CM

Claudia M.

Associate Director, Global Operations LAC

Mid-Market (51-1000 emp.)

8/8/2025

"Excellent customer service with quick turnaround, suited for international operations."

4.5/5

What do you like best about Corporate Traveler?

What we find most helpful about Corporate Traveler is the excellent customer support and the prompt responsiveness to our needs. Having a dedicated team—including a Senior Customer Success Manager, a Manager, and outstanding travel agents—has genuinely elevated the travel experience for staff across our organization. We feel well cared for, with practical solutions offered when issues come up and clear answers provided to our questions and concerns.

Our experience during the implementation and launch of the platform was smooth, and we consistently felt supported throughout the process. We also appreciate the timely communication around updates and changes, which helps us stay informed and confident in the service.

In addition, the invoice process has improved, making our billing workflow much easier. Having an internal folder for the previous week has been especially helpful for keeping everything organized and easy to reference. Review collected by and hosted on G2.com.

What do you dislike about Corporate Traveler?

One invoice-related aspect that still needs improvement is ensuring that all invoices include the corresponding codes we require to track our expenses internally. We also need to investigate why some tickets are charged as a whole amount rather than showing a breakdown between airfare costs and fees, which is necessary for our accounting purposes. Review collected by and hosted on G2.com.

What problems is Corporate Traveler solving and how is that benefiting you?

We were looking for a travel partner that better fits the needs of our global organization, with colleagues based in multiple countries and time zones who often need immediate support. Corporate Traveler provides both dedicated travel agents and the option to self-book through the Melon platform, which has noticeably improved our staff’s overall travel experience. Having the flexibility to get help via chat or directly through our dedicated agents has made the entire process smoother, faster, and more efficient. Review collected by and hosted on G2.com.

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Rating Updated (1/27/2026)
Current UserValidated ReviewerSource: Organic

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4.7 out of 5 · Verified reviews from real users

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