing, medical records, and notes. It solves digital record-keeping, moving us away from paper charts and integrates billing. **Official Response from Beth Gruber:** > Hi Ed - Thanks so much for sharing your Pulse experience. Your feedback is at the heart of everything we do. ### 2. not always satisfied I miss AVIMARK **Rating:** 2.5/5.0 stars **Reviewed by:** Steph S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Covetrus Pulse?** What I like the best is that if I am not at the office I can still get into Pulse to help the staff if there is a problem. **What do you dislike about Covetrus Pulse?** Oh Where should I start. When I have a problem I wonder if the person who devloped this program had knowledge of how a vet clinic runs. One of my biggest problems is if I have a dog and I give it to Joe Blow. The chart is transfered over to Joe Blow the record follows the dog but reminders do not go. The accounting can be a pain in the ass if you are doing a return. It can troublesome to return and get the approiate report. Another thing is on dogs that bad it should have a pop up as an Alert!!!!! That Should be something that comes up little tiny words in pet alerts doesn't draw attention. Putting me on the spot is not covering the problems I need to make a list so I could give you more than 3 **What problems is Covetrus Pulse solving and how is that benefiting you?** The suggestions I have said need to be done especially reminders following moved animals is not being worked on. And if you stop and think about it it is vital that reminders move with animals wether there owners change or not that should be attached to the animal not the owner. If a pet is given away and named changed if the reminder doesn't follow that animal. That is revnue lost to the clinic and health care lost to the animal. **Official Response from Beth Gruber:** > Hi Steph - Your feedback matters to us. Thank you for taking the time to tell us about your experience. We will pass this on to our customer support team, and someone should be reaching out shortly. ### 3. Great Reminders Pane, but Pulse’s Inefficient Boarding Calendar and Daycamp Pass Tracking is lacking **Rating:** 3.0/5.0 stars **Reviewed by:** Aaron . | Practice Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Covetrus Pulse?** The slide out Reminders pane, this gives us the ability to get a very quick view of what vaccines, bloodwork, treatments they are due for and whether or not we can refill medications. It also allows us to look at the Alerts and Allergy alerts quickly while making quick an decisive decisions. **What do you dislike about Covetrus Pulse?** The boarding calendar is not very useful for our busy boarding facility. You can only see 1 week at a time, it is difficult to schedule a boarding stay for an animal that is longer than 1 week because the drag feature is slow and you can't plan ahead to see when that Cage or run is already booked with a reservation. In fact, the calendar is so bad that we are still using Avimark's calendar(our previous PIMS) to schedule boarding reservations since pulse is so clumsy and stressful and slow. Another thing we dislike is that we can't keep track of Daycamp boarding passes; in Avimark we could sell a package of 10 or 20 passes for day camp and it would keep track of how many passes an animal has for day camp each time we check them in for boarding on any given day. Pulse we have to manually count how many times a camper has been in and then manually keep track of how many passes they have left. It slows down checkout immensely. **What problems is Covetrus Pulse solving and how is that benefiting you?** Sending a payment link is a nice feature for clients whom are in a hurry or we are checking out multiple boarders or day campers who are lined up waiting to leave. I am also able to send payment links to clients whom are making monthly payments and don't want to leave a payment card on file. **Official Response from Beth Gruber:** > Hi Aaron - Your feedback matters to us. Thank you for taking the time to tell us about your experience. ### 4. User friendly and overall helpful, but still needs several improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Chrissy G. | Practice/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Covetrus Pulse?** It's pretty user-friendly once you learn all the ways in which to do things. The checkout process is easy and we very rarely have issues with terminals or the system during checkout. I just learned about the Email Dashboard and I LOVE that we have access to that. **What do you dislike about Covetrus Pulse?** 1. the refund process is terrible. 2. you can't see which document was attached to email communications after sending. 3. when trying to send lab results to clients, all patients' lab results appear and are not marked, so it's difficult to locate which one you need to send. Also, the document preview is so small that you can barely read it, even with good eye sight. 