G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/26/2023

"Must have conversational analytical tool for Enterprise and mid size companies"

4.5/5

What do you like best about ConvoZen.AI?

Smooth integration with CRM and tailored features which actually add value to your business.

Also, not to forget about the customer support and product training part.

The UI is quite friendly and enables any non-techy guy to use it. Review collected by and hosted on G2.com.

What do you dislike about ConvoZen.AI?

Limited period for days for free POC (14 days - free trial) Review collected by and hosted on G2.com.

What problems is ConvoZen.AI solving and how is that benefiting you?

CallZen.ai is a game-changer for our busy contact center. With tons of calls coming in daily, it's tough for our QA team to check each one. Usually, only 2-5% get looked at, leaving a lot to chance.

But CallZen.ai is like our call superhero. It audits every single call and gives us call insights like call summaries, moment tags, checklists, and scores for both the call and the agent. Review collected by and hosted on G2.com.