One of the standout features of Contract Logix for me is the exceptional support provided by my customer success manager, Jose. He has consistently helped in resolving any issues I encounter with the platform. Jose’s ability to listen to my concerns and then swiftly come up with effective solutions is truly commendable.
Whether it’s a problem with a workflow or understanding new technology being released, Jose is always quick to respond and assist in understanding and addressing any problems. His commitment and expertise make a significant difference in my experience with Contract Logix. Review collected by and hosted on G2.com.
On the other hand, my experience with CLX Support, specifically with Eric, has been disappointing. He does not seem to take the time to fully understand the workflow issues we have encountered. Our workflow is quite unique and CLX helped us implement it with the assistance of a very skilled individual. Since then, however, the support we have received from the current staff has not met our expectations. It often feels as though Eric is more interested in quickly marking requests as resolved and closing tickets, even when the issues have not truly been addressed. I am thankful for our Customer Success Manager, Jose, for stepping in and figuring things out. Review collected by and hosted on G2.com.
Thank you for your 10/10 review. We truly appreciate your support! We’re glad Jose has been able to assist and contribute to a positive experience. We will certainly share those accolades with him!
We also value your honest feedback and are always working to ensure consistent, solution-oriented support across our team. We’re always open to feedback and will reach out to you directly to learn more and continue improving your experience.