CG Chrissy G. Practice/Office Manager Small-Business (50 or fewer emp.) 2/11/2026 "User friendly and overall helpful, but still needs several improvements" 4/5 What do you like best about Covetrus Pulse? It's pretty user-friendly once you learn all the ways in which to do things. The checkout process is easy and we very rarely have issues with terminals or the system during checkout. I just learned about the Email Dashboard and I LOVE that we have access to that. Review collected by and hosted on G2.com. What do you dislike about Covetrus Pulse? 1. the refund process is terrible. 2. you can't see which document was attached to email communications after sending. 3. when trying to send lab results to clients, all patients' lab results appear and are not marked, so it's difficult to locate which one you need to send. Also, the document preview is so small that you can barely read it, even with good eye sight. 4. implementation training was inadequate for the team. We felt very ill equipped on our go-live day and for a while after that. 5. I didn't feel my implementor was knowledgeable enough about the software. 6. while the chat support has gotten better since I went live, I often feel that I know more about the software than the support team and that is HIGHLY frustrating sometimes when I, as a manager, need assistance with something. 7. we've written several feature requests for "bugs" or programming issues that have still not been resolved after almost a year. Review collected by and hosted on G2.com. What problems is Covetrus Pulse solving and how is that benefiting you? Pulse solved a lot of issues for us since we switched over from Cornerstone. Mostly the ease of use, the inefficiencies it solved for us, and being more user friendly are the best things. Review collected by and hosted on G2.com. Show More Response from Beth Gruber of Covetrus Pulse [Editedit](https://www.g2.com/survey_responses/covetrus-pulse-review-12344786/official_response/edit) Hi Chrissy - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. Current UserValidated ReviewerIncentivizedSource: Seller invite See what 402 reviewers think of Covetrus Pulse 4.0 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/covetrus-pulse/reviews)