4. implementation training was inadequate for the team. We felt very ill equipped on our go-live day and for a while after that. 5. I didn't feel my implementor was knowledgeable enough about the software. 6. while the chat support has gotten better since I went live, I often feel that I know more about the software than the support team and that is HIGHLY frustrating sometimes when I, as a manager, need assistance with something. 7. we've written several feature requests for "bugs" or programming issues that have still not been resolved after almost a year. **What problems is Covetrus Pulse solving and how is that benefiting you?** Pulse solved a lot of issues for us since we switched over from Cornerstone. Mostly the ease of use, the inefficiencies it solved for us, and being more user friendly are the best things. **Official Response from Beth Gruber:** > Hi Chrissy - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 5. Efficient Communication Log, Smooth Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Shyenne C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Covetrus Pulse?** I kind of like how everything flows through the system, and I haven't had a problem with finding information because everything is pretty well labeled. It's easy to guide there. I like the communications log that allows us to communicate with clients through text, which is really beneficial. I really appreciate that everything is categorized pretty well, making it easy to flow through the system. Overall, the setup was pretty easy too. **What do you dislike about Covetrus Pulse?** I have not found anything so far, I’m still new to the system and learning more each day. **What problems is Covetrus Pulse solving and how is that benefiting you?** I like how Covetrus Pulse makes finding information easy because everything is well labeled. Its communication log helps by enabling texting with clients, reducing phone time. **Official Response from Beth Gruber:** > Hi Shyenne - We’re so glad to hear about your experience. Thanks for being a great partner - we look forward to seeing your practice continue to thrive. ### 6. Does What We Need—and Keeps Improving with Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2026 **What do you like best about Covetrus Pulse?** It does what we need it to do, and they seem to be trying to improve it by taking ideas from customers. **What do you dislike about Covetrus Pulse?** There are a few areas that could be more efficient overall. In particular, the AI needs to improve when it comes to taking and organizing notes. **What problems is Covetrus Pulse solving and how is that benefiting you?** We’re heavily Covetrus-based, so using the software and the online store is efficient for us and fits well with how we already work. **Official Response from Beth Gruber:** > Hi Tasha - Thanks so much for sharing your Pulse experience! Your feedback is at the heart of everything we do! ### 7. Would Not Recommend Covetrus Pulse **Rating:** 0.0/5.0 stars **Reviewed by:** Westwood A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus Pulse?** What we like most about Covetrus Pulse is that it’s cloud-based, so we can access it from anywhere. **What do you dislike about Covetrus Pulse?** What we like least about Pulse is that even basic functions require so many clicks and take so much time that using this software has actually slowed our practice down. **What problems is Covetrus Pulse solving and how is that benefiting you?** Aside from being more accessible outside the office, Covetrus Pulse hasn’t solved any of the problems we hoped it would help with. **Official Response from Beth Gruber:** > Hi Westwood Animal Hospital Office Manager - We're sorry to hear about your experience with Pulse. We passed your comments along to our customer support team, so someone should have followed up with you to discuss things further. ### 8. Pulse Review--easy and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Erin M. | Practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Covetrus Pulse?** It is easy to store all necessary data in pulse. There are numerous features that allow for easy recording of data. The customer support is great--always friendly and answer in a timely manner. It has easily intergrated with numerous other applications. **What do you dislike about Covetrus Pulse?** Sometimes there is a lag on the program. Not always easy to update reminders etc. **What problems is Covetrus Pulse solving and how is that benefiting you?** It's an all in one system. Easy to use and train users one. Keeps everything from employee records to pet records. **Official Response from Beth Gruber:** > Hi Erin - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience with Pulse! ### 9. Too Many Clicks, Inaccurate Inventory, and Cumbersome Reporting in Pulse **Rating:** 0.5/5.0 stars **Reviewed by:** Heather C. