In the starting, I was very skeptical about the idea of conversational AI. However, we had our quality audits manually operated. That required a lot of time and wasn't efficient enough. ConvoZen.ai changed the game with their moment tagging feature that identifies or flags all concerns customized to our needs. We're able to cover all our conversations automatically and get rid of compliance issues easily. We're exploring their game-changing voicebot next. We believe, the lowest latency and real-life voice can be a great addition to our business. Review collected by and hosted on G2.com.