What we find most helpful about Corporate Traveler is the excellent customer support and the prompt responsiveness to our needs. Having a dedicated team—including a Senior Customer Success Manager, a Manager, and outstanding travel agents—has genuinely elevated the travel experience for staff across our organization. We feel well cared for, with practical solutions offered when issues come up and clear answers provided to our questions and concerns.

Our experience during the implementation and launch of the platform was smooth, and we consistently felt supported throughout the process. We also appreciate the timely communication around updates and changes, which helps us stay informed and confident in the service.

In addition, the invoice process has improved, making our billing workflow much easier. Having an internal folder for the previous week has been especially helpful for keeping everything organized and easy to reference. Review collected by and hosted on G2.com.

One invoice-related aspect that still needs improvement is ensuring that all invoices include the corresponding codes we require to track our expenses internally. We also need to investigate why some tickets are charged as a whole amount rather than showing a breakdown between airfare costs and fees, which is necessary for our accounting purposes. Review collected by and hosted on G2.com.