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Covetrus Pulse?** There is honestly not much I like about Pulse. It requires far too many clicks to complete even simple tasks, which slows down daily workflow and creates unnecessary frustration for the team. The inventory system does not track accurately, making it difficult to rely on counts and manage ordering effectively. The software also downloads an excessive amount of data onto individual computers, which impacts performance. When we need something added or updated in Pulse, the process feels overly complicated and time-consuming, requiring multiple steps and follow-ups. Additionally, the reporting feature is not user-friendly—reports are difficult to navigate, and you cannot pull all the necessary data in one comprehensive report, which makes analyzing performance and making informed decisions more challenging than it should be. **What do you dislike about Covetrus Pulse?** I strongly dislike everything about Pulse. The system is inefficient, cumbersome, and frustrating to use on a daily basis. On top of the ongoing functionality issues, the price has increased, which makes it even harder to justify given the challenges we experience. I am also disappointed that it is associated with Covetrus, as that connection has not added value to our experience. Overall, it has not met our expectations operationally or financially. **What problems is Covetrus Pulse solving and how is that benefiting you?** I don't know of anything they are solving that would help. **Official Response from Beth Gruber:** > Hi Heather - We appreciate you taking the time to leave us a review. We will pass this on to our customer support team, and someone should be reaching out shortly. ### 10. Pulse Makes Record-Keeping Easy with Helpful, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus Pulse?** The support thats available when having any issues or trouble. The ease of flow as far as record keeping and reminders and vaccine history. Compared to what system we came from using, Pulse is so much easier and user friendly. **What do you dislike about Covetrus Pulse?** Small thing is that I don't like that you can't delete breeds for a species if its duplicated from info pull from old system. Also I don't like that when changes are made to a client or patient account there is no trail to know what user made the changes. **What problems is Covetrus Pulse solving and how is that benefiting you?** Documenting vaccine history and rabies certificates. **Official Response from Beth Gruber:** > Hi - We are grateful you took the time to review Covetrus Pulse. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours. ## Covetrus Pulse Discussions - [May you please make it easier to view previous exams while doing one.](https://www.g2.com/discussions/may-you-please-make-it-easier-to-view-previous-exams-while-doing-one) - 1 comment, 1 upvote - [What is Covetrus Pulse used for?](https://www.g2.com/discussions/what-is-covetrus-pulse-used-for) - 1 comment - [How do most eVet users rate this software overall (e.g. like, dislike, other)?](https://www.g2.com/discussions/27140-how-do-most-evet-users-rate-this-software-overall-e-g-like-dislike-other) - 1 comment - [View Covetrus Pulse pricing details and edition comparison](https://www.g2.com/products/covetrus-pulse/reviews/covetrus-pulse-review-3585676?section=pricing&secure%5Bexpires_at%5D=2026-07-20+15%3A31%3A34+-0500&secure%5Bsession_id%5D=c62f4591-c98e-46d4-b483-41e213f28a70&secure%5Btoken%5D=4884ee589286f45616394f57ce062a6f9c1c187028632015ec662a94badd678a&format=llm_user) ## Covetrus Pulse Integrations - [Covetrus VetSuite](https://www.g2.com/products/covetrus-vetsuite/reviews) - [Covetrus vRxPro®](https://www.g2.com/products/covetrus-vrxpro/reviews) - [IDEXX SmartFlow](https://www.g2.com/products/idexx-smartflow/reviews) - [IDEXX Web PACS](https://www.g2.com/products/idexx-web-pacs/reviews) - [LabREXX](https://www.g2.com/products/labrexx/reviews) - [Otto](https://www.g2.com/products/otto-vet/reviews) - [PetDesk](https://www.g2.com/products/petdesk/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rapport](https://www.g2.com/products/covetrus-rapport/reviews) - [Trupanion](https://www.g2.com/products/trupanion/reviews) - [VetConnect Plus](https://www.g2.com/products/vetconnect-plus/reviews) - [Vetcove](https://www.g2.com/products/vetcove/reviews) - [Worldpay](https://www.g2.com/products/worldpay/reviews) ## Covetrus Pulse Features **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Covetrus Pulse Alternatives - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews) - 3.8/5.0 (62 reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - 3.9/5.0 (25 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)