G2

Eric .

Customer Onboarding and Support Executive

Mid-Market (51-1000 emp.)

2/3/2026

"A Practical AI Assistant That Helps Get Work Done Faster"

4.5/5

What do you like best about CoPilot AI?

What I like most about Copilot is how seamlessly it fits into my day-to-day work. I’ve mainly used it to draft emails, summarize documents, and pull quick insights from data. It saves me a lot of time by producing a strong first draft or clear summary that I can refine, rather than having to start from scratch. The suggestions usually feel relevant and aware of the context, and it’s especially useful for tasks that are repetitive or otherwise time-consuming. Overall, it comes across as a supportive assistant—not a replacement—which makes it easy for me to trust and use on a regular basis. Review collected by and hosted on G2.com.

What do you dislike about CoPilot AI?

Copilot works best when prompts are clear and specific, so it can take a bit of trial and error to get exactly the result you’re looking for. There are also times when the output needs a careful review, especially for accuracy and tone. It’s not a major issue, but it does mean you can’t rely on it blindly. Still, these limitations feel manageable and are pretty much what I’d expect from any AI-based tool. Review collected by and hosted on G2.com.

What problems is CoPilot AI solving and how is that benefiting you?

Copilot helps reduce the effort I spend on routine tasks such as writing, summarizing, and organizing information. Before I started using it, I often lost a lot of time formatting content or figuring out how to structure my responses. With Copilot, those same tasks are much faster, which boosts productivity and lets me focus more on meaningful work. Overall, it has made my day-to-day work more efficient, reduced mental fatigue, and improved the quality of what I produce by consistently providing clear, well-structured outputs. Review collected by and hosted on G2.com.