I like the customer service most so far. We had Square POS before this and their customer service was pretty much non-existent. I really like the checkout screen the most thus far and separating by category. The initial setup of Cova POS was SOOOOOO EASY! Even though the education portion was lengthy, it was understandable. The staff, Dan & Kate-lyn, have been SO helpful in making it effortlessly easy. I normally struggle with installing new software, but they are making it lovely, not scary, and user-friendly. They respond SO quickly, and it is so greatly appreciated. Review collected by and hosted on G2.com.
I wish that the loyalty program had more flexibility with how we would like to use it. Also, I wish there was an app we can use from our phone for working at remote events and selling products. Square POS allowed us to sell something no matter where we were, and it was convenient to have on your phone and ready to go. Review collected by and hosted on G2.com.
Hi Micki,
Thank you so much for such a thoughtful review. We’re really happy to hear that your setup experience with Cova has felt easy and approachable, especially coming from a different POS system. Switching software can feel intimidating, so it means a lot to know that Dan and Kate-lyn helped make the process feel smooth, clear, and not scary.
We’re also glad to hear that you’re enjoying the checkout screen, category setup, and the responsiveness of our support team. Fast, helpful service is something we care deeply about, especially for busy retailers who need answers quickly.
We really appreciate your feedback on the loyalty program and mobile selling for remote events. That kind of input is very valuable as we continue improving the platform and understanding what matters most to our customers in real-world operations.
Thank you again for choosing Cova. We’re excited to support you as you continue improving inventory accuracy, efficiency, and day-to-day store operations.